Skip links and keyboard navigation

Our role in product safety

Under the Australian Consumer Law (ACL) and Fair Trading Act 1989, the Office of Fair Trading promotes the safe use of consumer products and ensures certain goods and services supplied in Queensland meet mandatory safety standards.

Ensuring the safety of goods and services is a significant activity that often requires specialised skills and experience, so the responsibilities are shared between different regulators. The arrangements between regulators vary from state to state.

We do not generally have responsibility for goods and services that are not for personal, domestic or household use or are regulated by specialist regulators such as:

  • electrical products
  • building products
  • motor vehicles
  • food
  • medicine.

If you have a concern about the safety of products in these other areas, you should contact the specialist regulator for advice.

Training and workplace matters

Workplace Health and Safety Queensland can help you with workplace health and safety issues, as well as issues related to:

  • amusement rides
  • industrial equipment
  • construction equipment.

Department of Education and Training monitors training providers and takes complaints on:

  • training and assessment products
  • training outcomes
  • services provided by training organisations.

Transport and vehicle matters

Department of Transport and Main Roads deals with matters relating to:

  • motor vehicles
  • trailers
  • transporting dangerous goods.

Department of Infrastructure and Regional Development deals with:

  • product recalls on motor vehicles
  • importing vehicles
  • vehicle design rules.

National Heavy Vehicles Register is concerned with safety matters for heavy vehicles (over 4.5t).

Airline Consumer Advocate is an independent service that hears complaints about air travel services from the major domestic airlines.

Health and medical matters

Queensland Health can assist with matters about:

  • food
  • medicines
  • drinking water
  • pesticides
  • poisons
  • chemicals.

Therapeutic Goods Administration regulates and gives information on:

  • medicines
  • medical devices
  • therapeutic goods.

Poisons Information Centre can give you general information and advice on poisons.

Veterinary Surgeons Board is an information service to consumers and veterinarians on the conduct of veterinary science within Queensland.

Safe Food Queensland regulates the primary production and processing of meat, eggs, dairy and seafood in Queensland. It also ensures Queensland's food production systems meet national food safety standards.

Office of the Health Ombudsman hears complaints about public or private healthcare, including alternative treatment providers.

Public health and amenity matters

You can contact your local council for matters about:

  • public health
  • public safety
  • amenity for short-term rental accommodation, including:
    • motels
    • hotels
    • bed and breakfasts
    • backpacker hostels
  • food safety and hygiene practices at food businesses.

Industry and construction matters

Electrical Safety Office enforces standards to ensure the safety of electrical products.

Queensland Building and Construction Commission regulates and provides information and advice about:

  • building and building products
  • pool safety, fences and safety barriers.

Queensland Mines and Energy provides information on explosives, fireworks, gas and petroleum products.

Contact us

If you’re not sure who the required safety regulator is, you can contact us and we will direct you appropriately.

We promote the safe use of consumer products and ensure certain goods and services supplied in Queensland meet prescribed safety standards.

Our role in product safety is to:

  • make sure consumer products are as safe as is reasonably possible
  • tell consumers about using products safely
  • tell businesses about selling safe products.

We want to reduce the number of product-related injuries to Queenslanders.

We do this by:

  • checking and enforcing compulsory safety standards for consumer products
  • recommending unsafe products are banned or recalled
  • telling industry about selling safe products
  • giving safety information to consumers
  • looking into any public complaints about unsafe goods.

This video from our ACL film explains product safety.

Consumer product safety guide

We have published a series of guides to help businesses understand key parts of the Australian Consumer Law (ACL).

The ACL consumer product safety guide gives you more details about product safety laws and how to comply with them. You can access your free copy by following the links below.

Download the guide (PDF, 469KB)

Order a hard copy

Complain or report

Please click on the links below for other types of query or complaint:

Complain about a business

Report an unsafe product

Report a scam

Are you a parent with small children? Do you sell products as your business? Just want to know the safest way to use the products you've bought?

Product safety is a serious issue. It affects everyone in the community.

The Safetyzone newsletter can give you up-to-date and relevant tips about:

  • safety standards
  • industry guidelines
  • current safety alerts
  • product bans and recalls.

Last updated
21 December 2016
  1. Is your feedback about:
  2. (If you chose ‘website’ above)

    Page feedback

    1. How satisfied are you with your experience today? *
  3. (If you chose ‘service’ above)

    Feedback on government services, departments and staff

    Please use our complaints and compliments form.