Fair Trading online services

Information about our online portal

The Office of Fair Trading (OFT) offers several services online including:

  • renew your licence or certificate
  • apply for incorporation of an association
  • submit an annual return
  • lodge an audit report
  • lodge a complaint
  • request a copy, replacement or extract
  • pay an outstanding amount
  • respond to an infringement notice.

We are adding more services as they become available.

Access OFT online services

Getting started

You will need to enter OFT-issued licence, certificate or organisation number to access our online services. Creating a QGov account will give you access to these online services.

Select the form you want to use from the tiles on the portal page. You’ll be prompted to enter your licence, certificate or organisation number.

You will also be asked to create a Queensland Government (QGov) account. If you already have one, simply login.

Why create a QGov account

The Queensland Government offers hundreds of services online, including driver licence or car registration renewals. Creating a QGov account will give you access to these online services.

Signing up is easy and only takes a few minutes. If you don't want to remember another username and password, you can log in using your existing Google or Microsoft account.

You can create a QGov account through our website by clicking on a form and entering your licence or organisation number. You can also create a QGov account separately.

Once you create a QGov account and confirm your identity, your form will be pre-filled. This means the information you have previously given us is automatically filled in, saving you time and energy.

You can log in at any time to track the status of your submission.

If you are the secretary, president or treasurer of an incorporated association, or the secretary of a charity, you will need to create an individual QGov account to have your form pre-filled.

Linking your QGov account to OFT

Once you have created a QGov account, we need you to prove that you are you.

We will ask you a series of questions based on information we already hold about you in our databases. If you answer correctly, your QGov account will be permanently linked to OFT, and you’ll be able to see your personal data when you access our services.

You only have to prove your identity once, next time you can login and get started straight away.

You don’t have to create a QGov account to submit your form online. You can choose to lodge these forms online using a non-pre-filled public form. However, you will not be able to receive online status updates without a QGov account.

‘Step up’ your QGov account to receive a pre-filled licence renewal form

If our database doesn't hold enough information about you to confirm your identity, we can’t link your account to OFT and you will not get a pre-filled form.

You can ‘step up’ your QGov account and add additional information into our database by providing a certified copy of your driver licence or passport.

You can post this information to the OFT Industry Licensing Unit or provide it in person at a customer service centre.

Once this information has been received and entered into our database, you can log into our online services using your QGov account, answer the identification questions, and your account will be permanently linked to OFT. Then you will be provided with a pre-filled form.

Technical information

You can use our online services on the latest version of:

  • Microsoft Internet Explorer 11 and above
  • Microsoft Edge
  • Google Chrome
  • Mozilla Firefox
  • Apple Safari.

If you are having problems, we recommend you update to the latest version of the browser.

Our online services also support the following mobile browsers, so you can access our services from your mobile phone or tablet:

  • Safari (Apple iOS-based devices such as iPhone and iPad)
  • Android Browser (Android-based devices such as Samsung Galaxy)
  • Google Chrome Mobile (Apple and Android devices).

If you are having problems on a mobile device, we recommend you try a different device and/or browser if possible.

Pop-ups are used within the portal. Please ensure pop-ups are enabled before you start.