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The Queensland Government is now in caretaker mode until after the state election. Minimal updates will be made to this site until after the election results are declared.

Product safety standards and recalled products

The law sets mandatory standards for safety and information of some products. The standards:

  • give customers important information
  • stop unsafe products being sold.

Safety standards

All products must be safe for their intended purpose. Some high-risk products cannot be sold unless they meet certain standards. It is illegal for you to sel any product that doesn't meet a safety standard.

Mandatory standards are about:

  • how the product is made or processed
  • what it contains
  • how it works
  • what warnings or instructions must come with it.

The standards make sure products:

  • are safe for their intended use
  • help prevent injuries from unsafe goods.

Information standards

Consumers need clear and visible information to make an informed choice about what they buy. This information is usually via a label or warning.

List of standards

You can visit Product Safety Australia for all safety and information standards.

You can get a copy of the standards from Standards Australia.

Consumer product safety guide

We have published a series of guides to help businesses understand key parts of the Australian Consumer Law (ACL).

The ACL consumer product safety guide gives you more details about product safety laws and how to comply with them. You can access your free copy by following the links below.

Download the guide (PDF, 469KB)

Order a hard copy

Complain or report

Please click on the links below for other types of query or complaint:

Complain about a business

Report an unsafe product

Report a scam

Are you a parent with small children? Do you sell products as your business? Just want to know the safest way to use the products you've bought?

Product safety is a serious issue. It affects everyone in the community.

The Safetyzone newsletter can give you up-to-date and relevant tips about:

  • safety standards
  • industry guidelines
  • current safety alerts
  • product bans and recalls.

Last updated
13 December 2016
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