Business and industry resources
The Australian Consumer Law (ACL) applies to most traders that offer goods or services to the public.
You can download these guides to find out about your responsibilities as a business.
Consumer guarantees: a guide for businesses and legal practitioners
Sales practices: a guide for businesses and legal practitioners
Avoiding unfair business practices: a guide for businesses and legal practitioners
Product safety: a guide for businesses and legal practitioners
Compliance and enforcement: how regulators enforce the Australian Consumer Law
- Unfair contract terms: a guide for businesses and legal practitioners
Avoid making false and misleading claims about Indigenous souvenirs and artwork
Trust accounts: A guide for property agents, motor dealers, debt collectors and their auditors
We have created checklists to help businesses assess themselves to make sure they are following the law.
Our postcard sized pre-auction checklist can help ensure your property bidders are buy-ready come auction day.
You do not have to display any signs about your refund policy. But if you do, the signs must not be misleading.
We recommend that you download and use the following signs.
We have tailored information about the ACL for the following industries. Download the guide to learn more.
Preventing unfair terms in window and floor covering agreements: A guide for legal practitioners and consumer advocates
We regularly publish video clips on our YouTube channel.
- Australian Consumer Law (playlist of 11 clips)
- Can you pick the travelling con-man?
Do you run an incorporated association? Download our guide to help you understand your requirements.