Change your customer reference number
We are aware of a data breach involving Latitude Financial Services where personal identification information, including driver licence details were compromised.
If you've been advised that your driver licence image (photo of your licence card) was compromised:
- you may be eligible to replace your card online
- you can visit a transport and motoring customer service centre.
If only your driver licence number (customer reference number) was compromised:
- you do not need to replace your licence
- replacing your licence will not change your licence number (only the card number will change).
A new security measure has been put in place that requires 2 pieces of information to be provided in order to verify your identity with banks and other businesses. These 2 pieces of information are your licence number (CRN) and your card number. Without both pieces of information, you will not be able to pass the verification process.
If you choose to replace your driver licence, please keep your transaction receipt and contact Latitude Financial Services directly for reimbursement on 1300 793 416 (9am-6pm, Monday to Friday – excluding public holidays).
Your customer reference number, also shown as your licence number is used for a lot of products and documents with us, such as your driver licence, registration, infringements and fines.
You can find your customer reference number in the top right corner on the front of your driver licence. It is marked as your licence number, authority number or reference number.
How to replace your card
From Wednesday 1 March, if your details are compromised by a data breach, you can apply for a replacement driver licence online (with a new card number) and pay the fee.
Replace your card by post
If you can’t get to a transport and motoring customer service centre for medical reasons or you are interstate/overseas, you can complete a remote driver licence kit.
You must meet all application requirements listed.
If you need more information about changing your driver licence number, please message us.
Checking your transport and motoring information
Check the address, email address and contact details that we have on file for you.
You can see the details of any registrations or infringements that have been recorded against your customer reference number.
You can apply an additional level of security to your account to require extra information provided before your account information can be accessed online.
Keep your information safe
Protect yourself from fraud and scams by looking out for any suspicious or unexpected activity across your online accounts, including your bank accounts.
Stay vigilant and report any fraudulent activity immediately to the relevant authority.
Look out for scammers who may have your personal information including suspicious emails, texts, phone calls or messages on social media.
Never click on any links that look suspicious and never provide your passwords, or any personal or financial information.
Find more information about scam emails and how to make sure your email from us is legitimate.
How we maintain your privacy
We're committed to protecting your personal information. We do this through a range of measures, including security, multi-factor authentication and firewalls to prevent unauthorised access. Our privacy and security statement has more information about how we keep your information safe.
Your Queensland licence cards also have security features to help protect against identity theft and fraud.
- For more information on how you can protect yourself, visit the Office of the Australian Information Commissioner website.
- Know how to spot a scam and where to get help.