How-to videos to help you apply online
We have a suite of how-to videos to help you register for an online account and use the online applicant portal to apply for or renew your card, or transfer to a paid card.
Improving outcomes for Aboriginal and Torres Strait Islander peoples
On 8 June 2021, Blue Card Services launched Safe children and strong communities, a strategy and action plan for Aboriginal and Torres Strait Islander peoples and organisations engaging in the blue card system.
Take a look at which local communities we're heading to soon or register for an online lunch and learn session.
Hearing impaired assistance
Callers who are deaf or have a hearing or speech impairment can contact us through the National Relay Service. Give them our number 1800 113 611 or 07 3211 6999.
Call Language Loop on 1800 512 451 and give them our number 1800 113 611 or 07 3211 6999.
Visiting us in person
Our reception is open to the public between 8am and 5pm, Monday to Friday.
Due to recent COVID-19 restrictions, we are taking extra precautions to keep our customers and staff safe. Make sure you wear a face mask when you attend. If you don’t have a face mask, we will give you a free one. We also encourage cashless payments.
Thank you for your support.
Call us on 1800 113 611 or (07) 3211 6999 or send us an email.
We are experiencing a very high number of calls and emails at the moment and apologise for the delays. Thank you for your patience.
Our staff attend training on Friday mornings from 8.00am to 9.00am (and 8.00am to 10.15am on the last Friday of the month) to maintain our service delivery standards.
Our call centre is not available during these times. If your call is not urgent, send us an email.
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