Print

Housing register

If you are eligible for social housing, your application is placed on the housing register—a  record of approved applicants waiting for social housing.

We add you to the housing register according to:

  • the date of your approved application
  • your housing need
  • your preferred locations
  • the type of housing (e.g. apartment, house) and number of bedrooms you’re eligible for.

Housing need

We assess your housing need by gaining an understanding of your circumstances and wellbeing, and other factors that affect your ability to independently access and sustain stable housing.

  • Very high need: People who have multiple complex factors that are significantly impacting on their capacity to independently access and sustain stable housing. This includes people who are homeless or have inappropriate current housing
  • High need: People whose current housing isn’t suitable and who have some complex factors that affect their ability to access or maintain a tenancy in a private rental property
  • Moderate need: People whose current housing isn’t suitable and who have a low number of barriers accessing or keeping a tenancy in a private rental property
  • Lower need: People who have issues with their current housing but are able to access suitable housing in the private rental market

There are many people seeking housing assistance. The department assists people to access appropriate housing options based on their needs. Social housing properties are in demand and we offer social housing to people with the highest need. The department has a range of products available to help people who are able to manage a private rental however need some support to get started.

Talk to your nearest Housing Service Centre about our other housing assistance options which can help you find suitable housing in the private rental market.

Assessing your application for housing

Your application is assessed against the social housing eligibility criteria which includes gaining an understanding of your circumstances, housing need and wellbeing.

We do this to confirm your need for social housing.

Read more about applying for housing.

Managing the housing register

We review your circumstances and eligibility for social housing while you’re on the housing register so that we can continue to identify housing options for your household. This information makes sure the housing register is updated with the information we need to make offers of social housing.

If your circumstances change, you may no longer be eligible for social housing. If you are no longer eligible we will  remove your application from the housing register and work with you to identify other products and services which may help meet your housing needs.

If you disagree with our decision, you can request a review.

You can contact your nearest Housing Service Centre to talk about your circumstances and housing needs.

Housing offers

We can’t predict when we may offer you social housing. Offers of housing are affected by:

  • the number of properties in the area you want to live in
  • the number of properties that become available (due to people moving out)
  • your circumstances and needs being a good match to the available property
  • the number of people who have the same housing need in the same area as you, but were approved before you and are a good match to the available property.

Staying in contact

While you’re on the housing register, we send you letters or call you to check that you’re still eligible for social housing and update your information.

If you don’t answer these letters within the timeframe we give you or respond to our phone calls, we will remove your application from the housing register.

If you would like to discuss other housing options, while you are waiting for a social housing offer, please call your Housing Service Centre.

Changing the areas you want to live

You can only change the areas you want to live in before you’re offered housing. Talk to your nearest Housing Service Centre about the changes you want to make. The Housing Service Centre can help you choose areas that are suitable to meet your needs.

Going away for a short time

Tell us if you’re going away so we don’t remove your application from the housing register if you don’t respond to our letters or phone calls.

If you no longer want social housing

Please tell us if you no longer want social housing so we can remove your application from the housing register. Contact your nearest Housing Service Centre to talk about your situation and they can help you to choose the right services for you.

More information