Print

Businesses and traders to avoid

Public warnings

Public warnings and namings are serious actions conducted by the Office of Fair Trading (OFT). We only issue them in limited situations where it is in the public interest to do so.

Before we take either action, we must have:

  • reasonable grounds to think a business is contravening the Australian Consumer Law and that consumers have or will likely suffer detriment because of that conduct
  • clear evidence that a business is engaging in deliberate and widespread misconduct
  • a strong reason to warn the public about the business or their conduct
  • a belief that it is in the public interest to warn consumers about the business.
Name(s) of trader or business Date of issue Reason for warning/naming
Ryan Hewson trading as The GrassFather Pty Ltd16 June 2022

The OFT is warning consumers against dealing with The GrassFather after the business failed to provide landscaping services.

The OFT recently prosecuted Mr Hewson and GrassFather Pty Ltd for failing to provide services. Further complaints have been received by other consumers who have paid The GrassFather for landscaping services.

No work has been completed by Mr Hewson and no refunds have been received by the consumers.

Australian Bond Cleaning Services (Discretionary Trading Trust) & Kuranesh Kathuria trading as Australian Bond Cleaning

13 August 2021

The OFT is warning consumers against dealing with Australian Bond Cleaning after the business failed to complete bond cleans, carpet cleaning and pest control on rental properties across South East Queensland.

We have received 99 complaints regarding this business from consumers based across Brisbane, the Sunshine Coast and the Gold Coast. Queensland consumers have reported losses of more than $45,000 because of this company.

The company has also repeatedly failed to deliver the carpet or pest services as promised.

Importantly, this trader is not licensed to undertake pest control services, an activity that is regulated because of its use of pesticides that could be harmful to humans and pets.

If you have had unsatisfactory dealings with Australian Bond Cleaning Services, you can lodge a complaint with us online or by phoning 13 QGOV (13 74 68).

Ajanvi Pty Ltd, trading as My Moovers and Saka Qld Pty Ltd trading as My Moovers Qld 18 December 2020

The OFT is warning consumers to avoid using My Moovers, also trading as My Moovers Qld. This Melbourne-based furniture removalist business operates nationally.

The OFT has received 68 complaints against the trader from consumers in Queensland since September 2019, with 60 of these complaints lodged in 2020.

Complaints received against My Moovers and My Moovers Qld, relate to removalists arriving late, damage to goods, untrained or inept contractors, the use of inadequately sized vehicles, demand for additional payment prior to the completion of the job, failing to complete the job, and overcharging.

Viagogo

02 October 2020

Ticket reseller Viagogo AG has been ordered by the Federal Court to pay a penalty of $7 million for breaching the Australian Consumer Law by making false or misleading representations when reselling tickets for live music and sports event, in proceedings brought by the ACCC.

Attorney-General and Minister for Justice Yvette D'Ath has warned Queensland consumers in the past to be very cautious about buying event or concert tickets from ticket resale website.

Consumers have raised concerns that tickets they have purchased are provided with incorrect names, are fake, or not provided at all. Claims of hidden fees and charges are also common.

Auto Transporters Pty Ltd (AAA), MV Transporters Pty Ltd and VTrans Pty Ltd and their directors Snezanna Mladenis and Scott Ingram.

24 April 2020

The OFT is warning Australian businesses and consumers against dealing with 3 transport companies who operate from the Gold Coast and Broadmeadows, Victoria: Auto Transporters Pty Ltd (AAA), MV Transporters Pty Ltd and VTrans Pty Ltd.

The companies and their directors are the subject of a national investigation being led by the OFT.

The 3 traders are vehicle shipping and transportation companies that operate throughout Australia and have a history of taking consumers’ money and not supplying the service they guaranteed when the booking was made.

Jason Paul Murray and J.P. & K.M. Murray Pty Ltd, trading as Brisbane Motor Imports 15 November 2019

The OFT is warning consumers to avoid doing business with Slacks Creek car parts supplier Jason Paul Murray and his company, J.P. & K.M. Murray Pty Ltd, trading as Brisbane Motor Imports.

The OFT investigated a number of complaints from consumers against Mr Murray and his company after they paid for engines but did not receive them. The investigation resulted in Mr Murray facing the Beenleigh Magistrates Court and pleading guilty to six charges of wrongly accepting payment under the Australian Consumer law.

In June 2019, the OFT launched a new investigation after receiving further consumer complaints of similar conduct.

CDA Fencing Pty Ltd and Matthew Geoffrey Rixon.

Has also gone under various aliases including Matthew Douglas and Matt Douglas

05 April 2019

The OFT is warning consumers not to deal with CDA Fencing Pty Ltd and Matthew Rixon, aliases Matthew Douglas and Matt Douglas.

Mr Rixon is back operating on the Gold Coast after being banned in New South Wales.

The OFT has received complaints from consumers in Brisbane and the Gold Coast who made payments to Mr Rixon for fencing and other residential building works. No work was done and no refunds were received.

Itinerant traders

Itinerant traders travel from door-to-door seeking work. They have no fixed address, but instead move around so they can target new towns and suburbs. Never do business with anyone you suspect may be an itinerant trader.

They try to convince you to hire their services on the spot and then perform incomplete or no work.

Common types of itinerant trading include:

  • bitumen laying
  • roof painting
  • general home maintenance
  • selling stereos or other electronics from the back of a van.

Genuine door-to-door traders are businesses who make unsolicited approaches to consumers face to face or via telephone calls. These traders must:

  • give you a written agreement clearly setting out terms and how you can terminate the agreement
  • give you a cooling-off period of 10 business days to change your mind
  • not take any money during the cooling-off period
  • not begin any service during this time.

Find out more about rules door-to-door salespeople must follow.

We also offer free ‘No door-to-door traders’ stickers, which you can place on your front door or window.

Order a sticker.