National Broadband Network (NBN)
The following information is for Queensland public housing tenants.
The National Broadband Network (NBN) provides Australian homes with reliable, high-speed internet and phone access.
When your home will be connected
NBN Co manages NBN connections and upgrades across Queensland.
They will contact you directly if installation or upgrade work is required at the property.
Enter your address at https://www.nbn.com.au/ to check whether your home is ready to connect.
What you need to do
When contacted, you must allow NBN Co contractors access to install NBN hardware on the outside of the property.
Once the property is connected to the NBN, you’ll need to purchase a plan through your preferred phone and internet provider if you wish to use those services.
If you have an existing phone or internet service, your provider may require you to move those services to the NBN once the property has been connected or upgraded. The timeframes for this may vary between providers.
Cost
There is no cost to have NBN hardware installed at your property.
If you choose to purchase an internet or phone plan with a service provider, you will be responsible for those costs.
You have to allow your home to be connected—the Queensland Government, as property owner, has the right to allow this installation and has given permission for it to occur.
More information
If you have any questions about the NBN installation, please contact NBN Co directly.
Visit www.nbn.com.au.