Change your direct debit online
You can change details through your My Account at any time once you have enrolled in direct debit including:
- your contact details
- your payment details
- change your registration period or CTP insurer
- add a registration
- transfer of registration
- remove a registration
- cancel your direct debit
- review the direct debit request service agreement.
Update your contact details
If your contact details change such as your address, email address, or mobile phone number you can update your details online through your My Account portal.
By keeping your contact details up-to-date it ensures you can continue to get important information from us about your direct debit registration renewals.
Update your payment details
To update your nominated credit card or bank account details online at any time, including credit card expiry date:
- log in to the My Account portal
- select My Registrations then change account details.
Your details are updated immediately but don't apply to a direct debit payment already in progress.
Change your registration period or CTP insurer
You have the choice of 3, 6 and 12 month registration period for direct debit.
To change your registration period or CTP insurer for 1 or more of your registrations:
- log in to My Account portal
- select My Registrations
- expand the registration you want to change and select Change details.
If you have received your vehicle registration notice and want to change either the registration period and/or CTP insurer, you must make this change before your renewal payment is processed.
If your registration renewal payment is already in progress and you make a change to the registration period and/or CTP insurer this will apply to your next registration renewal notice.
You can get a quote for your direct debit registration renewal with preferred registration period at any time.
Add a registration to direct debit
You can add an eligible registration for your direct debit registration renewal. This can be done anytime up to the expiry of the current registration.
Transferring a registration which is in direct debit
If you are transferring a registration that is paid by direct debit, you should remove the registration from your direct debit account before initiating the transfer.
Removing a registration is immediate, this will not cancel any registration renewal payment already in progress.
Remove a registration from direct debit
You can remove an individual registration from your direct debit at any time.
Removing a registration is immediate, this will not cancel any registration renewal payment already in progress. If you sell your vehicle, motorcycle, caravan, trailer or boat remember to remove the registration from your direct debit account.
Cancel direct debit
You can cancel your entire direct debit agreement at any time.
This will immediately remove all registrations from your direct debit and will cancel the authority for the Department of Transport and Main Roads to deduct registration renewal payments from your nominated account for any registrations.
Cancelling your direct debit request will not cancel any payment already in progress.
Direct debit request service agreement
You can view your direct debit request service agreement at any time.