Using Enquire for department funding programs

If you are experiencing issues with the Enquire system, read this information to help solve your technical questions.

Managing your Enquire Grant Registration Portal account

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Log in to your account

Once you have registered with the Client Portal, you can log in at any time. Click on the instructions How do I log into the Client Portal?

Log out of your account

To log out, click the 'person' icon in the top right hand corner. Click 'Log Out'.

Reset/update your password

If you have forgotten your password, click on the instructions Forgotten your password?

You can update your password when logged into the Client Portal. Click on the instructions Update password.

Update your primary email address

You can update your primary email address when you are logged into the Client Portal. Click on the instructions Update primary email.

Register an organisation account (for activity providers)

Once you have registered as a user, you will be able to register an organisation account. Click on the instructions Register an organisation account.

Register an individual account (for vouchers and referral agents)

Once you have registered as a user, you will be able to register an individual account. Click on the instructions Register an individual account.

Manage your individual details

You can update your user profile after logging into the Client Portal. Click on the instructions Manage your details.

Create/add a new key contact account

If there is no key contact or you do not know the previous key contact account details, follow the instructions below to request a new key contact be added to the organisation account.

1. Complete the Primary/key contact change request form noting the details of the new key contact.
2. Email the completed primary/key contact form to srsgrportal@dtis.qld.gov.au.
3. The new key contact will receive an email notification from the FairPlay vouchers team once their new account is created and linked to the organisation account. The new key contact person will be able to redeem vouchers when the round is open.

An existing key contact is able to add a new user to the organisation and update the user's access to be a new key contact.

1. Click on the instructions Add a new contact to an organisation account.
2. Click on the instructions How to update the new user's access to be a key contact.

Add contacts to your organisation account

You may need to add contacts to your organisation account. To add people to your organisation click on Adding contacts to your business account.

Connecting with the Enquire system

When a program is open, there will be a high demand on the system. If you are unable to connect immediately, try again later.

Further technical support