Disaster advice
Information for consumers and businesses affected by COVID-19
A health emergency brings challenges to both sides of the market. Office of Fair Trading provides information on industry impacts from COVID-19 and advice to help you know your rights at this time.
Help for licensees and non-profits
We can help you after declared natural disasters. Find our information, help and exemptions for licensees, registered organisations and non-profits.
Help for real estate agents
Compliance and licensing information for real estate agents impacted by a natural disaster.
Profiteering and price gouging
Prices for goods or services may go up after a natural disaster. Find out the reasons why this can happen and what to do if you suspect profiteering.
Water-damaged products
Businesses must be upfront when selling water-damaged vehicles and products. Find out your rights and responsibilities as a business or consumer.
Insurance claims
After a natural disaster, people can sometimes have problems making an insurance claim. Find out where you can get advice and help.
Door-to-door repairs
The rules for door-to-door traders are relaxed after a natural disaster. Find out about emergency repairs and protecting yourself from dodgy traders.
Charity scams
Fake charities and fundraisers have taken advantage of public generosity after past disasters. Find out about the warning signs of a fake charity.
Claim farmers and disasters
Claim farmers and claim management services act as a go-between between a person or business and their insurance company to help with insurance claims.