Terms and Conditions for Sport or Recreation Clubs Registered for Get Started Vouchers

  1. Definitions
  2. Application
  3. Eligibility criteria
  4. Obligations
  5. Verification
  6. Redemption process
  7. Repayment obligations
  8. Closure, suspension or variation of Get Started Program
  9. Use of information
  10. General

1. Definitions

1.1 The following definitions apply to these Terms and Conditions:

a. Department means the Department of National Parks, Sport and Racing.

b. Eligible Child means a child eligible to receive a voucher under the Get Started Vouchers program.

c. Eligibility Criteria means the eligibility criteria that the sport or recreation club must comply with as outlined in clause 3.1.

d. Registered Sport or Recreation Club means a sport or recreation club that has been approved and is currently listed as a registered club for the Get Started Vouchers program.

e. Voucher means a voucher issued under the Get Started Vouchers program for a value of up to $150, for membership and/or participation fees which can be redeemed at a Registered Sport or Recreation Club.

2. Application

2.1 These Terms and Conditions apply to the acceptance and redemption of a Voucher under the Get Started Vouchers program.

3. Eligibility criteria

3.1 To be eligible to register under the Get Started Vouchers program, an organisation must:

a. be affiliated with one of the State/National Level Sport Organisations listed for the Get Started Vouchers program and be either an incorporated not-for-profit Queensland sport or recreation organisation, or a P & C Association established under the Education (General Provisions) Act 2006,or a Queensland sport and recreation business (excluding unincorporated not-for-profit Queensland sport or recreation clubs); or

b. if not affiliated with a State/National Level Sport Organisations, be an incorporated not-for-profit Queensland sport or recreation organisation (with a primary objective of sport or recreation) and meet the following criteria: provide individual/team insurance for participants; undertake child protection checks as required by the Public Safety Business Agency; and ensure that coaches, referees, first aid officers and other relevant staff and volunteers are accredited.

3.2. Should a club’s situation change so that the club no longer meets the Eligibility Criteria, or there are serious misconduct allegations against the club, an authorised representative of the club must notify the Department immediately.

4. Obligations

4.1 As a Registered Sport or Recreation Club you agree:

a. that you meet the Eligibility Criteria for registration;

b. to comply with these Terms and Conditions;

c. that your club will only accept one Voucher per Eligible Child (named on the Voucher) per calendar year;

d. that all Vouchers must be redeemed by the club redemption expiry date as specified on the Voucher. The Department will not accept redemption of Vouchers presented after this date;

e. to only accept a Voucher or a transfer of a redeemed Voucher amount, to pay costs towards membership and/or participation fees. Vouchers or redeemed Voucher amounts must not be used for the costs of any other individual or associated items not covered by the membership and/or participation fees, including but not limited to jerseys, boots, playing equipment and travelling costs;

f. that Vouchers can only be redeemed for membership and/or participation fees up to a maximum of $150, based on the usual membership and/or participation fees charged by the club;

g. that Vouchers must be presented to and accepted by the club at the time of sign on;

h. once a Voucher has been collected and redeemed by the club, the parent, guardian, carer or Eligible Child is not entitled to a refund of the membership and/or participation fee equivalent to the Voucher amount, if the Eligible Child does not participate in the sport or recreation activity, or decides to change club; and to confirm with the parent, guardian or carer prior to redeeming the Voucher online:

i. the membership rules;

j. participation opportunities available to the child or young person at the club;

k. membership and participation fee inclusions and exclusions;

l. attendance requirements; and

m. additional costs and/or requirements with participating in the sport or recreation activity.

4.2 As a Registered Sport or Recreation Club you acknowledge that:

a. if the membership and/or participation fees are more than $150, you will be required to seek the difference from the parent/guardian/or carer; 

b. if the membership and/or participation fees are less than $150, the balance is not redeemable in cash or to be used towards other fees; and

c. the Voucher is not transferable and can only be used for membership and/or participation fees for the Eligible child named on the Voucher.

4.3 Where your club redeems a Voucher, and then the Eligible Child requests a transfer to another Registered Sport or Recreation Club (the Incoming Club), and your club agrees to the transfer, the Incoming Club agrees to be bound by the terms and conditions in clause 4.1 in relation to the transferred amount as if this amount was a Voucher that had been redeemed by the Incoming Club.

4.4 Where there is a transfer of a redeemed Voucher amount between Registered Sport or Recreation Clubs under clause 4.3 above, and there is a difference in the amount of membership and/or participation fees, then:

a. where the Incoming Club’s membership and/or participation fees are less than the redeemed amount being transferred, the Incoming Club must only receive a transfer of the equivalent amount, and the excess amount will either be retained by the club or returned to the Department, at the Department’s discretion; or

b. where the Incoming Club’s membership and/or participation fees are more than the redeemed amount being transferred, the Incoming Club must seek the additional fees direct from the parent, guardian or carer. The Department is not obliged to pay additional amounts, even if the amount of the Voucher issued was less than $150.

5. Verification

5.1 The Department reserves the right, at its discretion, to verify any information provided as part of the redemption process for the Voucher. Verification may include, without limitation, any or all of the following:

a. requesting the provision of additional information; and

b. making enquiries with the parent, guardian or carer of the Eligible child.

5.2 You must retain copies of all documents associated with receiving and redeeming a Voucher under the Get Started Vouchers program for 24 months after receiving the Voucher, to allow for post-redemption verification if required.

5.3 Notwithstanding any other provision of these Terms and Conditions, the Department reserves the right to require additional information or clarification from you or anyone else before proceeding to make a decision about whether to accept redemption of a Voucher.

6. Redemption process

6.1 You can only claim valid Vouchers online or as advised by the Department.

6.2 As a Registered Sport or Recreation Club you agree:

a. that the nominated banking details provided must be in the name of or under the control of the club;

b. that the representative claiming funds on behalf of the club must be a duly authorised delegate of the club;

c. to maintain the club’s registration and banking details in the club’s online account for the Get Started Vouchers program to ensure prompt payment of funds;

d. to redeem Vouchers prior to the club redemption expiry date identified on each Voucher;

e. to only claim a Voucher once and provide all information requested during the redemption process; and

f. to contact the Department if any difficulties are experienced in redeeming a Voucher or non-payment of funds.

6.3 Funds should be transferred into the club’s nominated bank account within 3-10 business days from the day of successfully completing the Voucher redemption process, depending on the club’s financial institution and providing the correct information has been supplied by the club. The Department is not responsible or liable to the club where funds are not received into the club’s nominated bank account within 10 business days.

6.4 The Department is under no obligation to re-transfer funds where the club has not provided up to date or accurate bank account details, and the transferred funds were not received by the club.

7. Repayment obligations

7.1 The Department may require you to repay the Voucher amount redeemed, in the event that:

a. any information provided by you as part of registering as a club with the Get Started Vouchers program or accepting and redeeming a Voucher, is untrue, false or misleading;

b. the Eligibility Criteria in clause 3 were not complied with; or

c. you have not complied with your obligations contained in clause 4.

7.2 The Department may, in its absolute discretion, decide that due to the existence of exceptional circumstances an amount repayable under clause 7.2 of these Terms and Conditions is not repayable. In making such a decision, the Department may require you to provide satisfactory evidence about the existence of exceptional circumstances.

8. Closure, suspension or variation of Get Started Vouchers Program

8.1 The Department reserves the right, at any time, to:

a. vary these Terms and Conditions, including the maximum Voucher amount, the number of Vouchers available, the Eligibility Criteria, process for redeeming the Vouchers and Get Started Vouchers program requirements;

b. suspend the operation of, or close, the Get Started Vouchers program;

c. alter or change the number of rounds per year or the opening and closing date for each round; or

d. reduce or extend the period of the Get Started Vouchers program.

8.2 The impact on outstanding applications for Vouchers, and Vouchers not yet redeemed, will be considered before any such action is taken.  Any changes to these Terms and Conditions or action taken to suspend or revoke the Get Started Vouchers program will be notified on the Queensland Government website at

9. Use of information

9.1 Information supplied as part of the Registered Sport or Recreation Club’s participation in the Get Started Vouchers program (including any feedback or survey results provided) will be kept confidential by the Queensland Government and will not be disclosed, other than:

a. to provide to any government agency in conjunction with your participation in the Get Started Vouchers program;

b. to the extent required by law;

c. to such of its officers or employees as it considers reasonably necessary or appropriate in connection with registering the club, redeeming the Voucher, the administration of the Get Started Vouchers program;

d. to its professional advisers on a confidential basis;

e. to its auditor for the purpose of any audit of the Department's financial records;

f. to the Department's responsible Minister or to the Parliament of Queensland (as the case may be);

g. to its contractor engaged for the purpose of evaluation of the Get Started Vouchers program; or

h. with your consent.

9.2 The Department is collecting the information during the registration process to assess applications for registration under Get Started Vouchers. This information will only be accessed by authorised employees or contractors of the Department. The Department will disclose relevant details of approved applicants (such as organisation name, address, telephone number, email and sport/recreation activity) on the department’s website. Your information may be used by the Department or its contractors to contact you for the purposes of gathering feedback or participating in a survey on the Get Started Vouchers program. Information on the number of vouchers received by your organisation may also be provided to members of parliament, and relevant sport and recreation organisations. Your information will not be disclosed to any other parties unless authorised or required by law, subject to the above. If you have any further questions regarding privacy, please contact the Department’s Privacy Contact Officer at

10. General

10.1 The Department is in not liable for any injuries that may be sustained by any child while participating in the sport or recreation activity or the clubs participation in the Get Started Vouchers program. The Department expressly disclaims all liability, to the extent permitted by law, for any loss, damage or other consequence whatsoever whether direct or indirect, which may arise from the club’s participation in the Get Started Vouchers program.

10.2 You must not assign or subcontract your rights and obligations under the Terms and Conditions or in relation to a Voucher, without the Department’s written consent.

10.3 No rights under these Terms and Conditions will be waived except by notice in writing signed by each party.

10.4 The Get Started Vouchers program and all related documents are governed by the laws of the State of Queensland.

10.5 Where the Department has issued a notice to a physical or electronic address provided by you as the club’s contact details when registered under the Get Started Vouchers program, the notification will be deemed to have been received by you:

a. immediately, where delivered by hand;

b. immediately upon receipt of electronic transmission confirmation; or

c. business days from date of posting.

10.6 Information collected by the Department and the Queensland Government as part of the Get Started Vouchers program is subject to the Right to Information Act 2009 (Qld) and other relevant laws.