Change your customer reference number

Driver licence showing customer reference number in top right corner
A driver licence showing the customer reference number in the top right corner.
Licence showing card number
A driver licence showing the card number at the bottom of the card in the centre.
Back of driver licence indicating card number in the bottom right corner
Your card number is also displayed on the back bottom right of your licence.

Your customer reference number, also shown as your licence number is used for a lot of products and documents with us, such as your driver licence, registration, infringements and fines.

You can find your customer reference number in the top right corner on the front of your driver licence. It is marked as your licence number, authority number or reference number.

How to change your customer reference number

If you've been notified by an organisation (through email, text or account message) that your customer reference number or card number has been compromised, follow these steps to change it:

  1. Bring the following documentation with you to a transport and motoring customer service centre:
    • your evidence of identity
      and
    • the communication (through email, text, or account message) from the organisation advising customer reference number or card number has been compromised
      or
    • written notification from an enforcement authority such as Queensland Police Service.
  2. You will receive an email or letter with your new customer reference number.
  3. Your card/s will be replaced free of charge and sent to you in the mail. You will need to destroy all your old card/s to avoid fraudulent activity.

If you've enrolled in direct debit, you will need to update your details online.

You may experience longer wait times than usual while we undertake the necessary security checks that allows us to replace your customer reference number.

You may experience longer wait times than usual while we undertake the necessary security checks that allows us to replace your customer reference number.

Replace your customer reference number by post

If you can’t get to a transport and motoring customer service centre for medical reasons or you are interstate/overseas, you can complete a remote driver licence kit.

You must meet all application requirements listed.

Contact us

If you need more information about changing your driver licence number, please message us or call 07 3097 3185.

Checking your transport and motoring information

Check the address, email address and contact details that we have on file for you.

Log into My account

You can see the details of any registrations or infringements that have been recorded against your customer reference number.

You can apply an additional level of security to your account to require extra information provided before your account information can be accessed online.

Next step: update other identity information

When you receive your new customer reference number you may need to update identity information for other government services.

Contact the relevant agencies if you’ve provided your customer reference number to them in the past, including:

Search for more government services at Services Australia. You may need to update your passport or Medicare documents.

Keep your information safe

Protect yourself from fraud and scams by looking out for any suspicious or unexpected activity across your online accounts, including your bank accounts.

Stay vigilant and report any fraudulent activity immediately to the relevant authority.

Look out for scammers who may have your personal information including suspicious emails, texts, phone calls or messages on social media.

Never click on any links that look suspicious and never provide your passwords, or any personal or financial information.

Find more information about scam emails and how to make sure your email from us is legitimate.

How we maintain your privacy

We're committed to protecting your personal information. We do this through a range of measures, including security, multi-factor authentication and firewalls to prevent unauthorised access. Our privacy and security statement has more information about how we keep your information safe.

Your Queensland licence cards also have security features to help protect against identity theft and fraud.

More information