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Contacting Fair Trading

  • General enquiries

    Contact us if you can’t find what you need on our website. Find our details to email us, call our contact centre or visit one of our counters.

  • Complaints and investigations

    Follow up on a complaint or investigation about you or lodged by you. Find out about general complaints, product safety and financial investigations.

  • Licensing and registration

    We can take enquiries about your licence or registration certificate. Find out about the various ways to contact us with these enquiries.

  • Check your application's progress

    It usually takes 6 weeks to process a licence or registration application. Find out about this process and what to do if you haven’t received a reply.

  • Fair Trading media enquiries

    Representatives of media outlets may contact our media team for official comment from the Office of Fair Trading. Find our details and what we can do.

  • Order a resource

    We can send you resources that clarify your rights either as a consumer or business and industry.

  • Social media

    We use digital platforms for our alerts and other information. Find out how to connect with us on social media.

  • Complain about our Office of Fair Trading

    We are always looking for ways to improve our service. Find out how to send your feedback, complaints and other suggestions to us.

  • Request a presentation

    We can visit your school or organisation and talk to your students or staff about a variety of fair trading topics.

Contact us

Click on the topic you want to contact us about for the best telephone number, email address or contact centre.

Christmas closure 2017

The Office of Fair Trading will be closed from Friday 22 December 2017 and will reopen on Tuesday 2 January 2018. Call centre services will continue to be available via 13 QGOV (13 74 68) during the Christmas period for general information and advice.

Last updated
8 December 2017
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