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Accessing certificates in hardship situations

It may be possible to get one of your Queensland certificates without paying the application fee—if you are experiencing financial hardship and have an immediate need for it. Each request is considered on its own merit.

A separate application must be completed for each person needing a fee-waived certificate.

If your application is approved, we will send your certificate for free by standard post.

Before you apply, read our policy about asking to waive a certificate fee.

Documents you will need to provide

For us to consider waiving the fee for a certificate, the application must be submitted with evidence of financial hardship and an immediate need, as well as proof of ID for the person applying.

When applying for a family member’s certificate, you may need to show evidence that you are eligible to apply. Find out what you need to show for a certificate of:

Evidence of financial hardship

You must provide evidence showing why the certificate fee cannot be paid, for example:

  • current health care or pension cards
  • bank statements, pay slips or proof of income
  • income tax assessment notice
  • evidence of employment circumstances or Centrelink status
  • evidence of inability to access funds, such as a letter from a
    • domestic violence support service, doctor, counsellor, or social worker verifying that a domestic violence situation prevents you from accessing funds
    • letter from a temporary or crisis accommodation provider verifying that the person is vulnerable and currently using their services.

You may need to provide more than one of these documents to show financial hardship.

Evidence of immediate need

Your application must also show how the certificate will fix a current problem that you are experiencing, for example:

  • a letter from a school showing pre-enrolment requirements for your child, which states that there is
    • a requirement to provide a birth certificate to the school
    • no exemption available
    • a due date within 28 days of the application
  • a written offer of accommodation, employment, medical treatment, or other substantial service that states there is a
    • requirement to provide a birth certificate (or other life event certificate) as proof of identity
    • due date within 28 days of the application.

Request certificates

It will take you about 10 minutes to fill in this application form.

Step 1—Fill out online

  1. Start by answering the question below.
  2. Download and print the filled-in application form.

Step 2—Complete on paper and submit

  1. Sign and date your application form on page 2.
  2. Gather your evidence of financial hardship, immediate need and proof of ID documents to submit with your completed application by post.
Proof of ID documents must be submitted. When submitting by post, have your documents certified by a Justice of the Peace or another authorised person.
  1. Can you apply for a fee-waived certificate?
    1. Are you eligible to apply for the certificate(s)? * View the access policy to check
    2. Do you have evidence that you are suffering financial hardship? * (If you chose 'Yes' above)
    3. Do you have evidence that you have an immediate need for the certificate(s)? * (If you chose 'Yes' above)
    4. *
      (If you chose 'Yes' above)
    5. Do you have all the proof you need for identification? * View the proof you will need to provide. (If you chose 'True' above)
      1. Who is applying? Your current name
        1. I declare that *

        Your home address
      2. Is your postal address the same as your home address? *
      3. (If you chose 'No' above)
        1. Your postal address
      4. Order details
          Proof of ID and evidence of financial hardship and immediate need must be submitted. When submitting by post, get your documents certified by a Justice of the Peace or another authorised person.
        1. How will you submit your application, supporting documents and proof of ID? *
      5. (If you chose 'Another person' above)
      6. You must submit additional supporting eligibility documents along with your proof of ID, and your evidence of financial hardship and immediate need.
      7. Type of certificate(s) *
        1. What type of certificate(s) do you have an immediate need for?
      8. Type of certificate(s) *
        1. What type of certificate(s) do you have an immediate need for?
      9. Type of certificate(s) *
        1. What type of certificate(s) do you have an immediate need for?
      10. Your birth certificate details
        These are the details that are shown on your birth certificate.
        1. Place of birth or adoption
          1. QLD
          2. Your name at birth
          3. If you don't have a family name and only use the name above, enter n/a.
        2. Your mother's details
        3. These are your mother's details as shown on your birth certificate.
          1. This is your mother's family name at the time of her birth. If your mother didn't have a family name at birth, enter n/a.
          Your father or registered parent's details
          These are your father or parent's details as shown on your birth certificate.
          1. If your father or parent doesn't have a family name and only uses the name above, enter n/a.
        4. Reason you need this certificate
        5. View what evidence you must provide.
        6. View what evidence you must provide.
      11. Your replacement change of name certificate details
        Your change of name must already be registered in Queensland.
        1. Your new name
        2. If your change of name was registered without a family name, enter n/a.
        Reason you need this certificate
      12. Your marriage or civil partnership certificate details
        Your marriage or civil partnership must already be registered in Queensland.
        1. Place of marriage or civil partnership
          1. QLD
          2. Partner 1's name
          3. This is the family name before marriage or civil partnership. If partner 1 didn't have a family name and only used the name above, enter n/a.
          4. Partner 2's name
          5. This is the family name before marriage or civil partnership. If partner 2 didn't have a family name and only used the name above, enter n/a.
        Reason you need this certificate
      13. Child's birth certificate details
        Your child's birth must already be registered in Queensland. These are the details as shown on the birth certificate you are applying for.
        1. Place of birth or adoption
          1. QLD
          2. Child's name registered at birth
          3. If the birth was registered without a family name and only shows the name above, enter n/a.
        2. Mother's details
        3. These are the mother's details as shown on the birth certificate.
          1. This is your mother's family name at the time of her birth. If your mother didn't have a family name at birth, enter n/a.
          Father or registered parent's details
          These are the father or parent's details as shown on the birth certificate.
          1. If your father or parent doesn't have a family name and only uses the name above, enter n/a.
        4. Reason you need this certificate
        5. View what evidence you must provide.
        6. View what evidence you must provide.
      14. Child's replacement change of name certificate details
        The change of name must already be registered in Queensland.

        Check to see if you need to submit additional supporting eligibility documents for us to send you this certificate.
        1. Your child's new name
        2. If your change of name was registered without a family name, enter n/a.
        Reason you need this certificate
      15. Child's marriage or civil partnership certificate details
        The marriage or civil partnership must already be registered in Queensland.

        Check to see if you need to submit additional supporting eligibility documents for us to send you this certificate.
        1. Place of marriage or civil partnership
          1. QLD
          2. Partner 1's name
          3. This is the family name before marriage or civil partnership. If partner 1 didn't have a family name and only used the name above, enter n/a.
          4. Partner 2's name
          5. This is the family name before marriage or civil partnership. If partner 2 didn't have a family name and only used the name above, enter n/a.
        Reason you need this certificate
      16. Child's death certificate details
        Your child's death must already be registered in Queensland.
        1. Place of death
          1. QLD
          2. Your child's name
          3. If your child didn't have a family name and only used the name above, enter n/a.
        Reason you need this certificate
      17. Birth certificate details
        This birth must already be registered in Queensland. These are the details as shown on the birth certificate you are applying for.

        Check what additional supporting eligibility documents you must submit for us to send you this certificate.
        1. Place of birth or adoption
          1. QLD
          2. Person's name registered at birth
          3. If the birth was registered without a family name and only shows the name above, enter n/a.
        2. Person's mother's details
        3. These are the mother's details as shown on the birth certificate.
          1. This is your mother's family name at the time of her birth. If your mother didn't have a family name at birth, enter n/a.
          Person's father or registered parent's details
          These are your father or parent's details as shown on the birth certificate.
          1. If your father or parent doesn't have a family name and only uses the name above, enter n/a.
        4. Reason you need this certificate
        5. View what evidence you must provide.
        6. View what evidence you must provide.
      18. Change of name certificate details
        The change of name must be registered in Queensland.

        Check what additional supporting eligibility documents you must submit for us to send you this certificate.
        1. Person's new name
        2. If the change of name was registered without a family name, enter n/a.
        Reason you need this certificate
      19. Marriage or civil partnership certificate details
        This marriage or civil partnership must already be registered in Queensland.

        Check what additional supporting eligibility documents you must submit for us to send you this certificate.
        1. Place of marriage or civil partnership
          1. QLD
          2. Partner 1's name
          3. This is the family name before marriage or civil partnership. If partner 1 didn't have a family name and only used the name above, enter n/a.
          4. Partner 2's name
          5. This is the family name before marriage or civil partnership. If partner 2 didn't have a family name and only used the name above, enter n/a.
        Reason you need this certificate
      20. Death certificate details
        This person's death must already be registered in Queensland.
        1. Place of death
          1. QLD
          2. Peron's name
          3. If the deceased didn't have a family name and only used the name above, enter n/a.
        Reason you need this certificate
      21. When I submit my application

      22. We can't send you a certificate unless you have authority. Check the certificate access policy.

        You are not eligible

        We can't send you a fee-waived certificate unless you can show financial hardship. Check the fee waiver policy.

        Order and pay for a certificate online.

        You are not eligible

        We can't send you a fee-waived certificate unless you can show an immediate need for it. Check the fee waiver policy.

        Order and pay for a certificate online.

        You are not eligible

        We can't send you a fee-waived certificate until you can prove your identity. You can contact us if you need more information about this.

        Online: Our general enquiry form.

        By phone: Local call* 13 QGOV (13 74 68)

        International +61 7 3328 4811 (+10 hours UTC)

        (Phone lines are open Monday–Friday, 8.30am–4.30pm)

        *Costs may be higher from mobile phones and interstate.

      23. Privacy notice
        The Department of Justice and Attorney-General is collecting your personal information for the purpose of processing your application for a fee-waived certificate under the Births, Deaths and Marriages Registration Act 2003. We will only use your information for this purpose, or as authorised or required by law. Your personal information will be handled according to the Information Privacy Act 2009. Your information may be shared with law enforcement and government agencies, verified with government and non-government agencies for fraud prevention. Access to a certificate or information may be granted to any person who has adequate reason to obtain it and meets the requirements of the access policy.