Buying gift cards
Using a gift card
Answer these questions when you buy or use gift cards or gift vouchers.
When will the card expire?
- you have time to redeem the gift card inside the expiry date
- the expiry date is prominent on the card, so that you (or your recipient) don’t forget it.
Does it have any spending limits?
- the store imposes a minimum amount that you need to spend in each transaction
- you need to spend the full amount in one transaction.
How will the store give change?
- give you a new card for the remaining amount
- re-encode the card to only be worth the remaining amount
- give you cash change (if they do, it will usually only be a few dollars or a small percentage of the original card value)
- not give change at all.
Are stores excluded from shopping centre cards?
- which stores you or your recipient usually shop at
- whether those stores set out their exclusion on a card, receipt or notice.
Will they replace lost or stolen cards and vouchers?
- check if they maintain a register of cards
- keep your receipt
- note any identifying number or code shown on the gift card
- contact the store about lost cards as soon as possible.
Can you check how much is left on a gift card?
This could be by:
- asking in-store
- checking online.
What are the terms and conditions?
Make sure you:
- get a written copy from the retailer
- pass this document on to the gift card recipient.
When a card isn’t honoured
A store may not honour your gift card if they:
- change to new owners
- go into administration, receivership or liquidation.
The best way to avoid this is to use a gift card early.