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How to pay a fine

Pay my fine

A fine is also known as an infringement notice. You have 28 days from the issue date shown on the fine to pay it in full or organise a payment plan for fines $200 or more. All payments made with a credit option will incur a credit card surcharge.

You can pay your fine:

All payments made with a credit or debit card will incur a credit card surcharge.

Online

Only the person who is responsible for the fine can pay it online.

You can pay 3 different types of fines or infringements online. You can pay a fine:

Pay a fine for a camera-detected offence

Pay my fine

A camera-detected offence includes fines issued from mobile speed cameras, fixed speed cameras, red light cameras, combined red light/speed cameras and point-to-point speed cameras.

Fines issued for an offence detected by camera are issued automatically and sent to the registered owner of the vehicle. If you were not the driver at the time of the offence do not pay the infringement. There is information on the back of the notice about how to transfer or dispute the fine.

What do I need to pay online?

To pay the fine online you need a payment reference number. You can find the payment reference numbers for paying the fine in full or in instalments at the top right-hand corner of the notice. The red boxes show where to find the payment reference number found on a camera-detected infringement notice.

If your fine amount is $200 or more, you can choose to pay it off over time as part of a payment plan.

There are 2 payment reference numbers that can be used—1 for paying the fine in full and 1 for paying the first instalment of a voluntary instalment plan. Make sure you use the correct payment reference number for the way that you want to pay the fine.

Pay a fine that was issued in person

Pay my fine

Handwritten fines that are manually issued cannot be paid online straight away—you need to wait until details of the fine have been recorded on your traffic history. This requires processing by both the issuing authority and Department of Transport and Main Roads and may take 7 to 21 days from issue. If it takes longer than 21 days for your fine to be entered into our system please pay the fine another way, either in person or by post.

A handwritten fine that has been issued in the name of an organisation cannot be paid online—this type of fine can only be paid in person or by post.

If your fine amount is $200 or more, you can choose to pay it off over time as part of a payment plan.

You cannot use this service to pay the first instalment of a fine that was issued in person. 

What information do I need to pay online?

To pay your fine online you need your Queensland driver licence number or customer reference number and the fine.

If you don't have a Queensland driver licence and don’t know your customer reference number (CRN), call us on 13 23 80 at least 7 days after issue. We can only release the CRN by phone and only to the person who the fine was issued to. We can also tell you the infringement notice number over the phone.

Pay a fine with a payment reference number

Pay my fine

You can pay a fine online if the fine has a payment reference number printed on the notice.

Pay a fine online when you have lost the infringement

If have lost your fine and want to pay online using the payment reference number, call us on 13 23 80. We can only release the payment reference number by phone to the person who the fine was issued to.

Pay by BPAY

You can make a BPAY payment via your financial institution using your cheque or savings account only. It may take several days to process your BPAY payment—check with your bank for how long this payment will to make sure you pay on time.

Payments using incorrect payment reference details or amount will be returned to your financial institution.

You cannot pay by BPAY for handwritten fines.

In person

Take your fine and visit any transport and motoring customer service centre, Australia Post office, or Queensland Government Agent Program office to pay it.

You can pay by cash or card—a credit card surcharge will apply.

Payment of a fine after the due date will not be accepted.

Note: Australia Post does not accept payment for a handwritten fine.

Pay by post

Do not send cash.

Post your fine and a cheque or money order to:

Department of Transport and Main Roads
PO Box 673
Fortitude Valley QLD 4006

Make your cheque or money order payable to the Department of Transport and Main Roads.

You must ensure that payment is received within 28 days from the date of issue shown on the notice.

Pay by phone

You can call the Department of Transport and Main Roads on 13 23 90 (24 hours a day) to pay using a credit or debit card (Visa or MasterCard), with a daily limit of $5,000.

You can't pay a handwritten fine over the phone.

Payments made using the credit option will incur a credit card surcharge.  

Set up a payment plan

If your fine amount is $200 or more, you can choose to pay it off over time as part of a payment plan—by making multiple smaller payments.

You can submit your fine and make your first payment in person or by mail. You can pay your first instalment online for a camera-detected notice or government issued fine—this does not include handwritten notices.

The State Penalties Enforcement Registry will then send you a letter telling you when your next payments are due.

To set up a payment plan you need to:

  • fill out the payment options section on the back of your fine (select ‘voluntary instalment plan’ as your choice)
  • make a first payment of at least $60 within 28 days from the date of issue shown on the notice.

In person

Visit any transport and motoring customer service centre, Australia Post office, or Queensland Government Agent Program office to submit your fine and make your first payment of at least $60 by cash or card. Credit card payments will incur a surcharge.

You must take your fine (with the completed payment options section) along with you.

Please note:  Australia Post does not accept payment for a handwritten fine.

By post

Do not send cash.

Make your cheque or money order payable to the Department of Transport and Main Roads.

Complete the voluntary instalment plan option section on the notice and post your fine and cheque or money order for at least $60 to:

Department of Transport and Main Roads
PO Box 673
Fortitude Valley  QLD  4006

You must ensure that payment is received within 28 days from the date of issue shown on the notice.

Overdue fines

You are not sent a reminder to pay the fine.

If you don’t take action within 28 days of the date on the notice, the notice will be sent to the State Penalties Enforcement Registry who may take enforcement action to recover the amount of the fine from you, including any additional fees incurred from the referral.

If a notice is referred to State Penalties Enforcement Registry, any demerit points will be allocated to your traffic record effective from the day the offence was committed.

Learn about paying overdue fines.

Paying with credit

If you pay your fine using a credit or debit card, a credit card surcharge will apply.

Have a fine you don’t agree with?

Find out how you can transfer your fine to another driver or dispute the fine.

Last updated
12 December 2014

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