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Outreach program

The Office of Fair Trading (OFT) aims to deliver a high standard of customer service to the whole of Queensland. Our outreach program takes our message into rural and regional parts of the state.

Over the past 9 years, we have made more than 175 visits to about 130 towns to:

  • give information sessions to schools, community groups and service organisations
  • visit local businesses to give information and advice
  • meet with organisations and service providers to discuss any issues within the local area
  • undertake compliance checks on local businesses and licensees we regulate
  • receive consumer complaints.

During the visits, officers engage with retail businesses in each area, calling in to provide information and advice.

The officers meet with community groups and schools, discussing general consumer rights and responsibilities, such as refunds, consumer guarantees, online shopping, scams, lay-bys and unsolicited consumer agreements. Complaints are also accepted.

A Fair Trading inspector forms a part of the team conducting these visits, undertaking compliance checks of industries regulated by the OFT.

Upcoming events

    If you would like to contact the team or have a query about our outreach programs, please email oft-community-engagement@qld.gov.au.

    Previous events

    We have previously visited:

    • Moura
      10-11 February 2020
    • Woorabinda
      11 February 2020
    • Banana
      12 February 2020
    • Theodore
      12 February 2020
    • Biloela
      13-14 February 2020
    • Winton, Muttaburra and Longreach
      17 - 21 June 2019
    • Emerald, Clermont, Springsure, Alpha, Sapphire and Capella
      13 - 17 May 2019
    • Kingaroy, Mundubbera, Gayndah, Murgon, Proston, Wondai
      11-15 March 2019
    • Thursday Island, Horn Island and Bamaga
      3-6 December 2018
    • Hopevale and Wujal Wujal
      13-15 November 2018
    • Gympie, Tin Can Bay, Rainbow Beach and Cooloola
      28 October – 2 November 2018
    • Moranbah, Dysart, Middlemount and Clermont
      10–14 September 2018
    • Mt Isa, Cloncurry and Richmond
      3-7 September 2018
    • Innisfail, Mission Beach, Tully and Cardwell
      18-22 June 2018
    • Roma, St George, Goondiwindi and Inglewood
      30 April – 4 May 2018
    • Longreach, Barcaldine and Ilfracombe
      5-9 March 2018
    • Gladstone, Tannum Sands, Miriam Vale, Agnes Water and Seventeen Seventy
      15-19 May 2017
    • Landsborough, Woodford, Wamuran, Glasshouse Mountains, Beerburrum, Beerwah
      20-22 March 2017
    • Tamborine Mountain, Beaudesert, Canungra, Eagle Heights
      28 November – 1 December 2016
    • Gatton, Laidley, Crows Nest, Rosewood, Lowood, Fenvale, Esk
      25-29 July 2016
    • Weipa, Pormpuraaw, Kowanyama
      6-10 July 2016
    • Mount Isa, Boulia, Middleton, Winton, Kynuna, McKinlay, Cloncurry
      11-15 April 2016
    • Gin Gin, Rosedale, Moore Park Beach, Bargara, Childers
      22-26 February 2016
    • Hopevale, Cooktown, Wujal Wujal, Mount Carbine, Lakeland
      22-24 September 2015
    • Tara, Moonie, Westmar, St George, Surat, Roma, Miles
      31 August – 4 September 2015
    • Blackall, Tambo, Augathella, Charleville, Quilpie, Windorah, Jundah, Stonehenge, Longreach
      27-31 July 2015
    • Georgetown, Mt Garnet, Mt Surprise, Ravenshoe
      1-5 June 2015
    • Goondiwindi, Stanthorpe, Inglewood, Texas
      9-13 March 2015
    • Kingaroy, Nanango, Murgon, Wondai
      10-13 November 2014
    • Airlie Beach, Cannonvale, Bowen, Proserpine
      2-5 September 2014
    • Mt Isa, Cloncurry, Julia Creek, Richmond, Hughenden, Charters Towers
      18-22 August 2014
    • Moura, Theodore, Biloela
      2-6 June 2014
    • Miles, Chinchilla, Dalby
      10-14 March 2014
    • Gold Coast, Boonah, Beaudesert, Mt Tamborine
      17-21 February 2014
    • Monto, Mundubbera, Gayndah, Gin Gin, Eidsvold
      11-15 November 2013
    • Palm Island
      18 September 2013
    • Moranbah, Dysart, Middlemount
      2-6 September 2013
    • Lockhart River, Aurukun
      23-25 July 2013
    • Bribie Island
      11-12 July 2013
    • Boulia, Bedourie, Birdsville
      27-30 May 2013
    • Bamaga, Thursday Island, Horn Island
      17-19 April 2013
    • Emerald, Springsure, Clermont, Blackwater
      18-22 February 2013
    • Roma, Charleville
      5-8 November 2012
    • Ingham, Ayr, Home Hill, Magnetic Island
      16-20 April 2012
    • Gympie, Nambour, Noosa, Tewantin, Caloundra
      26-30 March 2012
    • Warwick, Stanthorpe, Texas
      6-10 February 2012
    • Mossman, Port Douglas, Mareeba, Atherton, Malanda
      24-28 October 2011
    • Gympie, Tin Can Bay, Maleny, Montville
      29 August – 2 September 2011
    • Longreach, Barcaldine, Blackall, Winton
      25-29 July 2011
    • Kingaroy, Murgon, Cherbourg, Wondai
      6-9 June 2011
    • Airlie Beach, Cannonvale, Bowen, Proserpine
      16-19 May 2011
    • Boonah, Beaudesert, North Tamborine
      15-17 February 2011
    • Goondiwindi, St George, Cunnamulla, Dalby
      1-5 November 2010
    • Mt Isa, Cloncurry, Julia Creek, Richmond, Hughenden, Charters Towers
      13-17 September 2010
    • Weipa, Bamaga, New Mapoon, Seisia, Cooktown, Hopevale, Wujal Wujal
      19-30 April 2010