If you need and are eligible for social housing, your application is placed on the housing register—a single list of approved applicants waiting for social housing.
The housing register lists applicants in order according to:
- their level of housing need
- where they need to live
- the date their application was approved.
Levels of housing need
- Very high need: People who are homeless or have inappropriate current housing, and have experienced a high number of issues trying to access and keep a tenancy in a private rental property
- High need: People whose current housing isn’t suitable and who have a medium number of issues accessing or keeping a tenancy in a private rental property
- Moderate need: People whose current housing isn’t suitable and who have a low number of issues accessing or keeping a tenancy in a private rental property
- Lower need: People who have issues with their current housing but don’t have any issues getting suitable housing—they can afford a private rental property.
Note: Applicants within each level of housing are considered equal and listed in order of when they applied.
If you’re listed on the housing register as having a moderate or lower housing need, we may not be able to offer you a place to live. Talk to your nearest Housing Service Centre about other housing assistance options.
Assessing your application for housing
Your application is assessed against the:
- housing eligibility criteria
- accessibility and sustainability housing need criteria.
We do this to confirm your need for social housing.
Read more about applying for housing.
Managing the housing register
We continue to review your need and eligibility for social housing while you’re on the housing register and before we make an offer.
If your circumstances change, we may decide you no longer need social housing and you may become ineligible. We remove your application from the housing register.
If you disagree with our decision, you can request a review.
We can’t predict when we may offer you social housing. Offers of housing are affected by the number of:
- properties in the area you want to live in
- properties that become available (due to people moving out)
- people who have a higher housing need than you
- people who have the same housing need in the same area as you, but were approved before you.
Staying in contact
While you’re on the housing register, we send you letters regularly or may call you to ensure you’re still eligible for social housing and update your information.
If you don’t answer these letters within the set time frame or respond to our phone calls, we remove your application from the housing register.
Changing the areas you want to live
You can only change the areas you want to live in before you’re offered housing. If you’ve shown a need to live in a specific area, talk to your nearest Housing Service Centre about why you want to change this.
Going on a holiday
Tell us if you’re going away so we don’t remove your application from the housing register if you don’t respond to our letters or phone calls.
If you no longer want social housing
Tell us if you no longer want social housing so we can remove your application from the housing register.