Make a consumer complaint
The Office of Fair Trading (OFT) can help consumers resolve some disputes with the industries we regulate and about products and services that don’t meet:
- consumer guarantees under Australian Consumer Law
- a consumer warranty a business offered.
Before you lodge a formal complaint, have you discussed your issue with the business? If not, learn how to talk to the business.
If you want to continue with a formal complaint, complete this form to find out who you can make a complaint to.
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Been referred to us by another agency?
If you’ve already made a complaint to another consumer agency that’s referred you back to us, you can:
- lodge a complaint online
- or
- download and complete the paper complaint form and post it to us.
What if we can't help?
We can’t help with all types of consumer complaints. For example, we don't handle complaints about private sales, except some private vehicle purchases.
Where possible, we'll refer you to another organisation that can. You can also access our list of other consumer regulators.
More information
- Find out how we handle complaints.
- Watch the resolving disputes and consumer complaints video for tips on using your consumer rights.