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Immediate financial assistance

Immediate Hardship Assistance

In the days following a disaster, people who are unable to meet their immediate essential needs for temporary accommodation, food, essential clothing and medication may be eligible for financial assistance.

Immediate Hardship Assistance is available as a contribution to support people directly impacted by a disaster to meet their immediate essential needs for food, clothing, medical supplies or temporary accommodation.

To be eligible, you must meet all of the following criteria:

  • live or are stranded in the targeted activation zone
  • be directly impacted by the disaster through one or more of the following:
    - direct physical damage to your home
    - loss of essential contents
    - isolation from your home for more than 48 hours.

Immediate Hardship Assistance is not income or asset tested. Subject to the criteria above, applicants may receive $180 per person up to $900 for a family of 5 or more.

Immediate Hardship Assistance – Essential Services Grant

This grant supports people directly impacted by a disaster to meet their immediate needs where they have experienced loss of one or more essential services for more than 5 days.

To be eligible, you must meet all of the following criteria:

  • be directly impacted by the loss of 1 or more essential services for more than 5 days as a direct result of an eligible disaster
  • be suffering hardship
  • experienced loss of:
    - electricity, including other forms experienced loss of power supply, which is the only source of power to your property
    - gas, including bottled gas, if the principal place of residence is gas only (if electricity is connected, then gas alone does not qualify for assistance
    - water, including water tanks where principal place of residence is reliant on tank water, but only where an alternate source of water is not supplied.

The Immediate Hardship Assistance – Essential Services Grant is not income or asset tested. Subject to the criteria above, applicants may receive $150 per person, up to $750 for a family of 5 or more. The grant is available for 7 days following the activation of the grant in your area.

Payment

Payment is usually made through a Community Recovery outreach team, or at a recovery hub if one has been established in the disaster affected area. Eligible residents will receive a prepaid Recovery Debit Card which can be used at all retailers with EFTPOS facilities and all ATMs. If you have received a card, you can login to check the balance of your card.

Contact the Community Recovery Hotline on 1800 173 349 for more information.

Australian Government Disaster Recovery Payment

Activation of the Australian Government Disaster Recovery Payment is the decision of the Australian Government. Under this payment, people who have been affected by flood and storm-damage may also be eligible for financial assistance of $1000 per adult and $400 per child. 

Identification

We need to know who you are and where you live before we can help you. When making a claim for assistance please bring all of these documents with you:

  • driver licence or other photo identification
  • Medicare card showing members of your family
  • a recent rates notice, electricity or other account showing your current address.

If you don't have identification documents, help is available to replace lost or destroyed documents.

Helpful resources

Contacts

For assistance with a life threatening situation call 000 immediately.

For assistance call the Community Recovery Hotline on 1800 173 349.

For assistance with non-life threatening situations such as help with a damaged roof, rising flood water, or storm damage call the SES on 132 500.

Follow our @RecoveryQld Twitter account for information on being prepared for a storm and cyclone season, and community recovery updates when a disaster or emergency strikes.

Current disasters

Information is available to individuals and families affected by Queensland disasters.

Self Recovery App

Access to vital information about Queensland disasters and emergencies is now available through the Self Recovery App.

Licence
Creative Commons Attribution 3.0 Australia (CC BY 3.0)
Last updated:
8 February 2016

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