Disaster recovery replacement certificates
If your certificates have been lost, damaged or destroyed in a declared Queensland disaster area, you can apply to have them replaced if you:
- live in the affected area and have been impacted
- have had the certificate before.
We provide free replacement certificates to eligible customers for up to 6 months after the date of a declared disaster.
There have not been any recent declared disaster areas.
Online: Our general enquiry form.
By phone: Local call* 13 QGOV (13 74 68)
International +61 7 3328 4811 (+10 hours UTC)
(Phone lines open Monday–Friday, 8.30am–4.30pm)
*Costs may be higher from mobile phones and interstate.