Accessing certificates in hardship situations
It may be possible to get one of your Queensland certificates without paying the application fee—if you are experiencing financial hardship and have an immediate need for it. Each request is considered on its own merit.
A separate application must be completed for each person needing a fee-waived certificate.
If your application is approved, we will send your certificate for free by standard post.
Before you apply, read our policy about asking to waive a certificate fee.
Documents you will need to provide
For us to consider waiving the fee for a certificate, the application must be submitted with evidence of financial hardship and an immediate need, as well as proof of ID for the person applying.
When applying for a family member’s certificate, you may need to show evidence that you are eligible to apply. Find out what you need to show for a certificate of:
Evidence of financial hardship
You must provide evidence showing why the certificate fee cannot be paid, for example:
- current health care or pension cards
- bank statements, pay slips or proof of income
- income tax assessment notice
- evidence of employment circumstances or Centrelink status
- evidence of inability to access funds, such as a letter from a
- domestic violence support service, doctor, counsellor, or social worker verifying that a domestic violence situation prevents you from accessing funds
- letter from a temporary or crisis accommodation provider verifying that the person is vulnerable and currently using their services.
You may need to provide more than one of these documents to show financial hardship.
Evidence of immediate need
Your application must also show how the certificate will fix a current problem that you are experiencing, for example:
- a letter from a school showing pre-enrolment requirements for your child, which states that there is
- a requirement to provide a birth certificate to the school
- no exemption available
- a due date within 28 days of the application
- a written offer of accommodation, employment, medical treatment, or other substantial service that states there is a
- requirement to provide a birth certificate (or other life event certificate) as proof of identity
- due date within 28 days of the application.