Buying from a licensed motor dealer
Buying from a licensed motor dealer can cost more than a private sale, but it is the safest way to buy a used car.
Motor dealer licences
All motor dealers in Queensland must have a licence to sell:
- used cars
- other used vehicles.
Check our online register to make sure your dealer is licensed.
When you buy a used car from a licensed dealer, you are entitled to:
- a statutory warranty (in some circumstances)
- a cooling-off period of 1 business day
- a guarantee of clear title on the vehicle
- access a claim fund, which may compensate you if you suffer financial loss because of the motor dealer's actions.
If a motor dealer sells a vehicle privately, they must tell you they are a licensed dealer.
Complain to the business
If you have a problem with a motor dealer, the first thing you should do is talk to them. Usually, people want to do the right thing and will be happy to fix any problems. You should write to the manager. Make sure you set out the problem and how you would like them to fix it.
Complain to the industry body
You might also be able to complain to the Motor Trades Association of Queensland (MTAQ), the peak body for the Queensland’s automotive industry. You can only do this if your retailer is a MTAQ member.
Lodge a formal complaint
Sometimes the business won’t help. If this happens, you can make a formal complaint to us.
Lodge a QCAT claim
You might also be able to lodge a claim with the Queensland Civil and Administrative Tribunal (QCAT).