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Transport and motoring assistance

If you live in a Queensland disaster activated area, you may be eligible to apply for transport and motoring assistance for:

Activated areas

The Queensland Government has activated the Personal Hardship Assistance Scheme for affected areas:

  • South Queensland rainfall and flooding—6 to 20 May 2022
  • South East Queensland affected by heavy rainfall and flooding—22 to 28 February 2022.

Notice is hereby given in accordance with section 180 of the Transport Operations (Road Use Management—Vehicle Registration) Regulation 2021 that the Department of Transport and Main Roads Natural Disaster Assistance Package is activated in all areas where the Personal Hardship Assistance Scheme has been activated. Refer to the Queensland Reconstruction Authority website and map for affected areas:

  • communities within South Queensland affected by heavy rainfall and flooding—6 to 20 May 2022
    • this notice will be effective for a period of 3 months (inclusive) from 13 May 2022
  • communities within South East Queensland affected by heavy rainfall and flooding—22 to 28 February 2022
    • this notice will be effective for a period of 3 months (inclusive) from 28 February 2022.

Vehicle registration assistance

The types of vehicle registration assistance and their eligibility requirements are listed below.

Surcharge and late fee exemptions

Surcharges and late fees will be waived automatically:

  • pay no surcharges if your registration term is less than 12 months
  • pay no late fees that are normally due when registration is paid after the registration expiry date.

Eligibility

Your vehicle must be garaged in a current activation area.

To apply

  • you don't have to do anything
  • surcharge and late fees will not be included in the amount payable on your registration notice
If you don't pay your registration by the due date, your vehicle will be unregistered and can't be used on the road until you have paid the registration.

Shorter registration terms

You can access a shorter 3-month registration term without paying a surcharge or enrolling in direct debit.

Eligibility

Your vehicle must be garaged in a current activation area.

To apply

Visit a transport and motoring service centre or contact the Department of Transport and Main Roads (TMR) on 13 23 80.

Replacing lost or damaged number plates

If damaged during a disaster, your number plates can be replaced for free. This does not apply to personalised or customised number plates.

Eligibility

  • your vehicle must be garaged in a current activation area.
  • this is for standard-issue number plates only.

To apply

Visit a transport and motoring service centre or contact TMR on 13 23 80.

Defer seasonally registered vehicles for up to 2 years

Seasonal registration allows an eligible heavy vehicle owned by a primary producer to be registered for 3 or 6 months and then have the registration term made dormant (put on hold) while it’s not being used (such as outside of a harvest period). The vehicle’s registration may be left on hold for up to 1 year before starting the next seasonal registration term.

In a current activation area, you can extend the dormant period for up to 2 years.

Eligibility

  • your vehicle must be garaged in a current activation area
  • your vehicle must have dormant seasonal registration.

To apply

Complete the Seasonal Registration Application form (F2336) and lodge it in person at a transport and motoring service centre.

To defer your seasonal registration for a second year, you must resubmit this form before the first seasonal registration deferral expires.

Fodder transport with primary producer concession

If you have vehicles registered under the Primary Producer Concession Scheme, you can use these vehicles to transport fodder to other eligible primary producers who are in a current activation area.

You can use Primary Producer Concession Scheme vehicles for this purpose for up to 1 year after the date of the activation in the area where the primary producer receiving the fodder is located.

Eligibility

  • the primary producer transporting the fodder does not need to reside in a current activation area.
  • the fodder can be transported to the primary producer's disaster-declared property or area if:
    • only actual transportation costs for the fodder are charged (i.e. transportation is not provided for reward or under a commercial arrangement)
    • vehicles comply with legal axle loadings
    • vehicles do not exceed the registered or manufacturer’s capacity
    • fodder is transported from another state or territory, the vehicle must comply with the requirements of each state or territory that it travels through.

To apply

There is no requirement to apply for this measure.

Certificate of inspection 2-month extension of time to meet requirement

Registered operators of Certificate of Inspection (COI) vehicles can apply for a 2-month extension of time to meet the requirement for a COI. This extension is also available to clear an outstanding defect notice.

Eligibility

Your COI vehicle must be garaged in a current activation area.

To request an extension

Visit a transport and motoring service centre or contact TMR on 13 23 80.

Licensing and other transport and motoring products assistance

You may be able to apply for the following assistance.

Licence or photo identity smartcards replacement

You can apply for free replacement of your lost or damaged smartcards.

Eligibility

  • you live in a current activation area
  • your TMR issued smartcard (driver licence or photo identity card) has been lost or damaged in a natural disaster.

To apply

Learner logbooks replacement

You can get a free replacement of your learner logbook if lost or damaged in a natural disaster.

Eligibility

  • you live in a current activation area
  • your learner logbook has been lost or damaged in a natural disaster.

To request a new logbook

Visit a transport and motoring service centre or contact TMR on 13 23 80.

Industry licences, accreditation documents or books replacements

You can request free replacement of your industry licence, accreditation document or book if lost or damaged in a natural disaster.

Eligibility

  • you live in a current activation area
  • you have lost or damaged any of the following items due to a natural disaster:
  • Driver Authorisation Industry Authority
  • Operator Accreditation Certificate books
  • Dangerous Goods Driver Licence
  • Approved Inspection Station document
  • Approved Inspection Station certificate books
  • Approved Examiner Certificate of Accreditation
  • Approved Person Certificate of Accreditation
  • Modification certificate books
  • Tow Truck Driver Industry Authority
  • Tow Truck Assistant Industry Authority card
  • Tow Truck Towing Authority card
  • Pilot Vehicle Driver Industry Authority card
  • Escort Vehicle Driver Industry Authority card
  • Pilot/Escort Movement Record book
  • Traffic Controller Industry Authority card
  • Accredited Driver Trainer or Rider Trainer Industry Authority card.

To apply

National Driver Work Diaries replacement

You can request free replacement of your National Driver Work Diary if it is lost or damaged in a natural disaster.

Eligibility

  • you live in a current activation area
  • your National Driver Work Diary has been lost or damaged in a natural disaster.

To apply

Infringement notices replacement

Visit a transport and motoring service centre or contact TMR on 13 23 80 to request a free copy of a lost or damaged infringement notice.

Disability parking 3-month extension to apply for a further permit

If you hold a Disability parking permit and live in a current activation area, you will receive an additional 3-month extension before being required to submit your ‘Invitation to Apply Notice’ for a further permit.

This means you’ll have 6 months from your permit expiry date to apply for a further permit and you will not need to apply again or pay the application fee.

If you are unable to present your ‘Invitation to Apply Notice’ because it has been lost, stolen or destroyed, you may complete the standard Australian Disability Parking Permit Application (Individual) form (F4814) and note on the form that the application is an invitation to apply.

Eligibility

  • you live in a current activation area
  • you hold a current disability parking permit

To apply

  • you don't have to do anything
  • you will automatically receive the 3-month extension.