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Frequently asked questions for parents

Applying for a voucher

If my child is eligible, am I guaranteed to receive a voucher? And how many can I apply for?

No. The vouchers will be distributed in two rounds each year in January and July. Please note that the budget for the program has increased to $7 million per year which means that there are more vouchers available each round than previously. Once the allocation for each round is exhausted, the program will close and no further vouchers will be offered for that round.

The program ensures that each child is only able to receive one voucher per calendar year. A child is not able to sign up for two vouchers per year (for example, a summer sport and a winter sport). Eligible children and young people who received a voucher in January 2018 are eligible to apply for a voucher in January 2019.

How will I receive my voucher?

Once you have completed the application process, and if you are successful, a voucher will appear in a PDF format on the final screen of the application. A copy will also be emailed to your registered email address which you can print at a later time (check your junk mail).

You can access and print your voucher at any time by logging in to QGrants, clicking on the ‘applications’ tab, finding ‘eligible’ applications and clicking ‘view’ in hand side. You can then right click on the PDF and select ‘print’.

You will need to print out the voucher to present to the registered sport or recreation club the child/young person intends to join (unless the club you are joining is happy to accept the emailed voucher as a PDF).

What if the club sign-on day is prior to the vouchers being released?

Speak with your club as they may be able to defer the payment of membership/participation fees until after the vouchers are released for parents, guardians or carers wishing to use a voucher.

How do I change my QGrants login to a different email address?

  1. Log into your QGrants account with your current email and password.
  2. Click on the ‘Accounts’ tab.
  3. Click on the ‘Change login ID and Email’ button.
  4. Enter and confirm the new email and ‘Submit’. An activation code will be sent to the email address entered. The activation code will only be valid for 15 minutes.
  5. Note: enter the activation code in QGrants and click ‘Activate’.
  6. Make a record of your account login details so you can easily access your account at any time.

Where can I apply for a voucher if I don’t have access to a computer?

Families who do not have access to a computer can visit their local public library to create an online account and/or complete an online application for a voucher. To find a public library visit the State Library of Queensland.

What if I can't remember my QGrants password or my account is locked?

To update your password please visit the login page and select the “Forgot your password or locked your account?” link and input your email address.

A password reset link will be sent to your email address. You must click on this link to reset your password.  If you do not receive the email link, please check your junk email.

The password reset link will only be valid for 24 hours. If you are not able to complete this within the time period, you can repeat the process above.

I am having trouble applying. What do I do?

Refer to technical issues and solutions. If you still require assistance, email getstarted@npsr.qld.gov.au providing the details of the issue and screen shots where possible.

I lost my voucher. How do I get another one?

A copy of your voucher is saved in your QGrants account. Log in to your account and click on 'Applications' and ‘View’ (to the right of the application). You will be able download the voucher pdf file and reprint the voucher to present it to your club. A copy of the voucher was also emailed to the email account you registered with.

I don't have an email address. Can I use the club's email address?

No. To apply for a voucher, you are required to provide personal information about yourself and the child, which for your own protection, should remain confidential.

You are able to create your own email address at no cost through providers such as Hotmail, Gmail or Yahoo for example, and the password you have for this email account allows only you access to this information.

My child doesn't turn five until after the vouchers are released. Can I apply before his/her birthday so he/she doesn't miss out?

No. To be eligible the child/young person must satisfy the eligibility criteria at the time of application.

If my child is 18 years old, are they still eligible for a voucher?

If your child is 18 at the time of applying for the voucher, then they are not eligible. They must be from the age of five and under the age of 18.

Is the child and their family's privacy maintained? Will the reason for my child getting the voucher be disclosed to the club?

The details of applicants will only be accessed by authorised Queensland Government employees. The club will not know if a child received a voucher because they hold a Health Care or Pensioner Concession Card or because the child was referred by a referral agent.

My child would like to participate in an additional sport. Can we receive funding again?

Each child is only able to receive one voucher per calendar year. Your child is not able to sign up for two vouchers per year (for example, a summer sport and a winter sport).

Your child will be eligible to apply again for a voucher in the following calendar year. If your child received a voucher in January 2018, they will not be eligible for another voucher until January 2019.

New referral agent process

What if I don't have a Centrelink Health Care Card or Pensioner Concession Card? Can I still apply for a voucher?

The Get Started Vouchers program is targeted at children and young people who can least afford  to join a sport or recreation club. Children and young people who do not have or whose parent, carer or guardian does not have a Centrelink Health Care Card or Pensioner Concession Card may be eligible for the program if they are referred by a registered Referral Agent.

Can I use my referral agent statement from a previous round? How does the new referral agent process work?

The referral process, changed in January 2017 and as a result, referral agent statements from rounds prior to Round 9 will not be accepted at application. Referral agents must now register for the program. Vouchers applied for through the referral process are allocated on a priority response/confirmation basis so referral agents are encouraged to register before the round opens. This will allow sufficient time for applications to be made and for vouchers to be used prior to their expiry date. More information can be found on the department’s referral agent’s page.

What costs does the voucher cover?

What membership and/or participation fees are covered?

The vouchers are to be put towards membership and/or participation costs. Sport and recreation clubs refer to these fees using various terms. It does not include individual items (such as jerseys, boots, etc.) that would usually be paid for by the individual as part of participating in the activity.

The membership and/or participation fees are less than $150. Can I use the difference to cover the costs of uniforms, boots etc.?

No. The voucher can only be used towards membership and/or participation fees.

The membership and/or participation fees are more than $150. Can I apply for a second voucher to cover this?

No. If the membership and/or participation fees are more than $150 you will have to cover the difference.

The $150 voucher will cover the cost of membership for more than one child. Can I use one voucher for two or more children (or for family membership)?

No. Each child or young person must have their own voucher displaying his/her name.

The vouchers hold no monetary value until they are redeemed by the registered club for the cost of a single membership. The club can only claim up to the value of $150 per membership. Where the cost of membership and/or participation fees are less than $150, the registered club cannot claim the full $150.

I have more than one child. Can I apply for a voucher for each child?

Yes. Each child or young person must have their own voucher to present at registration. Each child or young person must meet the eligibility criteria of the program and vouchers are subject to availability.

There is a maximum of one voucher per (eligible) child per calendar year.

Where can vouchers be used?

Can I sign my child up with any sport or recreation club?

No. A club must be registered for Get Started Vouchers to accept the voucher. Registered clubs in your area are listed in the club locator on the department’s website.

Once you confirm the club the child/young person is interested in is registered for Get Started Vouchers, contact the club to make sure the activities your child would like to participate in are available. It’s also a good idea to ask about additional costs that are not covered by the voucher, what equipment is required for the activity, and playing and training details.

You will need to comply with all other registration and/or membership requirements for the club. Even though a club is registered for Get Started Vouchers, it is at the club’s discretion whether to accept registration of an eligible child/young person. If the club’s junior membership is at capacity or it is not able to field a team due to insufficient numbers, the club has the discretion to not accept the vouchers.

What if the sport or recreation club that my child wants to join is not registered for the program?

Parents, guardians and carers can ask the club if it would consider registering for Get Started Vouchers. Clubs can access a copy of the Get Started Vouchers fact sheet for clubs (PDF, 411KB).

Why aren’t all dance clubs eligible?

The criteria (PDF, 411KB) for organisations registering for Get Started Vouchers has not changed. All organisations must apply for registration and meet certain criteria to be a Get Started Vouchers club.

Dancesport is an eligible activity provided the organisation is affiliated with Dancesport Australia and the activity is provided by accredited Dancesport instructors.

Under a special Women and Girls initiative, organisations that are currently registered as a Get Started Vouchers club, can offer dance as an additional activity.

Are vouchers valid for learn-to-swim lessons?

Vouchers can be used for stroke correction or squad sessions that are part of swimming training and could lead to competitive swimming. The structure of these programs differ to a learn-to-swim operation.  Swimming club activities, which include swimming development programs, also have regular training, events, and are usually not-for-profit clubs that are members of Swimming Queensland.

These are different services to the learn-to-swim programs, which teach water familiarisation, personal safety and survival lessons.  Vouchers are not valid for learn-to-swim lessons. Vouchers are valid if joining a registered Get Started Vouchers swimming club as a member/active participant.

My child is already a member of a club. Can I still apply for a voucher?

Yes, you can still apply for a voucher as long as the child/young person meets the eligibility criteria and providing the voucher allocation for the round is not exhausted.

There are only a limited number of vouchers for each round. We encourage parents/guardians to apply as soon as possible to the opening of each round to avoid missing out.

I’ve already paid my children’s membership and/or participation fees for this season. Can I use the voucher to reimburse my paid fees?

No. The vouchers can only be presented to a registered club at the time of registration.

The vouchers are not transferrable for cash. The vouchers hold no monetary value until they are redeemed by the club for the cost of membership and/or participation fees.

Can my child join a club now, but pay membership fees later when the vouchers are available?

This is not advised. The number of vouchers available at each release is limited and available on a ‘first come, first served’ basis. If the allocation limit has been met, vouchers will not be released again for approximately six months. Vouchers are valid for approximately three months after the opening date of a round.

My child participates in school sports programs, run by local clubs, and I am required to pay a fee to participate in these school activities. Can I use the voucher to pay for these fees?

If the fees are being paid to the school to support its school sports program and the clubs are assisting to run the activities, the vouchers cannot be used. These fees are not paying for the child’s membership and/or participation fees at a club. Vouchers can only be used for the club’s membership and/or participation fees at clubs registered with the Get Started Vouchers program.

If a registered sport and recreation club is conducting a membership drive at a school as part of a school carnival (for example) and the fees are being paid on the day to a club for membership and/or participation fees, then the voucher can be redeemed on the day. These fees are paying for the child’s membership and/or participation at a registered club outside of a school sports program. Vouchers can be used for this membership.

About Get Started Vouchers clubs

What happens if my child is injured or changes their mind about participating at the chosen Get Started Vouchers club?

The parent will need to discuss membership cancellation with the club directly.

Please note the voucher value is not redeemable for cash or transferable to another child, and cannot be refunded back to the applicant.

What happens if my child is not selected/provided with a place in a team at the chosen Get Started Vouchers club? Can I use the voucher at another club?

If the club is not able to field a team due to insufficient numbers, then the parent/carer/guardian will need to discuss options with the club directly.

If the voucher has not been redeemed by the club, then it should be returned to the parent, guardian or carer so they can present it at another registered club. If the voucher has been redeemed, the parent, guardian or carer should talk to the club about transferring the membership/participation fees to another registered club.

Please note the voucher value is not redeemable for cash or transferable to another child, and cannot be refunded back to the applicant.

Do we need to abide by the club membership conditions, codes of conduct, policies and procedures if we present a Get Started Voucher?

You and your child will need to abide by all club membership, codes of conduct policies and procedures as per any other club member.

The club refused my voucher. What can I do?

A club cannot accept vouchers if it is not registered for Get Started Vouchers. Registration with Get Started Vouchers is at the discretion of each club. Refer to the club locator to check if the club is registered for the program.

If the club’s junior membership is at capacity or it is not able to field a team due to insufficient numbers, the club has the discretion to not accept the vouchers. Refer to the club locator to find other clubs in the area.

If you require further assistance, send an email to getstarted@npsr.qld.gov.au providing details of the issue.