Skip links and keyboard navigation

Immediate financial assistance

Immediate Hardship Assistance

In the days following a disaster, people who are unable to meet their immediate essential needs for temporary accommodation, food, essential clothing and medication may be eligible for financial assistance.

Immediate Hardship Assistance is available as a contribution to support people directly impacted by a disaster to meet their immediate essential needs for food, clothing, medical supplies or temporary accommodation.

To be eligible, you must meet all of the following criteria:

  • live or are stranded in the targeted activation zone
  • be directly impacted by the disaster through one or more of the following:
    - direct physical damage to your home
    - loss of essential contents
    - isolation from your home for more than 48 hours.

Immediate Hardship Assistance is not income or asset tested. Subject to the criteria above, applicants may receive $180 per person up to $900 for a family of five or more.

Payment is usually made through a Community Recovery outreach team, or at a recovery hub if one has been established in the disaster affected area. Eligible residents will receive a prepaid Recovery Debit Card which can be used at all retailers with EFTPOS facilities and all ATMs. If you have received a card, you can login to check the balance of your card.

Contact the Community Recovery Hotline on 1800 173 349 for more information.

Australian Government Disaster Recovery Payment

Activation of the Australian Government Disaster Recovery Payment is the decision of the Australian Government. Under this payment, people who have been affected by flood and storm-damage may also be eligible for financial assistance of $1000 per adult and $400 per child. 


We need to know who you are and where you live before we can help you. When making a claim for assistance please bring all of these documents with you:

  • driver licence or other photo identification
  • Medicare card showing members of your family
  • a recent rates notice, electricity or other account showing your current address.

If you don't have identification documents, help is available to replace lost or destroyed documents.

Helpful resources

Community Recovery Hotline

For assistance call 1800 173 349.

Current disasters

Information is available to individuals and families affected by Queensland disasters.

Self Recovery App

Access to vital information about Queensland disasters and emergencies is now available through the Self Recovery App.

Creative Commons Attribution 3.0 Australia (CC BY 3.0)
Last updated:
23 July 2015

Page feedback

  1. To continue to improve your experience we need your feedback.

    Tell us what you think about this page by completing the questions below and giving us your own words in the 'Your comments' section.

  2. Read the statements below and select a button that indicates what you think or feel:
    Question 1 2 3 4 5
    Was it clear
    Was it easy
    Did you find it helpful
    I am satisfied
  3. Contact (optional)