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Maintain your direct debit online

You can add and remove registrations or update your details online at any time once you have enrolled in direct debit.

Update your contact details

If your contact details change such as your address, email address, or mobile phone number you can update your details online through your My Account portal.

By keeping your contact details up-to-date it ensures you can continue to get important information from us about your direct debit registration renewals.

Update your payment account details

To update your nominated credit card or bank account details online at any time, including credit card expiry date:

  • log in to the My Account portal
  • select My Registrations then change account details.

Your account details are updated immediately but don't apply to a direct debit payment already in progress.

Update your registration period or CTP insurer

To update these details for 1 or more of your registrations:

  • log in to My Account portal
  • select My Registrations
  • expand the registration you want to change and select Change details.

You can also Change your CTP insurer online to update these details.

If you have received your vehicle registration notice and want to change the registration period and/or CTP insurer for this payment, you must make this change before the direct debit payment process begins—that is 21 days before your registration expires. If your direct debit payment is already in progress, the change to the registration period and/or CTP insurer will not apply until you get your next registration renewal notice.

You can get a quote for your direct debit registration renewal with preferred registration period at any time.

Add a registration to direct debit

You can add an eligible registration for your direct debit registration renewal online at any time, providing there is 25 days or more before the registration expires.

Remove a registration from direct debit

You can remove an individual registration from your direct debit at any time. While removing a registration is immediate, this will not cancel any registration renewal payment already in progress. If you sell your vehicle, motorcycle, trailer or boat remember to remove the registration.

Cancel direct debit

You can cancel your entire direct debit agreement at any time.

This will remove all registrations from the direct debit service and will cancel the authority for the Department of Transport and Main Roads to deduct registration renewal payments from your nominated account for any registrations.

While the cancellation of your direct debit request is immediate, the cancellation of your direct debit request will not cancel any registration renewal payment already in progress.

You can also cancel your direct debit request by contacting your bank.

Direct debit request service agreement

You can view your direct debit request service agreement at any time.

Last updated
7 April 2017
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