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Outreach program

The Office of Fair Trading (OFT) aims to deliver a high standard of customer service to the whole of Queensland. Our outreach program takes our message into rural and regional parts of the state.

Over the past 9 years, we have made more than 175 visits to about 130 towns  to:

  • give information sessions to schools, community groups and service organisations
  • visit local businesses to give information and advice
  • meet with organisations and service providers to discuss any issues within the local area
  • undertake compliance checks on local businesses and licensees we regulate
  • receive consumer complaints.

Upcoming events

  • Winton, Muttaburra and Longreach
    17 - 21 June 2019

During the visits, officers will engage with retail businesses in each area, calling in to provide information and advice.

The officers will meet with community groups and schools, discussing general consumer rights and responsibilities, such as refunds, consumer guarantees, online shopping, scams, lay-bys and unsolicited consumer agreements. Complaints will also be accepted.

A Fair Trading inspector will be part of the team conducting these visits and will undertake compliance checks of industries regulated by the OFT.

If you would like to contact the team or have a query about our outreach programs, please email oft-community-engagement@qld.gov.au.

Previous events

We have previously visited:

  • Emerald, Clermont, Springsure, Alpha, Sapphire and Capella
    13 - 17 May 2019
  • Kingaroy, Mundubbera, Gayndah, Murgon, Proston, Wondai
    11-15 March 2019
  • Thursday Island, Horn Island and Bamaga
    3-6 December 2018
  • Hopevale and Wujal Wujal
    13-15 November 2018
  • Gympie, Tin Can Bay, Rainbow Beach and Cooloola
    28 October – 2 November 2018
  • Moranbah, Dysart, Middlemount and Clermont
    10-14 September 2018
  • Mt Isa, Cloncurry and Richmond
    3-7 September 2018
  • Innisfail, Mission Beach, Tully and Cardwell
    18-22 June 2018
  • Roma, St George, Goondiwindi and Inglewood
    30 April – 4 May 2018
  • Longreach, Barcaldine and Ilfracombe
    5-9 March 2018
  • Gladstone, Tannum Sands, Miriam Vale, Agnes Water and Seventeen Seventy
    15-19 May 2017
  • Landsborough, Woodford, Wamuran, Glasshouse Mountains, Beerburrum, Beerwah
    20-22 March 2017
  • Tamborine Mountain, Beaudesert, Canungra, Eagle Heights
    28 November – 1 December 2016
  • Gatton, Laidley, Crows Nest, Rosewood, Lowood, Fenvale, Esk
    25-29 July 2016
  • Weipa, Pormpuraaw, Kowanyama
    6-10 July 2016
  • Mount Isa, Boulia, Middleton, Winton, Kynuna, McKinlay, Cloncurry
    11-15 April 2016
  • Gin Gin, Rosedale, Moore Park Beach, Bargara, Childers
    22-26 February 2016
  • Hopevale, Cooktown, Wujal Wujal, Mount Carbine, Lakeland
    22-24 September 2015
  • Tara, Moonie, Westmar, St George, Surat, Roma, Miles
    31 August – 4 September 2015
  • Blackall, Tambo, Augathella, Charleville, Quilpie, Windorah, Jundah, Stonehenge, Longreach
    27-31 July 2015
  • Georgetown, Mt Garnet, Mt Surprise, Ravenshoe
    1-5 June 2015
  • Goondiwindi, Stanthorpe, Inglewood, Texas
    9-13 March 2015
  • Kingaroy, Nanango, Murgon, Wondai
    10-13 November 2014
  • Airlie Beach, Cannonvale, Bowen, Proserpine
    2-5 September 2014
  • Mt Isa, Cloncurry, Julia Creek, Richmond, Hughenden, Charters Towers
    18-22 August 2014
  • Moura, Theodore, Biloela
    2-6 June 2014
  • Miles, Chinchilla, Dalby
    10-14 March 2014
  • Gold Coast, Boonah, Beaudesert, Mt Tamborine
    17-21 February 2014
  • Monto, Mundubbera, Gayndah, Gin Gin, Eidsvold
    11-15 November 2013
  • Palm Island
    18 September 2013
  • Moranbah, Dysart, Middlemount
    2-6 September 2013
  • Lockhart River, Aurukun
    23-25 July 2013
  • Bribie Island
    11-12 July 2013
  • Boulia, Bedourie, Birdsville
    27-30 May 2013
  • Bamaga, Thursday Island, Horn Island
    17-19 April 2013
  • Emerald, Springsure, Clermont, Blackwater
    18-22 February 2013
  • Roma, Charleville
    5-8 November 2012
  • Ingham, Ayr, Home Hill, Magnetic Island
    16-20 April 2012
  • Gympie, Nambour, Noosa, Tewantin, Caloundra
    26-30 March 2012
  • Warwick, Stanthorpe, Texas
    6-10 February 2012
  • Mossman, Port Douglas, Mareeba, Atherton, Malanda
    24-28 October 2011
  • Gympie, Tin Can Bay, Maleny, Montville
    29 August – 2 September 2011
  • Longreach, Barcaldine, Blackall, Winton
    25-29 July 2011
  • Kingaroy, Murgon, Cherbourg, Wondai
    6-9 June 2011
  • Airlie Beach, Cannonvale, Bowen, Proserpine
    16-19 May 2011
  • Boonah, Beaudesert, North Tamborine
    15-17 February 2011
  • Goondiwindi, St George, Cunnamulla, Dalby
    1-5 November 2010
  • Mt Isa, Cloncurry, Julia Creek, Richmond, Hughenden, Charters Towers
    13-17 September 2010
  • Weipa, Bamaga, New Mapoon, Seisia, Cooktown, Hopevale, Wujal Wujal
    19-30 April 2010