You have rights in door-to-door sales. Find out the rules that apply to these types of businesses and how to avoid being scammed by itinerant traders.
You have rights in telemarketing sales. Find out the rules that apply to these types of businesses and what you can do if they contact you.
A lay by can be a convenient option. Find out what rights and responsibilities you have if you enter into a lay-by agreement with a business.
Businesses shouldn’t display more than 1 price for any item. Find out what happens to multiple-priced items and how a store can correct a price.
Businesses must be upfront about the full cost of buying their goods or services. Find out how they must set out any partial or component costs.
You don’t have to pay for goods and services that you didn’t buy or order. Find out the laws about unsolicited goods or services.
Always get proof of transaction for anything you buy from a business. Find out what types are available, what they should say and when to get them.
Don’t forget to collect goods you leave with a business. Find out how long they must hold onto your goods, and what they can do after this time.
Please use our complaints and compliments form.
© The State of Queensland 1995–2019