How we can help you
Businesses will usually want to do the right thing and will help you if something goes wrong with goods or services you’ve bought.
We can help you if you have a problem or dispute with a trader and they refuse to help you, or you don’t feel confident contacting them.
How to contact us
For hearing or speech impairment support, call the National Relay Service on 13 36 77.
For interpreting and translation services, call the Translating and Interpreting Service on 13 14 50.
A range of resources have been created to assist consumers with disability. A guide is also available for businesses supplying to those with disability.
Download the following guides to learn more.
- Your rights when you buy something: Easy English guide
- Your consumer rights: A guide for consumers with a disability
- Information for consumers with a disability
- A guide to competition and consumer law for businesses selling to and supplying consumers with disability
We regularly publish video clips on our YouTube channel.