Business and industry resources

General guides

The Australian Consumer Law (ACL) applies to most traders that offer goods or services to the public.

You can download these guides to find out about your responsibilities as a business.


We have created checklists to help businesses assess themselves to make sure they are following the law.

Our postcard sized pre-auction checklist can help ensure your property bidders are buy-ready come auction day.


You do not have to display any signs about your refund policy. But if you do, the signs must not be misleading.

We recommend that you download and use the following signs.

Industry-specific guides

We have tailored information about the ACL for the following industries. Download the guide to learn more.

Video clips

We regularly publish video clips on our YouTube channel.

Incorporated associations

Do you run an incorporated association? Download our guide to help you understand your requirements.