Emergency contacts
In a life-threatening emergency, call 000.
Use these contact numbers in other emergency situations:
- State Emergency Service (SES) 132 500
- Traffic and travel notices 13 19 40
- Community recovery hotline 1800 173 349
- Natural Disaster Legal Helpline 1300 527 700
Disaster alerts
Find the latest information about disaster events.
Disaster support and advice
Find information about financial help and support services to help you recover if you're affected by a disaster.
Document replacement for licensees and non-profits affected by disasters
If you are an industry licensee or non-profit, find out how to replace your documents lost or damaged due to natural disasters.
Help for real estate agents affected by natural disasters
Real estate agents impacted by a natural disaster can find out how to replace their licence and contact us for any compliance or licensing concerns.
Profiteering and price gouging during disasters
Find out why prices for goods and services can increase after emergencies and what you can do if you suspect a company is price gouging.
Water-damaged products
Businesses must be upfront when selling water-damaged vehicles and products. Find out your rights and responsibilities as a business or consumer.
Insurance claims after natural disasters
Find out how to make an insurance claim after a natural disaster.
Door-to-door repairs in natural disasters
Find out how to protect yourself from dishonest door-to-door traders after a disaster.
Charity scams
Find out how to spot a fake charity or fundraiser after a natural disaster so you don’t become a victim.
Claim farmers and disasters
Claim farmers and claim management services act as a go-between between a person or business and their insurance company to help with insurance claims.