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Businesses and traders to avoid

Public warnings

Public warnings and namings are serious actions. We only do them in limited situations.

Before we take either action, we must have:

  • clear evidence that a business is engaging in deliberate and widespread misconduct
  • a strong reason to warn the public about the business or their conduct
  • a belief that it in the public interest to warn consumers about the business.
Name(s) of trader or business Date of issue Reason for warning/naming
Ali Faraj, operating as Pro Master Painting and Maintenance
Has also gone under the names Jamel Kaseem and Kamel Mousselmani
23 May 2018The Queensland Office of Fair Trading (OFT) has warned consumers to avoid doing business with Gold Coast painter and renovator Ali Faraj, operating Pro Master Painting and Maintenance.

Mr Faraj is alleged to have received deposits from Gold Coast consumers for painting and renovation works. He then subcontracts the work out to licensed tradespeople who he fails to pay, leaving both parties at a financial loss. 

Mr Faraj is also alleged to be operating as a backyard motor dealer in Queensland, selling second-hand vehicles without a motor dealer licence. 
Viagogo 27 August 2017Attorney-General and Minister for Justice Yvette D'Ath has warned Queensland consumers to be very cautious about buying event or concert tickets from ticket resale website Viagogo.

The Queensland OFT has received 49 complaints from consumers about Viagogo, with 43 received in the last 12 months. Other fair trading regulators around Australia report a combined total of more than 200 complaints received against the company.

Consumers have raised concerns that tickets they have purchased are provided with incorrect names, are fake, or not provided at all. Claims of hidden fees and charges are also common.

To date, Viagogo has refused to engage with the Queensland OFT and has made no attempt to resolve complaints from Queensland consumers.
Anthony Michael Gliddon7 August 2017The OFT is warning consumers to avoid dealing with Anthony Michael Gliddon, a Manly West motor dealer, after he was charged with 81 counts of fraud over the sale of written-off caravans.

The Queensland Police Service will allege Mr Gliddon purchased statutory write-off caravans in New South Wales, transported them to Queensland, and sold them to consumer without disclosing their previous history. Vehicles and caravans that are declared statutory write-offs can't ever be re-registered for road use or insured in Australia.

The OFT will pursue disciplinary action against Mr Gliddon, with a view to having his motor dealer licence revoked. 
  • Asbestos Audit Pty Ltd
  • Mark Dougal Rentoul

Note: Not to be confused with Asbestos Audits Queensland Pty Ltd

24 February 2017

Mark Rentoul is the sole director of Asbestos Audit Pty Ltd, who conducts asbestos testing for residential and commercial sites, including local councils. Testing is done by taking samples from buildings and sending them to an independent laboratory to confirm the presence of asbestos.

The OFT began investigating after receiving a complaint from a regional council alleging that Asbestos Audit Pty Ltd had invoiced it for testing a number of samples that had not actually been sent to a laboratory.

  • Mr Paul David Smith
  • Surfers City Autos

19 February 2014

We have investigated serious allegations that Mr Smith, while unlicensed, has:

  • misrepresented the history of the vehicles
  • misrepresented his association with Toyota and Holden has a mechanic
  • sold a vehicle to a consumer and held back details that the vehicle had previously been written-off.

Mr Smith was charged with several offences in August 2014 and sentenced in October 2016.

Itinerant traders

Itinerant traders are illegal door-to-door traders. Never do business with anyone you suspect may be an itinerant trader.

They try to convince you to hire their services on the spot and then:

  • never do any work
  • do shoddy work.

Common types of itinerant trading include:

  • bitumen laying
  • roof painting
  • general home maintenance
  • selling stereos or other electronics from the back of a van.

Genuine door-to-door traders must:

  • give you a cooling-off period of 10 business days to change your mind
  • not take any money during the cooling-off period
  • not begin any service during this time.

We also offer free ‘No door-to-door traders’ stickers, which you can place on your front door or window.

Order a sticker

sentenced in October 2016

Making a complaint

We only issue warnings in the very serious circumstances outlined on this page.

Usually, people want to do the right thing and will be happy to fix any problems.

Talk to the business

If you do have a problem with a business, the first thing you should do is talk to them.

You can call in, phone or write to the manager. Make sure you set out the problem and how you would like them to fix it.

Get some tips

Lodge a formal complaint

Sometimes the business won't help. If this happens, you can make a formal complaint.

Make a complaint

Last updated
23 May 2018
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