Protecting Queenslanders' identities
We've added an extra layer of protection to help keep your identity safe.
In response to recent data breaches, Transport and Main Roads has proactively taken steps to help protect Queenslanders from the unauthorised use of their identity.
From Monday 7 November 2022, organisations (like banks and telcos) will use two-factor verification to confirm your identity through the Australian Government Document Verification Service. This means you will be asked to provide:
- your driver licence number (customer reference number)
- the unique card number (shown on your driver licence or other card with us).
If you have not been impacted by a data breach, you can keep your current customer reference number and card number. Your customer reference number will not change (unless you request it).
The driver licence card number changes each time your licence is renewed or replaced. This unique card number is like the CVV number on a credit or debit card.
Can I still change my driver licence number?
You can still visit us to change your customer reference number if you've been impacted by a data breach, and it is free of charge. If you have already requested a new customer reference number, the card we send will display your new licence and card numbers.
Find out how to change your customer reference number.
When will I get my new customer reference number?
You will receive an email or letter notifying you when your card is on its way.
Please note, due to the volume of changes required there is a longer wait time than usual. We are doing our best and will contact you as soon as we can.
My licence is due to expire, what do I do?
If you've been notified that your licence is due to expire, you must renew your licence before the due date and pay the renewal fee. Don't wait until your request for a new customer reference number has been processed, there is no charge for the replacement card with a new customer reference number and card number.
You can check your driver licence renewal notice to see if you are able to renew online or in person. If you need to renew in person, it is likely because we need to capture a new photo as photos are only valid for 10 years.
You must not drive if your licence has expired.
Cards that can be replaced
All cards issued by Transport and Main Roads that contain your customer reference number will be replaced, including your:
- driver licence
- marine licence
- industry authority card
- photo identification card/Adult Proof of Age card or 18+ card.