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Complete this order form to request hard copies of our resources for:

consumers
business and industry.

Please note that it can take approximately 1 week to receive publications via mail.

62 results found:

Do not knock trader sticker

Door-to-door sellers must not approach any residence displaying a 'do-not-knock' notice.

Safety wise height chart

The safety wise height chart highlights hazards by age groups and provides links to further useful information.

Think safety first button batteries

This flyer provides tips on how to protect your child from button batteries.

Think safety first childrens toys

This flyer provides tips on how to buy safe toys for young children.

Think safety first furniture stability

This flyer provides tips on how to make your furniture stable and secure.

Think safety first swimming aids and pool toys

This flyer provides tips on how to make your child's pool toys and swimming aids safe.

Think safety first prams and strollers

This flyer provides tips on how to use a pram or stroller safely.

Think safety first portable cots

This flyer provides tips on how to use a portable cot safely.

Think safety first blind and curtain cords

This flyer provides tips on how to make blinds and curtain cords safe around your home.

Think safety first holiday accommodation

This flyer provides tips on how to make your holiday accommodation safe.

Think safety first bunk beds

This flyer provides tips on how to use a bunk bed safely.

Think safety first treadmills

This flyer provides tips on how to use a treadmill safely.

Think safety first trampolines

This flyer provides tips on how to use a trampoline safely.

Think safety first: Ladder

This brochure provides tips on how to use a ladder safely.

Think safety first angle grinder

This flyer provides tips on how to use an angle grinder safely.

Think safety first recovery strap

This flyer provides tips on how to use a recovery strap safely.

Think safety first buying online

This flyer provides tips on how to shop safely online.

Ladder safety brochure

This brochure is part of the 'Ladder safety matters' campaign and provides tips on how to use a ladder safely.

Carry with care - baby slings flyer

This flyer provides information about baby sling safety and sets out the TICKS method in detail.

Carry with care baby slings poster

This poster sets out the TICKS method for using a baby sling safely.

Take charge of button batteries

This poster provides images of products that contain button batteries around your home.

OFT services brochure

This brochure provides information about the role and key services of the Office of Fair Trading.

Car smart pocket guide

A pocket guide to buying and owning a vehicle in Queensland.

Buy smart pocket guide

A pocket guide to buying products and services in Queensland.

Property smart pocket guide

A pocket guide to buying and selling real estate in Queensland.

Furniture safety postcard

This postcard provides simple tips to make your furniture stable and secure.

Your consumer rights: A guide for consumers and disability (Ndis consumer guide)

This guide is for consumers with a disability and their carers and support networks. It is designed to help you understand and use your rights as a consumer.

Information for consumers with disability (NDIS consumer factsheet)

This factsheet is for consumers with disability. It provides a short summary of your consumer rights and the steps you can take to resolve problems.

Indigenous-consumer-flyer

This flyer provides information about your rights as a consumer.

Your rights when you buy something (NDIS Easy English guide)

This guide is written in Easy English. It is designed for people who have difficulty reading and understanding written information. It explains your rights when you buy something and tells you where to go for help.

Know your rights home care services

You have rights under the Australian Consumer Law when you buy home care goods or services, or receive them through a government-funded Home Care Package.

Your consumer rights: Consumer directed care flyer

This flyer provides information about your consumer rights for consumer-directed care.

Home care consumer rights brochure

This brochure explains your consumer rights under the Australian Consumer Law for home care packages.

Consumers with disability where to go for advice or complaints

This factsheet is for consumers with disability and their carers and support networks. It will help you find the right place to go for advice or to make a complaint.

Spot the scam postcard: Do you really know who you are dealing with

This postcard provides tips on how to protect yourself from scams.

Spot the scam postcard personal information

This postcard provides tips on how to protect your personal information online.

Incorporated associations smart business guide

This business guide provides information about starting and operating an incorporated association in Queensland.

Trust Accounts: A guide for property agents, motor dealers, debt collectors and their auditors

A comprehensive guide to trust accounts for property agents, motor dealers, debt collectors and their auditors.

Unfair contract terms: A guide for business and legal practitioners

A guide to learn about unfair terms in standard-form consumer contracts under the Australian Consumer Law.

Avoiding unfair business practices: A guide for business and legal practitioners

A guide to learn about the definitions of unfair, misleading, deceptive or unconscionable practices under the Australian Consumer Law.

Consumer product safety: A guide for businesses and legal practitioners

Find out about a range of product safety issues under the Australian Consumer Law, such as warnings, bans, standards, recalls, reporting and liability. A guide for businesses and legal practitioners.

Consumer guarantees: A guide for businesses and legal practitioners

This guide covers what consumer guarantees apply to goods and services, who is responsible for these guarantees and when remedies, such as a refund, repair and replacement are available.

Sales practices: A guide for businesses and legal practitioners

A guide to learn about various types of legal, illegal and regulated practices under the Australian Consumer Law.

Compliance and enforcement: How regulators enforce the Australian Consumer Law

A guide to learn about how regulators enforce the Australian Consumer Law.

Refund and returns policy - tent card

A point-of-sale sign that provides consumers with information about their rights to a refund and a replacement under the Australian Consumer Law.

Refund and remedies - services sign

A point-of-sale sign that provides consumers with information about their rights to a refund and remedies under the Australian Consumer Law.

Refund and returns policy sign

A point-of-sale sign that provides consumers with information about their rights to a refund and remedies under the Australian Consumer Law.

Refunds and returns sticker

A point-of-sale sign sticker that provides consumers with information about their rights to a refund and replacement under the Australian Consumer Law.

Your consumer rights: Repairs, refunds and replacements

This brochure explains when you are entitled to a repair, refund or replacement.

Your consumer rights: Unfair business practices

This brochure explains unfair business practices under the Australian Consumer Law such as misleading or deceptive conduct, unconscionable conduct, county of origin claims, false and misleading representation.

Your consumer rights: Sales practices

This brochure explains some of the sales practice provisions under the Australian Consumer Law such as door-to-door selling and telemarketing, proof of transaction and itemised bills.

An industry guide to the Australian Consumer Law: Motor vehicle sales and repairs

This booklet sets out the Australian Consumer Law for businesses that sell or repair motor vehicles.

An industry guide to the Australian Consumer Law: Electrical and whitegoods

This booklet sets out the Australian Consumer Law for businesses that manufacture or sell electronics or whitegoods.

An industry guide to the Australian Consumer Law: Personal services

This booklet sets out the Australian Consumer Law for businesses that provide personal services.

An industry guide to the Australian Consumer Law: Rental cars

This booklet sets out the Australian Consumer Law for businesses that hire out motor vehicles.

An industry guide to the Australian Consumer Law: Travel and accommodation

This booklet sets out the Australian Consumer Law for travel, tourism and accommodation businesses.

Business rights and obligations for home care services

This guide aims to help businesses and not-for-profit organisations who provide home care to understand their rights and obligations under the Competition and Consumer Act 2010, including the Australian Consumer Law.

An industry guide to the Australian Consumer Law: Businesses selling to and supplying consumers with disability (NDIS industry guide)

This booklet sets out the Australian Consumer Law for businesses selling to and supplying consumers with disability.

Your consumer rights: Product safety

This brochure explains product safety provisions under the Australian Consumer Law such as safety warning notices, recall, ban, mandatory safety standards.

A guide to the Australian Consumer Law for fundraising and other activities of charities, not-for-profits and fundraisers

This booklet sets out the Australian Consumer Law for fundraising and other activities of charities, not-for-profits and fundraisers.

Avoid-paying-extra-for-paper-bills-poster

This poster provides tips on how to avoid paying extra for paper bills.

Avoid paying extra for paper bills postcard