Find out about the consumer guarantees that apply whenever you buy goods in Queensland, and how they protect you.
Find out about the 3 consumer guarantees that apply whenever you buy services in Queensland, and how they protect you.
If you buy faulty goods or services, you can get a remedy from the business that sold them to you. Find out what remedies apply and when.
Learn about the different kinds of warranties you have as a consumer, including consumer guarantees and manufacturer’s warranty.
If a product or service you buy doesn’t meet a consumer guarantee, you can ask for a refund or other remedy—but they are not always an automatic right
‘No refund’ signs are illegal. Learn more about the circumstances when you are entitled to a refund.
Your usual rights don’t always apply when you buy from a private seller or at auction. Think carefully before you buy anything in this way.