Information for referral agents

Round 13 referral agent voucher links have now been exhausted.

Information regarding Round 14 will be sent to registered referral agents in June 2019.

On this page:

Important dates

  • 15 May 2019—Vouchers expire. Vouchers will not be accepted by clubs after this date.

Considering becoming a referral agent for the program?

Watch the video below for information on the role of referral agents, how to register (if you are eligible), and how to help families apply for a voucher.

Duration 00:03:05

Once you have registered as a referral agent, check out our how to apply video. This video will show you how to create a QGrants account and apply for a voucher.

Referral agents – role in the program

Get Started Vouchers provide up to $150 to those who can least afford to join a sport or recreation club. The predominate eligibility criteria for the program is for the child/young person, or the parent/carer/guardian, to hold a valid Centrelink Health Care Card or Pensioner Concession Card with the child/young person’s name on it. These children do not require a referral and can apply via the normal online process when the round is open.

A referral agent is only required if the child/young person does not hold a valid Centrelink card and requires financial assistance, or the family requires assistance to complete the online application. Registered referral agents are able to access a small number of ‘referral voucher links’, for families they have identified needing assistance to obtain a voucher.

Eligibility criteria

Eligible referral agents must:

  • have known the child/young person in their professional capacity for a minimum of three months
  • not be directly related to the child/young person
  • not be referring a child/young person to a club where the referral agent is involved as a member or employee
  • be able to justify the financial reasons why the child/young person has been referred
  • have found a Get Started Vouchers registered club (or know the parent/carer/guardian has found a club) where the voucher can be used.

Examples of referral agents

  • School principal or school guidance officer.
  • Youth justice case worker or child safety officer.
  • Government officer who holds an identified position and regularly engages with Aboriginal and Torres Strait Islander peoples.
  • Health promotion worker/officer, including those employed by a Queensland Aboriginal and Islander Health Council (QAIHC) member organisation or Primary Health Networks.
  • Multicultural services officer.
  • Police officer working with children/families in need.

Where you know a child/young person who does not have access to a Centrelink Health Care Card or Pensioner Concession Card but genuinely needs financial assistance to join their local sport or recreation club, you may wish to refer them to the Get Started Vouchers program.

As a referral agent you may also assist a child/young person who has access to a Health Care Card/Pensioner Concession Card but you are aware of significant issues that prevent the parent/carer/guardian from applying on their behalf. These issues may include:

  • internet or computer access
  • computer illiteracy
  • living in rural/remote areas with limited internet capability.

As a Referral Agent you can directly help these families obtain a voucher by applying on their behalf or by providing direct access to a computer. Referral agents can also assist by helping families set up a QGrants account, an email address or assist them through the application process.

If there are significant issues that prevent the parent/carer/guardian from applying, a referral agent may apply on their behalf. All applications are made online so the referral agent will need to create a QGrants account.

How to refer a child or young person

When referring a child/young person to the department please consider the following:

  1. Vouchers are aimed at those who, without this financial assistance, would not be able to join a sport or active recreation club.
  2. Once provided with a voucher, the child/young person will need access to a club and transport to and from training and/or competitions. Please do not refer children if you do not believe a voucher can be used.
  3. Please ensure that the child/young person can afford any ‘gap’ in membership/participation fees if the costs are greater than $150.

To register as a referral agent

  • Please complete the registration form. Referral agents can register at any time, once registered and approved there is no need to reapply.
  • Referral agents nominate how many children/young people are being referred for a voucher. Ideally, this should be the number of children identified, not an estimate.
  • Vouchers are limited and will be allocated based on when confirmation responses regarding the number of children being referred are received by the department. Referral agents are encouraged to register before the round opens to allow sufficient time for allocation, and vouchers to be used prior to their expiry date.
  • Once the form is submitted, the Get Started Vouchers team will contact you within 10 business days.
  • If eligible, you will remain registered as a referral agent for the life of the program.
  • Registered referral agents will be contacted prior to the opening of each round to ascertain the number of vouchers required. As vouchers are limited, there is no guarantee all referral agents will receive referral vouchers.
  • If, at any point, you would like to remove yourself as a referral agent, simply respond to the department’s email indicating you would like to withdraw your registration.

Voucher use

  • The $150 voucher can be used at a registered sport or recreation club for Get Started Vouchers.
  • Vouchers may only be used to help pay for club membership and/or participation fees.
  • If the membership/participation fees are more than $150, the parent/guardian/carer will need to pay the difference. If the membership/participation fees are less than $150, the club will be reimbursed for the membership/participation fees only. The remaining amount is not provided as cash or as payment for individual items to participate in the activity - such as jerseys, boots etc.
  • Refer to the terms and conditions for voucher use.
  • There is a limit of one voucher per child/young person per calendar year.

More information