Disaster recovery replacement certificates

If your certificates have been lost, damaged or destroyed in a declared Queensland disaster area, you can apply to have them replaced if you:

  • live in the affected area and have been impacted
  • have had the certificate before.

We provide free replacement certificates to eligible customers for up to 6 months after the date of a declared disaster.

There have not been any recent declared disaster areas.

Contact us

Online: Our general enquiry form.

By phone: Local call* 13 QGOV (13 74 68)

International +61 7 3328 4811 (+10 hours UTC)

(Phone lines open Monday–Friday, 8.30am–4.30pm)

*Costs may be higher from mobile phones and interstate.