Media statements

Court outcome: Rahul Nagpal and Nagpal Transport Pty Ltd
Friday 24 Feb 2023

The OFT has taken a Brisbane based removalist company to court for deceptive practices.

Court outcome: Bespoke Building Concepts Pty Ltd
Friday 17 Feb 2023

Bespoke Building Concepts Pty Ltd and its sole director John Clayton Fell were charged after an investigation by the Office of Fair Trading (OFT)

Get your thinking caps on, the 2023 Buy Smart competition is open
Thursday 16 Feb 2023 — Ministerial statement

Do you know your consumer rights? Know how to spot a scam? Or do you have some handy budgeting tips? The Office of Fair Trading is calling on Queensland schools and students to get creative and share their knowledge by entering this year’s Buy Smart competition.

Reforms make it easier to redevelop ageing units in Queensland
Thursday 16 Feb 2023 — Ministerial statement

Following the October 2022 Housing Summit, the Palaszczuk Government has announced reforms to body corporate legislation to make it easier to sell and redevelop ageing or rundown community titles schemes in Queensland.

Don’t be a scam crossed lover this Valentine’s Day
Tuesday 14 Feb 2023 — Ministerial statement

Queenslanders looking for love this Valentine’s Day are being warned to be on alert for scammers vying to steal your money – not your heart. Last year, Queenslande

Over $11 million back in the hands of Queensland consumers
Monday 6 Feb 2023 — Ministerial statement

Following a spike in consumer complaints since the pandemic, the Office of Fair Trading (OFT) has announced it has successfully clawed back more than $11.2 million for Queensland consumers in 2022.

Court outcome: Red Earth Valley Canvas and Trim
Friday 3 Feb 2023

The Office of Fair Trading (OFT) is warning consumers to do their research before dealing with businesses advertising through social media or marketplaces.

Media alert: Bitumen bandits – Tamborine Mountain
Thursday 2 Feb 2023

The Office of Fair Trading is warning consumers of reports of an itinerant trader operating in the Tamborine Mountain area, offering bitumen laying services at an allegedly reduced cost.

Media alert: Bitumen bandits – Geebung
Wednesday 1 Feb 2023

The Office of Fair Trading is warning consumers of reports of an itinerant trader operating in the Geebung area of Brisbane, offering bitumen laying services at an allegedly reduced cost.

Queenslanders warned not to buy tickets from Dinosaur Festival
Wednesday 18 Jan 2023 — Ministerial statement

Queenslanders are being warned not to do business with Festival Ignite Pty Ltd, trading as Dinosaur Festival Australia (DFA).

Hot consumer safety tips for summer
Tuesday 20 Dec 2022 — Ministerial statement

As the weather heats up, many families are looking forward to spending more time outdoors and around water. The Office of Fair Trading has released their tips to keep children safe during summer.

We’re making a list and checking it twice for unsafe toys this Christmas
Friday 16 Dec 2022 — Ministerial statement

The Office of Fair Trading (OFT) has been inspecting toys to find out which ones are naughty or nice as part of their annual Operation Safe Christmas to identify unsafe toys for sale.

No hummer time for Party Bus after it puts the brakes on
Monday 12 Dec 2022

A Gold Coast party bus operator has been ordered to pay thousands of dollars in fines and compensation after being found guilty in the Southport Magistrates Court of two breaches of the Australian Consumer Law (12 December 2022).

Fair Trading fences off dishonest tradies
Monday 12 Dec 2022

A Gold Coast fencer and concreter has been convicted and fined $20,000 in the Southport Magistrates Court (12 December 2022) for failing to provide fencing services at a Southport apartment complex.

Dodgy traders put on notice by Office of Fair Trading
Wednesday 23 Nov 2022

Fair Trading took another trader to court this week as it warns businesses with unscrupulous practices to watch out.

Buyers beware when bagging an online bargain this sales season
Tuesday 22 Nov 2022 — Ministerial statement

Consumers are prepping for major upcoming Christmas and new year sales events – but Queenslanders should stay informed about their rights and know who they are dealing with when shopping online.

Trader jumps the fence on consumer rights
Wednesday 16 Nov 2022

A Gold Coast fencer has been ordered to pay $23,534 in fines and compensation in the Southport Magistrates Court (14 November 2022) after charges were laid by the Office of Fair Trading (OFT).

OFT on deck after trader swims off with deposit
Monday 14 Nov 2022

A Gold Coast trader has been fined $5000 and ordered to pay $3000 in compensation after being taken to court by the Office of Fair Trading (OFT) for accepting payment but failing to carry out the work.

Fair Trading rains on Tropicover over umbrella drought
Monday 14 Nov 2022

A Gold Coast retailer has been ordered to pay $10,500 after charges were laid by the Office of Fair Trading (OFT) for failing to provide umbrella canopies ordered by consumers.

New laws to benefit unit owners in Queensland
Wednesday 9 Nov 2022 — Ministerial statement

Reforms to Queensland’s body corporate laws have been passed in the Queensland Parliament today.

Do you know how to spot a scam?
Tuesday 8 Nov 2022 — Ministerial statement

Queenslanders are being ripped off by fake charities, sparking a fresh warning during Scams Awareness Week (7-11 November 2022).

Winners announced for the 2022 Buy Smart awards
Friday 4 Nov 2022 — Ministerial statement

Students from across Queensland have been rewarded for their outstanding entries in this year’s Office of Fair Trading Buy Smart competition, winning a share of $15,000 prize money.

Welder fabricator sparks an investigation by OFT
Wednesday 2 Nov 2022

A Logan welder and fabricator has been ordered to pay $43,952 in fines and compensation by the Richlands Magistrates Court (1 November 2022) for accepting payment and failing to supply goods and services.

Security installer leaves consumers unguarded
Wednesday 26 Oct 2022

An Ipswich security adviser and equipment installer has been fined after being taken to court by the Office of Fair Trading (OFT) for accepting deposits for the supply and installation of security equipment but failing to do so.

Former motorhome dealer jailed for fraud
Monday 17 Oct 2022

A former Brisbane-based motorhome dealer has appeared in court charged with fraud following a major investigation by the Office of Fair Trading into his business activities.

Thousands in fines for dodgy concreter
Friday 14 Oct 2022

A Brisbane concreter has been ordered to pay $9,000 in fines and compensation in the Southport Magistrates Court (14 October 2022) after being charged by the Office of Fair Trading (OFT) for failing to provide concreting services to a consumer.

Hocus pocus, safety focus – top tips for a safe Halloween
Thursday 13 Oct 2022 — Ministerial statement

Putting a Spotlight on Scams for Seniors Month
Tuesday 11 Oct 2022 — Ministerial statement

Fair Trading pedals bike supplier to court
Friday 16 Sep 2022

A Brisbane bicycle retailer has been taken to court by the Office of Fair Trading (OFT) for failing to supply goods within a reasonable time under the Australian Consumer Law (ACL).

Keep safe and enjoy the Queensland lifestyle
Friday 16 Sep 2022 — Ministerial statement

Queenslanders are being urged to enjoy our great lifestyle and keep safe, as school holidays get underway.

Fair Trading uncovers trader’s non-supply
Monday 12 Sep 2022

A Gold Coast trader has been convicted and ordered to pay $2,900 in fines and compensation after failing to provide boat covers and carpet for a consumer’s boat.

Gold Coast trader fined
Monday 29 Aug 2022

A Gold Coast trader has been fined $15,000 in the Southport Magistrates Court (29 August 2022) after leaving a consumer out of pocket.

Landscaper digs himself a hole after retaining money
Friday 19 Aug 2022

A Logan trader has been convicted and ordered to pay $30,500 in the Hervey Bay Magistrates Court (19 August 2022) after charges were laid by the Office of Fair Trading (OFT).

Trader to pay over $30,000 for failing to supply retaining wall and fence
Friday 19 Aug 2022

A Brisbane trader has been ordered to pay over $30,000 in fines and compensation after being prosecuted by the Office of Fair Trading (OFT) for failing to build a retaining wall and fence at a consumer’s property.

Sweetening the deal leads to fine and disqualification for agent
Thursday 18 Aug 2022

A Sunshine Coast real estate director and his company have been fined $13,000 in the Maroochydore Magistrates Court (18 August 2022) for using trust money to pay business expenses and to buy another business.

Fine is cast for Ipswich businesswoman for failing to provide keepsakes
Thursday 14 Jul 2022

An Ipswich businesswoman has been ordered to pay over $2,800 in fines and compensation after being prosecuted by the Office of Fair Trading (OFT) for failing to provide personalised keepsakes to consumers.

Real estate agent jailed for misusing trust money
Wednesday 6 Jul 2022

A former Rainbow Beach real estate agent has been convicted and imprisoned following an Office of Fair Trading (OFT) investigation into the wrongful use of trust money.

OFT casts light on garden shed non-supply
Thursday 30 Jun 2022

A Gold Coast trader has been fined $1,250 after being prosecuted by the Office of Fair Trading (OFT) after they failed to refund a consumer.

Dishonest ad steers motor dealer to court
Friday 17 Jun 2022

A Brisbane motor dealer has been fined $3,000 in the Brisbane Magistrates Court after being investigated by the Office of Fair Trading (OFT) for advertising a car for sale online with an incorrect odometer reading.

OFT issues public warning against The GrassFather
Friday 17 Jun 2022

The Commissioner for Fair Trading is warning consumers to avoid dealing with Ryan Hewson and his landscaping business The GrassFather Pty Ltd.

Brisbane builder fined $13,000 for abandoning ensuite reno
Friday 17 Jun 2022

A Brisbane builder and his company have been ordered to pay $13,000 in fines in the Brisbane Magistrates Court (17 June 2022) after leaving a consumer with an unfinished ensuite.

Concrete evidence secures conviction against tradie
Thursday 16 Jun 2022

A Brisbane trader has been ordered to pay $6,500 in fines and compensation after being taken to court by the Office of Fair Trading (OFT) for failing to provide concreting services within a reasonable time.

Agent uses rent payments to buy crypto currency
Wednesday 15 Jun 2022

A Nambour real estate agent has been fined $20,000 and given a 10-year licence disqualification after being investigated by the Office of Fair Trading (OFT) for using rent money to buy crypto currency and for other personal expenses.

Concreter finally refunds consumer
Monday 13 Jun 2022

The Office of Fair Trading (OFT) has taken an Ormeau concreter to court after he again failed to provide concreting services.

Beware of the 'winter warmer' risks
Friday 3 Jun 2022 — Ministerial statement

With the winter weather feeling like it has have already arrived, the Office of Fair Trading is urging Queenslanders to stay safe by knowing the risks associated with commonly used heating products.

Gold Coast security providers targeted in inspection swoop
Wednesday 1 Jun 2022 — Ministerial statement

Security providers working in Gold Coast bars, hotels and nightclubs were under scrutiny this past weekend when the Office of Liquor and Gaming (OLGR), the Office of Fair Trading (OFT) and the Queensland Police Service joined forces to conduct a compliance operation in the region.

Investigation steps up after stair install fail
Friday 13 May 2022

A Gold Coast stair supplier has been fined a total of $35,000 and ordered to pay over $9,000 in compensation to a consumer after being taken to court by the Office of Fair Trading (OFT) for taking payment to supply a flight of stairs but failing to deliver.

Fair Trading mows down The GrassFather in court
Friday 13 May 2022

A Gold Coast landscaper has been ordered to pay more than $40,000 in fines and compensation in the Southport Magistrates Court (9 May 2022) following charges laid by the Office of Fair Trading (OFT) for breaching the Australian Consumer Law (ACL).

Sunshine Coast speedo cheat fined $10,000
Friday 13 May 2022

A Sunshine Coast man has been fined $10,000 in the Maroochydore Magistrates Court (9 May 2022) after being investigated by the Office of Fair Trading (OFT) for making false representations about vehicle odometer readings and trading without a motor dealer’s licence.

Make Mother’s Day memorable for all the right reasons
Wednesday 4 May 2022 — Ministerial statement

The Office of Fair Trading (OFT) is reminding consumers of their rights to help them find the best gift for mums this Mother’s Day.

Safety advice for a happy, hoppy Easter
Thursday 14 Apr 2022 — Ministerial statement

Easter is a time Queensland families are hunting around for gifts, but the Office of Fair Trading (OFT) has some important tips to keep in mind when shopping for toys, sleepwear and other Easter goods.

OFT takes photographer to court for snapping funds
Friday 8 Apr 2022

A north Brisbane photographer has been ordered to pay $2,224 in compensation after being prosecuted by the Office of Fair Trading (OFT) for failing to provide consumers with photography products and services.

Gold Coast real estate agent jailed for stealing from clients
Wednesday 30 Mar 2022

A former Broadbeach real estate agent who used his client’s money to fund his gambling habit and his business expenses has been convicted and sentenced to three years imprisonment

Trader doesn’t move heaven and earth for consumer
Tuesday 29 Mar 2022

A Brisbane earth moving company and its sole director have been fined $17,000 and ordered to pay $2,300 in compensation to a consumer after being taken to court by the Office of Fair Trading (OFT) for taking a deposit to carry out work but failing to do so

Court nails carpenter for failing to deck out consumer
Friday 25 Mar 2022

A Lockyer Valley carpenter and his company have been fined after being taken to court by the Office of Fair Trading (OFT) for taking a deposit to carry out work but failing to do so.

Consumers buying vehicles urged to be on alert following floods
Thursday 24 Mar 2022

In the aftermath of recent severe flooding, Queensland consumers are being reminded about their rights as they may encounter issues when buying vehicles that often follow natural disasters.

Gold Coast landscaper found guilty despite court no show
Tuesday 22 Mar 2022

A Park Ridge landscaper has been ordered to pay $9,550 in fines and compensation after charges were laid by the Office of Fair Trading (OFT) for breaching the Australian Consumer Law.

Boat builder at sea with consumer law
Thursday 17 Mar 2022

A Gold Coast boat builder has been convicted and ordered to pay over $23,000 in fines and compensation after failing to provide boat repair and renovation services to a consumer’s boat.

Agent trust money misuse investigation results in second sentence of imprisonment
Wednesday 16 Mar 2022

An executive director of a former Cairns accommodation provider received a sentence of imprisonment, suspended for two years, after being taken to court by the Office of Fair Trading (OFT) for the misuse of trust money.

How to save money on groceries
Tuesday 15 Mar 2022

A new consumer campaign has kicked off to encourage Queensland shoppers to read the unit price of groceries and not just rely on the display price in order to make savings on their trips to the supermarket.

Gold Coast trader throws shade over consumer rights
Friday 11 Mar 2022

A Coomera trader who supplied carports and pergolas has been convicted and ordered to pay more than $49,000 in fines and compensation after the Office of Fair Trading (OFT) took him to court for leaving a string of disappointed consumers across Brisbane.

Viking Caravans & Campers ordered to pay more than $460,000
Wednesday 23 Feb 2022

A Gold Coast caravan company who left a string of consumers thousands of dollars out of pocket was ordered to pay more than $460,000 in fines and compensation by the Southport Magistrates Court (9 February 2022), following a successful investigation by the Office of Fair Trading (OFT).

Door shuts on Rainbow Blinds and Shutters
Monday 21 Feb 2022

The sole director of Rainbow Blinds and Shutters Pty Ltd has been taken to court by the Office of Fair Trading (OFT) for breaching consumer laws in dealings with seven customers.

Fair Trading prosecutes Snezanna Mladenis for failing to transport vehicles
Thursday 17 Feb 2022

Robina businesswoman Snezanna Mladenis has been ordered by the court to pay $15,984 in fines and $7,387 in restitution after failing to transport vehicles for consumers.

Agent fined for failing to lodge trust audit report in time
Tuesday 15 Feb 2022

A Cairns real estate agent was fined $6,500 in the Cairns Magistrates Court on 15 February 2022 after failing to meet their trust account obligations with the Office of Fair Trading (OFT).

Don’t let the search for love lead to financial ruin
Monday 14 Feb 2022 — Ministerial statement

This Valentine’s Day Queenslanders looking for love are warned to be wary of online scammers intent on emptying their bank balances and breaking their hearts.

$15,000 for grabs in Buy Smart competition
Thursday 10 Feb 2022 — Ministerial statement

School students across Queensland again have the chance to show their smart shopping skills, and share in $15,000 in cash, with the launch of the Office of Fair Trading’s 2022 Buy Smart Competition.

OFT puts more than $10 million back in Queenslanders' pockets
Thursday 3 Feb 2022

Queensland consumers have benefited from the efforts of the Office of Fair Trading (OFT) to resolve consumer complaints with more than $10.6 million returned to them in 2021.

Odometer misrepresentations drive unlicensed motor dealer to court
Thursday 3 Feb 2022

The Office of Fair Trading (OFT) has taken an Upper Mount Gravatt man to court for unlicensed motor dealing and for misrepresenting the history of a number of vehicles, including the vehicles’ odometer readings, when selling them to unsuspecting consumers.

Don't get stormed by door knockers this storm season
Wednesday 12 Jan 2022 — Ministerial statement

As cyclones, storm surges and flooding affect large parts of Queensland leaving many homes and other buildings damaged consumers are being warned to be wary of dodgy door to door traders offering to do repair work.

Dog breeder to pay consumer after barking up extras
Friday 17 Dec 2021

A South Brisbane dog breeder was ordered to pay over $2,779 in compensation in the Holland Park Magistrates Court (14 December 2021) following an Office of Fair Trading (OFT) investigation.

New funeral regulation means better price transparency
Friday 17 Dec 2021 — Ministerial statement

Planning a funeral for yourself or a loved one is set to become easier for Queenslanders with the Palaszczuk Government introducing stronger consumer protections to ensure better price transparency in the funeral industry.

Law catches up with unlicensed agent
Thursday 16 Dec 2021

A Carseldine resident letting agent has been permanently disqualified from holding a licence or registration certificate under the Property Occupations Act 2014 and fined $3000.

‘Tis the season to check Christmas toys are safe advises Fair Trading
Sunday 12 Dec 2021 — Ministerial statement

As the rush begins for parents and carers to fill their children’s Santa sacks, the Office of Fair Trading (OFT) is urging them to be alert to unsafe toys when shopping for those special gifts this year.

Making a splash about portable pool safety
Friday 3 Dec 2021

Tragically, on average one child dies from portable pool-related drowning each year in Australia and other kids need hospital treatment and may be left with severe brain injuries.

Holidaying in the time of COVID-19
Tuesday 23 Nov 2021

As the summer months approach and with the COVID-19 pandemic still very much on the radar, the Office of Fair Trading (OFT) is urging holiday makers to double check terms and conditions when making holiday bookings.

OFT revs up after investigation into Brisbane Motor Imports
Thursday 18 Nov 2021

The Office of Fair Trading (OFT) has again taken a Slacks Creek man to court after he failed to supply vehicle engines to customers who had paid for the items.

Queenslanders, let’s talk scams!
Monday 8 Nov 2021 — Ministerial statement

Scams are big business. And they’re becoming more sophisticated, more frequent, and more people fall are falling victim to them. By the end of August, Scamwatch had received over 190,000 reports from Australian consumers who had lost over $192 million this year - that is a 95 per cent increase in losses since this time last year.

Queensland competition showcases smart and consumer-savvy kids
Thursday 28 Oct 2021 — Ministerial statement

The winners of the Office of Fair Trading’s (OFT) Buy Smart Competition 2021 have been announced today with students from Years 4 and above claiming a share of $15,000 prize money.

Safety nightmares uncovered this fright night
Friday 22 Oct 2021 — Ministerial statement

Avoid unwanted frights or serious surprises this Halloween by checking that costumes, decorations and novelties are safe and free of nasties.

Parents warned to avoid amber teething necklaces
Wednesday 20 Oct 2021

Parents are being warned to avoid using amber teething necklaces after a serious incident in the US where a child was almost strangled by one of the popular products.

It’s all in the fine print: Refund rights for 2021 Schoolies bookings
Tuesday 19 Oct 2021

While excitement is growing for a traditional school leaver celebration, interstate Year 12 students are being urged to carefully review their accommodation booking terms and conditions (T&Cs).

Revved up safety standards for quad bikes
Friday 15 Oct 2021 — Ministerial statement

New safety standards for the use of quad bikes have come into effect during Safe Work month and the Palaszczuk Government is urging users to keep quad bike safety front of mind.

Bitumen bandits target consumer in Somerset Region
Wednesday 13 Oct 2021

The Office of Fair Trading (OFT) is warning that itinerant bitumen traders offering driveway repairs and bitumen laying services are targeting consumers in the Somerset Region, north west of Brisbane.

Unacceptable of-fence by Gold Coast fencer
Friday 17 Sep 2021

A Highland Park fencer has been ordered to pay $4,000 within 12 months or face 21 days in prison after failing to provide fencing for consumers who had paid for his services.

Real estate agent ordered to pay more than $22,000
Friday 17 Sep 2021 — Ministerial statement

A property management company has been fined $10,000 and ordered to pay compensation of $12,360 to consumers who were out of pocket after being charged for services they didn’t want and which they hadn’t authorised.

Vehicle rego doesn't register for motor dealer
Tuesday 14 Sep 2021

A Southport motor dealer has been ordered to pay over $2,000 for misleading car buyers about stamp duty and vehicle transfer fees.

OFT turns the table on furniture restorer
Tuesday 14 Sep 2021

A Southport businesswoman has been fined and ordered to pay compensation for failing to provide furniture restoration services and not delivering art workshops.

Make ladder safety a priority for DIY dads
Thursday 2 Sep 2021 — Ministerial statement

Show your DIY dad just how much you value him and his safety this Father’s Day and slip a ladder safety sticker into his card on Sunday.

Cracks continue to show for concreter
Thursday 26 Aug 2021

The Office of Fair Trading (OFT) has taken an Ormeau concreter back to court for failing to provide concreting services after accepting payments from multiple consumers.

Dozens of SEQ customers dirty after bond cleaner messes up
Monday 23 Aug 2021

Landlords and tenants have been left fuming and hundreds of dollars out of pocket after a dodgy cleaning business failed to complete bond cleans, carpet cleaning, and pest control on rental properties across South East Queensland.

Slam the door shut on dodgy locksmiths
Friday 20 Aug 2021

Consumers who need to use the services of a locksmith are being urged to check that the person they hire is licensed.

Bitumen bandits roll up to Ipswich
Friday 13 Aug 2021

Bitumen bandits are back, this time in the Ipswich area, offering driveway repairs and bitumen laying services warns the Office of Fair Trading (OFT).

Funeral price transparency under the spotlight
Thursday 12 Aug 2021 — Ministerial statement

Protecting Queenslanders financially when they are organising a funeral is at the forefront of the Palaszczuk Government's new options paper set to protect vulnerable Queensland consumers.

Coles labelling ketches-up with them
Thursday 29 Jul 2021

Coles Supermarkets Ltd has been fined and has removed the home brand tomato sauce from its online store over false labelling.

Talking up credentials lands real estate agent in court
Wednesday 28 Jul 2021

A Browns Plains real estate salesperson has been convicted in Beenleigh Court after an investigation by the Office of Fair Trading (OFT) found he made false and misleading representations about himself.

OFT primed for industry and marketplace regulation
Tuesday 27 Jul 2021

Dodgy backyard motor dealers, funeral pricing and trust account fraud are among the Office of Fair Trading’s (OFT) compliance and enforcement priorities for the next 12 months.

End of the road for Gold Coast odo cheat
Monday 19 Jul 2021

An Arundel motor dealer was ordered to pay $5,000 after pleading guilty to tampering with the odometer reading of a car he sold.

Mystery trip books Top Deck a tour of Australian Consumer Law
Friday 16 Jul 2021 — Ministerial statement

An Office of Fair Trading (OFT) investigation has seen a tour operator enter into an enforceable undertaking for alleged breaches of the Australian Consumer Law (ACL).

Government fines and bans letting agent for ripping off Queenslanders
Friday 16 Jul 2021 — Ministerial statement

A Brisbane letting agent has been fined more than $20,000 and banned from working in the real estate industry for five years after ripping off Queensland clients.

Bitumen bandits back in Rockhampton
Monday 12 Jul 2021

Itinerant bitumen traders offering driveway repairs and bitumen laying services have been back targeting consumers in Rockhampton warns the Office of Fair Trading (OFT).

Bitumen bandits back in Townsville
Sunday 4 Jul 2021

Consumers in Townsville have been warned by the Office of Fair Trading (OFT) to beware of itinerant bitumen traders offering driveway repairs and bitumen laying services.

Court slams brakes on backyard motor dealer
Friday 18 Jun 2021

A backyard motor dealer has been ordered to pay $16,500 in the Beenleigh Magistrates Court on 17 June 2021 after being charged by the Office of Fair Trading.

Retailer back pedals on agreement to supply e-bike
Wednesday 16 Jun 2021

A Broadbeach Waters bicycle retailer has been taken to court by the Office of Fair Trading for failing to supply goods within a reasonable time under the Australian Consumer Law.

Queenslanders lose millions to scammers in 2020
Monday 7 Jun 2021 — Ministerial statement

Queenslanders lost more than $32 million to scammers in 2020, according to the latest Targeting Scams Report from the Australian Competition and Consumer Commission.

Gold Coast agent to pay $1.5 million compensation after misleading consumers
Tuesday 25 May 2021 — Ministerial statement

A Gold Coast company who scammed 18 consumers in a dodgy property scheme was ordered to pay $1.5 million in compensation by the Southport Magistrates Court this month.

OFT turns up the heat on air con non-supplier
Friday 14 May 2021

A Calamvale electrician has been ordered to pay more than $11,000 in fines and compensation following an investigation by the Office of Fair Trading into breaches of the Australian Consumer Law.

Motor dealer still guilty
Thursday 13 May 2021

A Labrador motor dealer who sought a re-hearing after being found guilty and fined in February 2021, has again been found guilty by the court.

Make mum’s day with our consumer tips
Thursday 6 May 2021

The Office of Fair Trading (OFT) is reminding consumers of their rights to help them avoid dilemmas over Mother’s Day presents this year.

No-show Sunshine Coast roofer taken to court
Friday 23 Apr 2021

A Peregian Beach man has been taken to court by the Office of Fair Trading (OFT) for failing to supply goods and services within a reasonable time under the Australian Consumer Law (ACL).

Noosa resident letting agent caught taking almost $300,000 in trust money
Thursday 22 Apr 2021

A former Noosa resident letting agent was sentenced in the Brisbane Magistrates Court on 16 April 2021 after charges were brought by the Office of Fair Trading (OFT) for wrongfully using trust money.

Don’t hop around home safety this Easter
Thursday 1 Apr 2021

The Easter long weekend is traditionally a time for Queenslanders to make the most of the last of the warm weather to get stuck into projects around the house, but there are potential hazards in DIY projects and precautions you need to take.

Practice doesn’t make perfect for unlicensed motor dealer
Wednesday 10 Mar 2021

The Office of Fair Trading (OFT) has taken a Labrador woman back to court for advertising cars for sale online without the appropriate licence.

Valentine's Day scams - a warning to lonely hearts
Friday 12 Feb 2021 — Ministerial statement

Single Queenslanders have been cautioned to be wary this Valentine's Day as romance scams are still one of the leading causes of financial loss affecting the community.

Students showcase shop smarts in Buy Smart competition
Thursday 11 Feb 2021 — Ministerial statement

Queensland students are encouraged to show their shop smarts by taking part in the 2021 Buy Smart campaign to raise awareness about consumer rights for young shoppers and win money for them and their school.

OFT goes after Gold Coast motor dealer for ignoring trading ban
Thursday 11 Feb 2021

The Office of Fair Trading (OFT) has taken a Labrador motor dealer back to court for advertising cars online after his motor dealer’s licence had been suspended.

$12M back in the hands of Queensland consumers
Tuesday 2 Feb 2021 — Ministerial statement

A large number of consumer complaints were resolved in 2020 which saw more than $12 million returned to Queenslander thanks to the efforts of the Office of Fair Trading.

Fair Trading digs the dirt on Kallangur landscaper
Wednesday 20 Jan 2021

A Kallangur landscaper has been ordered to pay $21,348 by the Brisbane Magistrates court after charges were laid by the Office of Fair Trading for breaches of the Australian Consumer Law (ACL).

Dishonest motor dealer and speedo cheat in court
Monday 18 Jan 2021

A Calamvale man has appeared in court for misrepresenting the odometer reading on a motor vehicle and for not identifying himself as a motor dealer when selling a vehicle.

Queenslanders reminded to check for faulty airbags
Wednesday 6 Jan 2021 — Ministerial statement

The Office of Fair Trading (OFT) has conducted inspections at 679 second-hand motor dealers, auction houses and wreckers across Queensland to ensure dangerous vehicles were not being sold to unsuspecting consumers, as part of a national compliance operation for the Compulsory Takata Recall Notice.

Pumping to join a fitness centre in 2021 – weigh in on your consumer rights
Friday 1 Jan 2021 — Ministerial statement

Whether you’re looking to join a gym, aquatic centre, martial arts club or a yoga studio, its important you know your consumer rights.

Fair Trading welcomes new button battery mandatory standards
Wednesday 23 Dec 2020

New mandatory safety and information standards around the supply of button batteries and consumer goods containing them came into effect on 22 December 2020

Scammers thrive in social media marketplace
Saturday 19 Dec 2020 — Ministerial statement

Queensland online shoppers are being warned about the number of vehicle scams being carried out on social media trading platforms.

Public warning: Avoid dodgy furniture removalist - My Moovers
Friday 18 Dec 2020

The Office of Fair Trading has issued a public warning to consumers to avoid using a Melbourne-based furniture removalist who operates nationally trading as My Moovers and My Moovers Qld.

Consumer crackdown sees builder cop $25,500 fine
Thursday 17 Dec 2020 — Ministerial statement

A builder was ordered to pay $25,500 in compensation for not completing work he had charged for, following an investigation by the Office of Fair Trading.

A very 2020 Christmas message about those unwanted gifts
Thursday 17 Dec 2020 — Ministerial statement

The Office of Fair Trading (OFT) has some tips when looking to return purchases made over the Christmas and Boxing Day period.

New training requirements for the real estate industry
Tuesday 15 Dec 2020

The Office of Fair Trading has approved new training requirements for people wanting to enter the real estate industry.

Don’t be caught out by online scammers when shopping this festive season
Saturday 5 Dec 2020 — Ministerial statement

With Christmas just around the corner the Office of Fair Trading is warning online shoppers to not get caught out when shopping online for Christmas gifts.

A very 2020 Christmas message on consumer rights
Tuesday 1 Dec 2020

Office of Fair Trading launches its 2020 Christmas consumer campaign.

New laws adopt national approach for Queensland’s co-operatives
Tuesday 1 Dec 2020

New laws for Queensland co-operatives come into effect 1 December 2020. The new laws reduce financial reporting and audit requirements for small co-operatives and introduce new ways for all co-operatives to fundraise.

Fair Trading issues toy safety warning to Christmas shoppers
Saturday 28 Nov 2020 — Ministerial statement

Parents are being warned to be on alert when shopping for Christmas gifts this year, with a number of toys landing on Santa's unsafe list during the Office of Fair Trading's Operation Safe Christmas campaign.

MV Transporters enter enforceable undertaking with OFT
Friday 20 Nov 2020

A Queensland Office of Fair Trading (OFT) investigation has seen a vehicle transportation business enter into an enforceable undertaking for breaches of the Australian Consumer Law (ACL).

Fair Trading offers consumer advice on managing stolen wages payments
Friday 20 Nov 2020

Queensland’s Office of Fair Trading (OFT) welcomes the release of a guide developed to assist Aboriginal and Torres Strait Islander communities set to receive payments as part of the Queensland Government’s stolen wages settlement scheme.

Students win big $$$ in competition designed to create savvy shoppers
Thursday 12 Nov 2020

Queensland students who took part in a competition to identify consumer awareness issues have been awarded a share of $15,000 as part of the Office of Fair Trading’s (OFT’s) 2020 Buy Smart Program.

Motor dealer fined $15,000 after misleading buyers
Wednesday 11 Nov 2020

A Runaway Bay motor dealer has been ordered to pay $15,000 in fines after prosecution by the Office of Fair Trading for misleading car buyers and failing to supply vehicles.

Burleigh training provider who couldn’t manage to provide training is fined $15,000
Tuesday 10 Nov 2020

A Burleigh Waters business trainer has been taken to court by the Office of Fair Trading (OFT) for accepting payment for training but failing to provide it.

Gold Coast tradie walks all over consumer rights
Tuesday 10 Nov 2020

A Gold Coast floorer has been ordered to pay $16,000 after prosecution by the Office of Fair Trading (OFT) for leaving a consumer without their new floor.

Fair Trading stops Bundaberg vehicle transport business driving over consumer rights
Friday 6 Nov 2020

A Bundaberg businessman has been ordered to pay $7,860 after he failed to transport vehicles for consumers who had paid for his services.

Seller’s U-turn on car purchase results in $1,000 fine
Wednesday 4 Nov 2020

A Cairns man has been fined $1,000 after being investigated by the Office of Fair Trading (OFT) for making false representations about a motor vehicle.

Public warning: Dodgy fencer targets Wide Bay area
Friday 30 Oct 2020

The Office of Fair Trading (OFT) and Queensland Police Service (QPS) are warning consumers to avoid having dealings with notorious con-man Matthew Geoffrey Rixon and his fencing businesses.

Cairns letting agent jailed after misusing trust account and lying to owners
Friday 23 Oct 2020

A Cairns resident letting agent has been convicted and sentenced to two years in prison in the Cairns Magistrates Court after being prosecuted by the Office of Fair Trading (OFT).

Failure to deliver sheds results in conviction and two years’ probation
Monday 12 Oct 2020

A Pimpama businessman has been ordered to pay more than $116,000 in compensation after being prosecuted by the Office of Fair Trading (OFT) for leaving a string of disappointed consumers across South East Queensland and northern New South Wales.

Save money by checking and comparing prices when grocery shopping
Monday 21 Sep 2020 — Ministerial statement

Queensland’s Office of Fair Trading is reminding consumers they can check and compare unit prices when shopping for groceries to save money as part of a national awareness campaign launched today.

Bitumen bandit scam targets Narangba retirees
Friday 18 Sep 2020

Consumers in north Brisbane are being warned by the Office of Fair Trading (OFT) to beware of itinerant bitumen traders offering driveway repairs and bitumen laying services after a Narangba couple recently fell victim to the scammers.

Gold Coast business to pay $64,000 for not providing goods and services
Tuesday 15 Sep 2020

A Gold Coast trader has been ordered to pay more than $64,000 in fines and compensation by the Southport Magistrates Court following charges laid by the Office of Fair Trading.

Need a refund on that Father’s Day gift?
Thursday 3 Sep 2020 — Ministerial statement

End of the road for door-to-door bitumen trader
Thursday 3 Sep 2020

An asphalt contractor and his company have been ordered to pay $50,000 in fines after being taken to court by the Office of Fair Trading (OFT) for breaches of the Australian Consumer Law (ACL).

Brush up on your rights over 2020 Schoolies
Wednesday 2 Sep 2020

With Year 12 students advised that Schoolies will not take place in its usual form this year due to COVID-19, the Office of Fair Trading is offering teenagers some advice about their bookings.

Indigenous Australians lose millions to scammers
Friday 28 Aug 2020

Queensland’s Office of Fair Trading is advising Aboriginal and Torres Strait Islander consumers to protect themselves after it was revealed they had lost millions of dollars to scammers.

Beware the bitumen bandit scam back in Townsville
Thursday 27 Aug 2020

Businesses and consumers in Townsville are being warned by the Office of Fair Trading to beware of itinerant bitumen traders offering driveway repairs and bitumen laying services.

Cheap as Chips tradies render substandard service
Friday 21 Aug 2020

A Brisbane couple have been ordered to pay a total of $37,987 in fines and compensation in the Brisbane Magistrates Courts after they left a string of consumers with half-finished home renovation projects across South East Queensland.

Fair Trading un-seals the deal on bitumen trader
Thursday 20 Aug 2020

An asphalt contractor and his company have been ordered to pay $12,000 in fines in the Maroochydore Magistrates Court (20 August) after charges were laid by the Office of Fair Trading (OFT) for breaches of the Australian Consumer Law (ACL).

Queensland seniors called on to become anti-scam ambassadors
Tuesday 18 Aug 2020

Queensland’s Office of Fair Trading is appealing to seniors to become anti-scam ambassadors during Queensland Seniors Week, which runs from 15-23 August 2020.

Be careful with your personal details as identity theft soars
Monday 17 Aug 2020

Identity theft was one of the top three most reported scams last year and the Office of Fair Trading (OFT) is using Scams Awareness Week (17-21 August) to remind Queenslanders of the importance of protecting their personal information.

Cairns businessman to pay over $22,000 for failing to supply goods and services
Wednesday 12 Aug 2020

The Office of Fair Trading (OFT) has taken a Bayview Heights man to court for four charges of failing to supply goods and services within a reasonable time under the Australian Consumer Law (ACL).

Loss of trust results in term of suspended imprisonment and fine for Springfield real estate agent
Friday 31 Jul 2020

A Springfield Lakes real estate agent and his company have been fined $2,500 and given a suspended sentence in the Ipswich Magistrates Court after being investigated by the Office of Fair Trading for taking money from a trust account they were not entitled to.

Hi Care Real Estate fails to meet audit requirements
Tuesday 21 Jul 2020

A Hope Island real estate agency, Hi Care Real Estate Group Pty Ltd, has been ordered to pay $1,044 in the Brisbane Magistrates Court for failing to lodge an audit report with the Office of Fair Trading on time.

How Fair Trading helped thousands of Queenslanders during COVID-19
Friday 17 Jul 2020

Since the escalation of COVID-19 began, the Office of Fair Trading (OFT) has been providing vital assistance to hundreds of thousands of Queensland consumers and businesses with advice on issues that have arisen due to the pandemic.

Make sure your post-iso holiday is safe and sound
Tuesday 14 Jul 2020 — Ministerial statement

With the school holidays just around the corner, Queenslanders planning a getaway to enjoy the State’s great weather and popular tourist attractions are being reminded of some important safety tips to ensure their break is accident free.

Be a wise guy, read the lay-by fine print
Monday 13 Jul 2020

Despite the festive season being many months away, some stores are already offering Christmas lay-bys, and the Office of Fair Trading (OFT) is advising consumers who may be cash-strapped as a result of COVID-19 that lay-bys can be a good option.

Concreting job comes unstuck
Monday 13 Jul 2020

An Ormeau concreter has been ordered to pay $13,400 in fines and compensation in the Southport Magistrates Court after being charged by the Office of Fair Trading (OFT) for failing to lay a driveway for a consumer.

Licensed motor dealer fined $5,000 for not following the rules
Monday 13 Jul 2020

A Robina motor dealer has been ordered to pay $5,000 after being taken to court by the Office of Fair Trading (OFT) on numerous charges including lying about the age of vehicles he was selling.

Business-friendly reforms help Queensland Unite and Recover
Thursday 18 Jun 2020 — Ministerial statement

New laws that will cut red tape and ease the regulatory burden on co-operatives and associations have been passed by State Parliament.

Red tape reduced for charities and incorporated associations
Wednesday 17 Jun 2020

The Associations Incorporation and Other Legislation Amendment Bill 2019 was passed by Parliament on 16 June 2020.

Make your next holiday win-win
Wednesday 10 Jun 2020

The Office of Fair Trading (OFT) is advising consumers to consider booking with accommodation providers and tour operators directly, as doing so will likely get the consumer a better deal and put more money in the tourism industry’s pocket.

Realty check as unlicensed agent receives $5,000 fine
Tuesday 9 Jun 2020

A former Varsity Lakes real estate agent has been fined $5,000 in the Southport Magistrates Court (8 June 2020) after charges were laid by the Office of Fair Trading (OFT).

Buy Smart Online brings consumer advice to students' devices
Tuesday 9 Jun 2020 — Ministerial statement

The Office of Fair Trading has launched a new initiative to encourage young Queenslanders to be smart consumers.

Some hot safety tips for cold weather
Wednesday 27 May 2020 — Ministerial statement

Winter has reached most parts of the country and many of us have already hauled out the winter woollies, electric blankets and hot water bottles so here is a timely reminder about using these products safely.

Scammers ramp up activities during COVID-19
Thursday 21 May 2020

The Queensland Office of Fair Trading is warning consumers that scammers have ramped up their activities during COVID-19 and are preying on people while they are socially isolated.

Don’t rush into your next ‘pay now/book later’ getaway
Tuesday 19 May 2020

The Queensland Office of Fair Trading (OFT) is advising consumers wanting to make travel plans to be wary about ‘pay now/book later’ holidays in the current climate and to read the terms and conditions carefully

While at home during COVID-19, don’t be unstuck by bitumen bandits
Tuesday 12 May 2020

It’s a scam that’s targeted many Queenslanders over the years but with most of us at home and social distancing due to COVID-19, the Office of Fair Trading (OFT) is warning residents that door-to-door scammers are ramping up their operations.

Don’t be tricked into paying fees for fake jobs
Friday 8 May 2020

COVID-19 has unleashed literally hundreds of scams across Australia and the next ones the Queensland Office of Fair Trading wants consumers to watch out for are employment opportunity scams.

Say no to Mother’s Day scammers and pandemic profiteers this year
Wednesday 6 May 2020 — Ministerial statement

Queenslanders are being warned to be vigilant of Mother’s Day scams this year, as some unscrupulous traders seek coronavirus pandemic profits.

Keep your kids safe while home during COVID-19
Friday 1 May 2020 — Ministerial statement

Parents who are home with their young children 24/7 due to COVID-19 are being urged to be wary of potential hazards in and around the house and to look out for products, furniture and fittings that pose risks of injury or death.

The Office of Fair Trading reprioritises to help during COVID-19
Tuesday 31 Mar 2020

The Office of Fair Trading has put in place a number of measures to ensure it is able to maintain operations through this period of disruption and uncertainty caused by coronavirus (COVID-19).

Fair Trading issue price gouging warning during COVID-19
Monday 30 Mar 2020

The Queensland Office of Fair Trading (OFT) is warning traders to treat consumers fairly and avoid price gouging as shortages of some products continue as a result of COVID-19 panic buying.

Gold Coast odometer tamperer rolled
Monday 9 Mar 2020

A Paradise Point man has been fined $17,000 in the Southport Magistrates Court today (9 March 2020) after being investigated by the Office of Fair Trading (OFT) for falsifying odometer readings. Simon Michael Birch pleaded guilty to four breaches of the Motor Dealers and Chattel Auctioneers Act 2014 by making false or misleading representations about the distance travelled by four motor vehicles.

Fencer fined for gatekeeping deposits
Monday 24 Feb 2020

Wavell Heights fencer Jon Paul Lewis has been ordered to pay $19,099 by the Brisbane Magistrates Court (21 February 2020) after charges were laid by the Office of Fair Trading (OFT) for breaching the Australian Consumer Law.

Will coronavirus affect my travel plans? Check the fine print
Monday 24 Feb 2020

Extreme weather events in Australia and the recent outbreak of the coronavirus (COVID-19) in China, may leave you wondering where you stand in terms of cancelling, rescheduling or getting a refund on holiday accommodation bookings, flights and other travel plans.

Court fines Gympie cabin seller $30,000 for failing to deliver goods
Thursday 20 Feb 2020

A Gympie businessman was ordered to pay $30,000 in fines and $50,836 in compensation by the local magistrates court today (20 February 2020) after being charged by the Office of Fair Trading (OFT) for failing to supply goods.

Students, show us what $mart $hoppers you are and win big $$$
Friday 14 Feb 2020 — Ministerial statement

Queensland's young consumers can demonstrate what savvy shoppers they are by taking part in the Office of Fair Trading's annual Buy Smart Competition.

Darra motor dealer ditches warranty obligations
Tuesday 11 Feb 2020

Darra motor dealer Hooman Fartash and his company Aria Motors Pty Ltd have been ordered to pay $47,192 in the Richlands Magistrates Court on 11 February 2020 after charges were brought by the Office of Fair Trading (OFT) for making false claims and failing to honour warranty obligations.

Former Gold Coast property agent’s disqualification confirmed
Monday 10 Feb 2020

Gold Coast property agent Sarah Louise Penney-Filippini who was fined $3,000 and disqualified from holding a real estate licence or salesperson’s certificate for three years has had her appeal dismissed by the Queensland Civil and Administrative Tribunal (QCAT).

Queensland Fair Trading inspects 20,000 used motor vehicles in national drive to find faulty Takata airbags
Wednesday 5 Feb 2020

Queensland’s consumer protection regulator the Office of Fair Trading (OFT) has joined a national compliance operation and inspected more than 20,000 vehicles across the state in a bid to locate faulty and dangerous Takata airbags.

Process for starting a charity gets simpler and cheaper
Monday 3 Feb 2020

The Government has taken another step towards reducing red tape with a cheaper and more streamlined approach to setting up a charity in Queensland.

Cairns backyard car dealer cops $7,000 fine
Wednesday 29 Jan 2020

A Cairns man has been fined $7,000 in court yesterday after the Office of Fair Trading found him selling dozens of used motor vehicles without a licence.

Real estate agent to pay $80,000 and banned from industry for life
Friday 17 Jan 2020

A Gordon Park real estate agent has been banned from working in the real estate industry for life and ordered to pay more than $80,000 in fines, compensation and costs after the Office of Fair Trading (OFT) took disciplinary action against him in the Queensland Civil and Administrative Tribunal (QCAT).

Bitumen bandit, dodgy dog breeder among those caught in $8 million Fair Trade dragnet
Friday 17 Jan 2020 — Ministerial statement

A bitumen bandit and a dodgy dog breeder caught ripping off consumers are among those snared in an Office of Fair Trading dragnet.

Gold Coast motor dealer back in court for warranty issues
Tuesday 14 Jan 2020

A Labrador motor dealer has been fined $1,000 in the Southport Magistrates Court yesterday (13 January 2020) for making misleading claims to a consumer about a vehicle’s warranty.

Bayside real estate agent suspended and fined $10,000
Friday 10 Jan 2020

A former Cleveland real estate agent has been reprimanded and ordered to pay a $10,000 fine by the Queensland Civil and Administrative Tribunal (QCAT) following proceedings initiated by the Office of Fair Trading (OFT).

Advice for Queenslanders wanting to collect for the bushfire appeal
Friday 10 Jan 2020

Australia’s ongoing bushfire emergency has seen an outpouring of generosity from people wanting to donate money to help out, with many high-profile celebrities raising staggering sums for the cause.

Beware bushfire charity scammers and dodgy donation plea
Thursday 9 Jan 2020 — Ministerial statement

Queenslanders are being warned to beware of fake appeals claiming to be collecting for victims of the ongoing bushfires.

No sweat for new gym memberships in 2020
Tuesday 7 Jan 2020 — Ministerial statement

Queenslanders looking to kickstart a healthier 2020 by taking out a new gym membership are being reminded of their rights under Australian Consumer Law.