Contacting Fair Trading
Locations and enquiries
Contact us if you can’t find what you need on our website. Find our details to email us, call our contact centre or visit one of our counters.
Complaints and investigations
Follow up on a complaint or investigation about you or lodged by you. Find out about general complaints, product safety and financial investigations.
Licensing and registration
We can take enquiries about your licence or registration certificate. Find out about the various ways to contact us with these enquiries.
Check your application's progress
It usually takes 6 weeks to process a licence or registration application. Find out about this process and what to do if you haven’t received a reply.
Fair Trading media enquiries
Representatives of media outlets may contact our media team for official comment from the Office of Fair Trading. Find our details and what we can do.
Order a resource
We can send you resources that clarify your rights either as a consumer or business and industry.
Complain about the Office of Fair Trading
We are always looking for ways to improve our service. Find out how to send your feedback, complaints and other suggestions to us.
Request a presentation
We can visit your school or organisation and talk to your students or staff about a variety of fair trading topics.