How we help consumers in disputes with businesses
Find out how we can help you when you have a problem with a business.
Talk to the business first
Learn how to prepare a complaint and take next steps if the issue isn’t resolved.
Consumer complaint contacts
Find the right contact to assist with your complaint or dispute.
Understand the complaint process
Understand the steps involved in lodging and resolving business complaints under Queensland regulations.
Make a product safety complaint
Find out about making a complaint about an unsafe product. Get details of what you need to say and how to tell us.