Outreach program

The Office of Fair Trading (OFT) aims to deliver a high standard of customer service to the whole of Queensland. Our outreach program takes our message into rural and regional parts of the state.

Since 2010, we have made more than 240 visits to about 160 towns to:

• give information sessions to schools, community groups and service organisations
• visit local businesses to give information and advice
• meet with organisations and service providers to discuss any issues within the local area
• undertake compliance checks on local businesses and licensees we regulate
• receive consumer complaints.

During the visits, officers engage with retail businesses in each area, calling in to provide information and advice.

The officers meet with community groups and schools, discussing general consumer rights and responsibilities, such as refunds, consumer guarantees, online shopping, scams, lay-bys and unsolicited consumer agreements. Complaints are also accepted.

A Fair Trading inspector forms a part of the team conducting these visits, undertaking compliance checks of industries regulated by the OFT.

Upcoming events

If you would like to contact the team or have a query about our outreach programs, please email oft-community-engagement@qld.gov.au.

Previous events

We have previously visited:

• Woorabinda, Baralaba, Moura, Theodore, and Springsure
  9-10 March 2021
• Moranbah, Clermont, Coppabella, Capella, Dysart and Middlemount
  2–4 March 2021
• Biloela, Moura, Banana
  10–14 February 2020
• Chinchilla, Jandowae, Wandoan, Condamine, and Miles
  25–29 November 2019
• Thursday Island, Injino, and Bamaga
  29 July to 2 August 2019
• Winton, Muttaburra, Aramac, and Barcaldine
  17–21 June 2019
• Emerald, Clermont, Springsure, Alpha, Sapphire, and Capella
  13–17 May 2019
• Kingaroy, Mundubbera, Gayndah, Murgon, Proston, and Wondai
  11–15 March 2019
• Thursday Island, Horn Island, and Bamaga
  3–6 December 2018
• Hopevale and Wujal Wujal
  13–15 November 2018
• Gympie, Tin Can Bay, Rainbow Beach, and Cooloola
  28 October to 2 November 2018
• Moranbah, Dysart, Middlemount, and Clermont
  10–14 September 2018
• Mt Isa, Cloncurry, and Richmond
  3–7 September 2018
• Innisfail, Mission Beach, Tully, and Cardwell
  18–22 June 2018
• Roma, St George, Goondiwindi, and Inglewood
  30 April to 4 May 2018
• Longreach, Barcaldine, and Ilfracombe
  5–9 March 2018
• Gladstone, Tannum Sands, Miriam Vale, Agnes Water, and Seventeen Seventy
  15–19 May 2017
• Landsborough, Woodford, Wamuran, Glasshouse Mountains, Beerburrum, and Beerwah
  20–22 March 2017
• Tamborine Mountain, Beaudesert, Canungra, and Eagle Heights
  28 November to 1 December 2016
• Gatton, Laidley, Crows Nest, Rosewood, Lowood, Fenvale, and Esk
  25–29 July 2016
• Weipa, Pormpuraaw, and Kowanyama
  6–10 July 2016
• Mount Isa, Boulia, Middleton, Winton, Kynuna, McKinlay, and Cloncurry
  11–15 April 2016
• Gin Gin, Rosedale, Moore Park Beach, Bargara, and Childers
  22–26 February 2016
• Hopevale, Cooktown, Wujal Wujal, Mount Carbine, and Lakeland
  22–24 September 2015
• Tara, Moonie, Westmar, St George, Surat, Roma, and Miles
  31 August to 4 September 2015
• Blackall, Tambo, Augathella, Charleville, Quilpie, Windorah, Jundah, Stonehenge, and Longreach
  27–31 July 2015
• Georgetown, Mt Garnet, Mt Surprise, and Ravenshoe
  1–5 June 2015
• Goondiwindi, Stanthorpe, Inglewood, and Texas
  9–13 March 2015
• Kingaroy, Nanango, Murgon, and Wondai
  10–13 November 2014
• Airlie Beach, Cannonvale, Bowen, and Proserpine
  2–5 September 2014
• Mt Isa, Cloncurry, Julia Creek, Richmond, Hughenden, and Charters Towers
  18–22 August 2014
• Moura, Theodore, and Biloela
  2–6 June 2014
• Miles, Chinchilla, and Dalby
  10–14 March 2014
• Gold Coast, Boonah, Beaudesert, and Mt Tamborine
  17–21 February 2014
• Monto, Mundubbera, Gayndah, Gin Gin, and Eidsvold
  11–15 November 2013
• Palm Island
  18 September 2013
• Moranbah, Dysart, and Middlemount
  2–6 September 2013
• Lockhart River and Aurukun
  23–25 July 2013
• Bribie Island
  11–12 July 2013
• Boulia, Bedourie, and Birdsville
  27–30 May 2013
• Bamaga, Thursday Island, and Horn Island
  17–19 April 2013
• Emerald, Springsure, Clermont, and Blackwater
  18–22 February 2013
• Roma and Charleville
  5–8 November 2012
• Ingham, Ayr, Home Hill, and Magnetic Island
  16–20 April 2012
• Gympie, Nambour, Noosa, Tewantin, and Caloundra
  26–30 March 2012
• Warwick, Stanthorpe, and Texas
  6–10 February 2012
• Mossman, Port Douglas, Mareeba, Atherton, and Malanda
  24–28 October 2011
• Gympie, Tin Can Bay, Maleny, and Montville
  29 August to 2 September 2011
• Longreach, Barcaldine, Blackall, and Winton
  25–29 July 2011
• Kingaroy, Murgon, Cherbourg, and Wondai
  6–9 June 2011
• Airlie Beach, Cannonvale, Bowen, and Proserpine
  16–19 May 2011
• Boonah, Beaudesert, and North Tamborine
  15–17 February 2011
• Goondiwindi, St George, Cunnamulla, and Dalby
  1–5 November 2010
• Mt Isa, Cloncurry, Julia Creek, Richmond, Hughenden, and Charters Towers
  13–17 September 2010
• Weipa, Bamaga, New Mapoon, Seisia, Cooktown, Hopevale, and Wujal Wujal
  19–30 April 2010