How to set up your Queensland Digital Identity
Learn how to set up your Queensland Digital Identity and use it prove who you are for many Queensland Government online services.
Before you start
To be prepared, you will need:
- An email address – that has not been used for another Queensland Digital Identity
- Don’t use shared emails, work emails, or any email you may not have access to in the future.
- your identity documents.
Set up your Queensland Digital Identity
Step 1: Go to the online service you want to access
- You can use a Queensland Digital Identity to access Queensland Government online services, such as applying for a Seniors Card, or lodging a rental bond.
- Choose Queensland Digital Identity when you are asked to prove your identity.
Step 2: Create your Queensland Digital Identity
- Enter your email address
- Create a password
- Read and accept the Terms and Conditions and Privacy Notice
- Set up multifactor authentication
- add an extra layer of security using SMS, or an authenticator app like Google Authenticator.
Helpful resources
The Easy Read Guide - creating and securing your Queensland Digital Identity, and How to create your Queensland Digital Identity video displays an overview of the screens and steps to help you set up your digital identity.
How to set up a Queensland Digital Identity
You can use a Queensland Digital Identity, known as a QDI, to access Queensland Government
online services.
Your QDI helps us know that it is you when you are online with us.
To set up your QDI, you will need some documents, like your birth certificate, passport and driver licence.
When you next use a Queensland Government online service, at the sign up to QDI page, add your email address.
To confirm your email address, we'll email you a validation code.
Enter that code into the field.
Next, enter a password. It needs to be at least eight characters, with a mix of small and big letters, numbers and symbols.
Then, accept the terms and conditions.
Next, set up multi-factor authentication to keep your identity safe.
Choose your preferred authentication option and follow the instructions.
To verify your identity, you need to provide two documents.
Enter your name and details exactly as they appear on your documents.
If your names on the documents are not the same, you will need to provide a name change
document.
Finally, confirm your legal name. Pick your current legal name from the list.
Next time, when asked for your QDI, log in using the email address and password.
You are now set up with a QDI, and have secure access to Queensland Government online services. Anywhere. Any time.
If you need some help, we've got you covered.
You can call, chat, email or visit us in person at over 90 locations.
If you need an interpreter, you can call Language Loop for support in your language.
If you're hard of hearing or deaf, you can contact the National Relay Service.
Step 3: Strengthen your Queensland Digital Identity
Some services require you to have a stronger digital identity, so you may be asked to strengthen your Queensland Digital Identity with information from your government issued personal documents. You only need to strengthen your digital identity once. The documents you use to verify will be linked to your digital identity and can’t be linked to another Queensland Digital Identity.
You need to provide one document from each list which will be digitally verified.
First document list
- Driver licence issued from any Australian state
- Queensland marine licence
- Queensland photo identification card / adult proof of age card
- Australian passport
- Immigration card
- Australian Visa
Second document list
- Any other document from the first document list. If you used your Queensland driver licence, marine licence or photo identification card for your first document, you won’t be able to use another one of these for your second document.
- Certificate of descent
- Australian citizenship certificate
- Australian birth certificate
- Medicare card
Don't have any of the listed documents?
Use our document help tool to find out what evidence you can provide if you don’t have any of the listed documents.
If your name has changed and don’t match on your documents, you’ll need to provide evidence of your name change, using a name change certificate or marriage certificate. Contact us if you don’t have these documents.
Visit how to find information if you have trouble finding what you need on your documents.
Step 4: Confirm your legal name
We will confirm your legal name to access Queensland Government online services.
You’ll select your legal name from the documents you provided in Step 3.
If you need help with setting up your Queensland Digital Identity read our troubleshooting guide or contact us.