Skip links and keyboard navigation

Information for referral agents

On this page:

Thinking about becoming a referral agent?

If you are considering becoming a referral agent, watch the video below for information on the role of referral agents, how to register and how to help families apply.

Video transcript

Joining a sport or active recreation club is a great way for kids to keep active. 

But some kids can’t join because the costs get in the way. Families who need a hand can apply for ‘Get Started Vouchers’, which provide up to $150 towards club fees to join a registered club.

Families with a valid Centrelink Health Care Card, or Pensioner Concession Card, can apply for a voucher when a round is open.

Registered referral agents can help other families in genuine need of financial support to apply.

To be a referral agent, you need to be a professional working with children, like a youth justice worker or a school principal.

You need to have known the child professionally for at least three months, you can’t refer your own child for a voucher, or be involved with the club the child is joining.

If you would like to be a referral agent, and you meet the criteria, you need to register online.

When you register you’ll need to nominate the number of children you would like to refer. There’s only a limited number of vouchers so nominate the exact number of children you have identified, not an estimate.

You’ll also need to ensure there is a registered club where the child can use the voucher.

When you submit the online form, it is sent to us to check if you’re eligible.

We will email you to confirm your registration, or ask you for more information if we need it.

Once you’re approved as a referral agent, the process is complete, and there’s no need to register again. If you need to change your details or the number of vouchers you have nominated, email your changes to our team.

Vouchers are available in two rounds each year: one in January and one in July.

Before each round opens, we will email you to ask how many children you would like to refer for the upcoming round.

We try to finalise the number of vouchers before each round opens, so please respond as soon as possible.

When numbers are finalised, you’ll receive email containing links to complete the voucher applications or you may be placed on a waiting list.

If families you are helping are able to complete the online application themselves, forward the link to them directly.

If a family needs help applying, you can help the parent create an account. If needed, you can also create your own account to apply on their behalf.

If you’re not sure how to create an account, we have a ‘How to Apply’ video that shows you what to do.

For more information, visit our FAQs page. There, you’ll find answers to most questions, plus fact sheets and instructions.

If your question is not on our website, just call or email us.

Thanks for helping children and young people play sport and be active.

Authorised by the Queensland Government, William St, Brisbane.

Once you have registered as a referral agent, check out our How to apply video. This video will show you how to create a QGrants account and apply for a voucher.

Referral agent eligibility

Get Started Vouchers provide up to $150 to those who can least afford to join a sport or recreation club. The predominate eligibility criteria for the program is for the child/young person, or the parent, guardian or carer, to hold a valid Centrelink Health Care Card or Pensioner Concession Card with the child/young person’s name on it. These children do not require a referral and can apply via the normal online process when the round is open.

A referral agent is only required if the child/young person does not hold a valid Centrelink card and requires financial assistance, or the family requires assistance to complete the online application.

Eligibility criteria

Eligible referral agents must:

  • have known the child/young person in their professional capacity for a minimum of three months
  • not be directly related to the child/young person
  • not be referring a child/young person to a club where the referral agent is involved as a member or employee
  • be able to justify the financial reasons why the child/young person has been referred
  • have found a Get Started Vouchers registered club (or know the parent/carer/guardian has found a club) where the voucher can be used.

Examples of referral agents include people who hold the following positions:

  • school principal
  • youth justice case worker/child safety officer
  • Government officer who holds an Identified position and regularly engages with Indigenous clients
  • health promotion worker/officer employed by a Queensland Aboriginal and Islander Health Council (QAIHC) member organisation or Primary Health Networks
  • multicultural services officer
  • police officer working with children/families in need.

Where you know a child/young person who does not have access to a Centrelink Health Care Card or Pensioner Concession Card but genuinely needs financial assistance to join their local sport or recreation club, you may wish to refer them to the Get Started Vouchers program.

As a referral agent you may also assist a child/young person who has access to a Health Care Card/Pensioner Concession Card but you are aware of significant issues that prevent the parent/carer/guardian from applying on their behalf. These issues may include:

  • internet or computer access
  • computer illiteracy
  • living in rural/remote areas with limited internet capability.

As a Referral Agent you can directly help these families obtain a voucher by applying on their behalf or by providing direct access to a computer. Referral agents can also assist by helping families set up a QGrants account, an email address or assist them through the application process.

If there are significant issues that prevent the parent/carer/guardian from applying, a referral agent may apply on their behalf. All applications are made online so the referral agent will need to create a QGrants account.

How to refer a child or young person

When referring a child/young person to the department please consider the following:

  1. Vouchers are aimed at those who, without this financial assistance, would not be able to join a sport or active recreation club.
  2. Once provided with a voucher, the child/young person will need access to a club and transport to and from training and/or competitions. Please do not refer children if you do not believe a voucher can be used.
  3. Please ensure that the child/young person can afford any ‘gap’ in membership/participation fees if the costs are greater than $150.

To register as a referral agent

  • Please complete the form. Referral agents can register at any time, once registered and approved there is no need to reapply.
  • Referral agents need to nominate how many children/young people you are referring for a voucher. This should be the number of children you have identified, not an estimate.
  • Vouchers are limited and will be allocated on a first come, first served basis. Referral agents are encouraged to register before the round opens to allow sufficient time for applications to be made, and vouchers to be used, prior to their expiry date.
  • Once you have submitted the form, the Get Started Vouchers team will contact you within 10 business days with the outcome of your registration.
  • If eligible, you will remain registered as a referral agent for the life of the program. Registered referral agents will be contacted by the Get Started Vouchers team prior to the opening of each round to ascertain the number of vouchers required for the coming round. As vouchers are limited, there is no guarantee referral agents will receive referral vouchers.
  • If you are allocated vouchers in a round, the Get Started Vouchers team will email you unique referral voucher links with instructions to assist children/young people identified. You may complete the application process on behalf of a family, or you can simply assist the family to complete the application themselves.
  • If, at any point, you would like to remove yourself as a referral agent, simply respond to the department’s email indicating you would like to withdraw your registration.

Important dates

Round 11

  • Applications for Round 11 open 24 January 2018.
  • Vouchers must be presented to a registered club by 11 May 2018. Vouchers will not be accepted after this date.

Voucher use

  • The $150 voucher can be used at a sport or recreation club registered for Get Started Vouchers.
  • Vouchers must be used to help pay for club membership and/or participation fees.
  • If the membership/participation fees are more than $150, the parent, guardian or carer will need to pay the difference. If the membership/participation fees are less than $150, the club will be reimbursed for the membership/participation fees only. The remaining amount is not provided as cash or as payment for individual items to participate in the activity - such as jerseys, boots etc.
  • Refer to the terms and conditions for voucher use.
  • There is a limit of one voucher per child/young person per calendar year.

More information

Creative Commons Attribution 3.0 Australia (CC BY 3.0)
Last updated
2 January 2018
  1. Is your feedback about:
  2. (If you chose ‘website’ above)

    Page feedback

    1. How satisfied are you with your experience today? *
  3. (If you chose ‘service’ above)

    Feedback on government services, departments and staff

    Please use our complaints and compliments form.