National Broadband Network (NBN)

Information for Queensland public housing tenants.

The aim of the National Broadband Network (NBN) is to provide all Australian homes with reliable, high-speed internet and phone access.

When will my home be connected?

The NBN is being rolled out in stages throughout Queensland by NBN Co. NBN Co will contact you directly to advise when installation work will begin at the property.

What do I need to do?

  • When contacted, you must allow the NBN Co contractors access to install hardware to the outside of the property.
  • Once the property is connected to the NBN, you’ll need to purchase a plan through your preferred phone and internet provider if you wish to use those services.
  • If you have an existing phone or internet service, your provider will require you to move those services to the NBN once the property has been connected. The timeframes for this may vary between providers.


  • There is no cost to have the NBN hardware installed to the outside of the property.
  • If you choose to purchase an internet or phone plan with a service provider, you will be responsible for those costs.

Do I have to allow my home to be connected?

Yes. The Queensland Government, as property owner, has the right to allow this installation and has given permission for it to occur.

More information

If you have any questions about the NBN installation, please contact NBN Co directly.