superannuation payouts (if the person has reached preservation age)
the value of caravans, mobile homes and live-aboard boats.
You must provide evidence of all liquid assets that you and your household own. This could include:
your most recent quarterly bank statement
a Centrelink income and assets statement
written advice showing the amount and frequency of any overseas pension
a WorkCover payment advice letter or payment slip that shows a compensation payout
a letter from a solicitor confirming any lump sum payout
for people over preservation age, a written statement from a superannuation fund showing the total sum of a super account or investment
a written statement from a financial institution showing the total sum held in shares, bonds, debentures or managed investments
for assets held in trust, a copy of the ‘trust deed’ or similar legal document that identifies all assets owned by the trust, the beneficiaries and the percentage of share
a current document showing the value of the caravan, mobile home, cabin, donga or live-aboard boat (e.g. receipt of sale, valuation less than 1 year old, value listed on insurance documents).
For more information and help with providing evidence to support your application, contact your nearest Housing Service Centre.
You must lodge 2 original and valid (not expired) proof-of-identification documents with your application.
At least 1 of the documents must be a primary identification document.
Full birth certificate or extract of birth certificate or birth card as provided by other state registries
Driver licence with photo
Queensland weapons licence with photo
Naturalisation or citizenship certificate
Photo identification card, adult proof of age card or 18+ card
Keypass ID card with photo or Keypass in Digital iD
Immigration papers or other documents issued by the Department of Home Affairs
Queensland Corrective Services—Proof of identity form (if you're applying for assistance while living in a correctional facility located in Queensland)
Permanent Resident Evidence (PRE) ImmiCard issued by the Department of Home Affairs for Protection Visa holders
If you can't provide any primary identification, provide 2 forms of secondary identification.
Apprenticeship indenture papers
Australian marriage certificate
Notice of Assessment from the Australian Taxation Office (ATO)
Bank, credit or ATM card with signature
Documents from Services Australia (Centrelink) showing your name and customer reference number (CRN), including:
a valid Pension Card or Health Care Card
Pensioner Concession Card
Low Income Health Care Card or Commonwealth Seniors Health Card You can provide either the original documents or digital copies available through the Services Australia Express Plus app.
Green Medicare card
Life insurance policies
Occupational registration documents
Other recognised photographic ID (e.g. security identification, Cash Converters card)
Recent bank statements, bankbook, credit union or building society statement showing recent transactions
Student card with photo
Referrals or reports from incorporated organisations, such as:
social welfare bodies
Letter of identification issued by the Aboriginal and Torres Strait Islander Legal Service
Proof of identity form or card issued by an Aboriginal and Torres Strait Islander Local Government Authority
Note: An 'incorporated' organisation is an organisation set up as a legal entity (i.e. a 'corporation' or 'company'). It can be a private or public business, non-profit organisation, sports club or government organisation.
If you have a medical condition or disability that affects your housing needs, you need to provide information about this with your application. This helps us work with you to find a housing option that's appropriate for you and your household’s disability and medical needs.
Provide information about:
the nature of the disability and/or medical condition
your household’s specific requirements
the reason that your current housing is inappropriate.
If the physical amenity of your current housing doesn't meet your needs, you can provide:
a letter from an NDIS support provider or local area coordinator
written advice from an occupational therapist, or a health or support provider, about the nature of the disability or medical condition, why your current housing is inappropriate and how it restricts your, or your household's daily living activities
a support statement (PDF, 806.3 KB)
completed by you or your advocate, and/or each support worker/health professional separately, which outlines your situation and needs.
If your current housing lacks essential facilities or shared facilities, you can provide confirmation from a relevant community or support agency that the living conditions are inappropriate due to a lack of essential facilities.
These may include:
electricity for a hot water system, lighting and batteries in smoke detectors.
If your current housing has health and safety issues (i.e. structural condition or size of property), you can provide:
documentation from the Residential Tenancies Authority (RTA) that shows any action taken to fix the situation under the Residential Tenancies and Rooming Accommodation Act 2008
a report from a qualified tradesperson and/or building inspector that details the property's structural condition/issues and confirms that it doesn't meet legal health and safety standards.
If you need to move, you must provide evidence of the reason.
Current housing is not near essential services or transport
If your current housing isn't located near essential services or transport, provide information that explains:
the nature of the medical condition or disability and the specific health or support requirements
why the current location is inappropriate, including distance from health or support services
the ability to travel to other locations to access these services.
This information should be provided by:
an NDIS support provider or local area coordinator
an occupational therapist
a health or support provider.
Access to/custody of child, shared care of child or foster care arrangements
If your current housing doesn't enable access to/custody of child, shared care of child or foster care arrangements, you should provide:
information from the Department of Child Safety, Seniors and Disability Services confirming the conditions for the return of a child to your or a household member's care
information from Legal Aid confirming the return of the child to your or a household member's care
a copy of a court order outlining access visit arrangements for the child or children
any other relevant legal documents, or an affidavit or statutory declaration completed by both caregivers that outlines access visit arrangements for the child or children.
Proximity to domestic and family violence or sexual violence perpetrator
If you have safety concerns, please talk to us by contacting a Housing Service Centre in person or over the phone.
Family, social and community connections
If your current housing is far from family, social and community connections, provide an affidavit or statutory declaration from a your family member or informal support provider that confirms:
the need for the support
the current home’s distance from the support services
the household’s ability to travel to receive the necessary family, social and community connections.
Education or training services
If your current housing is far from your current education or training location, provide details from the registered education or training provider confirming:
period of course or enrolment
location of education or training facility or service
your ability to travel to access the education or training service.
If the location of your current housing prevents you accepting an employment offer, provide information from the employer, recruitment agency or government agency about the need to move. (The employment must be at least 20 hours per week.)
If your job needs you to transfer to another location, provide information from your employer confirming that you need to transfer to another work location to maintain your employment.
Moving closer to family
If your family is split across more than one location and you need appropriate housing, provide:
information from a community support agency or emergency care provider that confirms your circumstances
information from your landlord, family or friends that confirms the circumstances and the reason that your current housing arrangement is inappropriate.
If you need to move for cultural reasons, provide information that explains the circumstances. This information may be from:
an Elder of the Aboriginal or Torres Strait Islander community
community health or support agency
If you spend 30% or more of your income on rent, provide evidence of the rent you currently pay. This can include:
rent or board receipts
current tenancy agreement
information from your landlord or real estate agent confirming the weekly rent or board amount.
If you or a household member is experiencing domestic and family or sexual violence, contact us to talk about your situation.
Tell us if you need to leave your current housing immediately, and we'll connect you to support services.
You don’t need to provide evidence of your safety needs, but please tell us if you have any of these documents, as it helps us understand your needs:
information from a domestic and family or sexual violence support service, hospital, community support agency or emergency care provider that confirms your circumstances
information from a third party confirming your customer circumstances
information from housing or community workers confirming your circumstances
a domestic violence protection order
a protection order
a Family Court order
confirmation from the Department of Child Safety, Seniors and Disability Services that you or a household member is at risk
a peace and good behaviour order
supporting evidence from police confirming that you or a household member is at risk.
We will complete our assessment once you've given us
all income and asset information for you and your household
your proof of ID
all other evidence we need about your circumstances.
We will tell you in writing whether you’re eligible for public and community housing.
If you are eligible, we'll ask you about the kind of home you need as part of your application.
Type of housing
You can choose which of the following types of housing you want to apply for.
The type of housing you may be offered, if you’re eligible, depends on what's available in your chosen areas and the number of bedrooms your household is entitled to.
Detached house – a house with 2 or more bedrooms on 1 block of land
Duplex – usually 2 units, with 1–3 bedrooms in each, divided by a common wall, on 1 block of land
Dual occupancy – 2 properties on 1 block of land
Cluster house – several attached or separate homes, with 2–4 bedrooms in each, within a housing development
Townhouse – 3 or more units next to each other, with 1–4 bedrooms in each, divided by common walls
Apartment / flat / unit – usually a complex of 2 or more storeys, with 1–3 bedrooms in each
Seniors’ unit – for people over the age of 55, usually in a complex of 1–2 storeys, with 1–2 bedrooms in each
We will work out how many bedrooms your household is entitled to based on the number, age and gender of the people in your household.
These are the bedroom entitlements:
2 single people sharing
Single or couple with 1–2 children
3 single people sharing
Single or couple with 2–4 children
4 single people sharing
Single or couple with 3–6 children
5 bedrooms (reviewable property)
5 single people sharing
Single or couple with 4–8 children
6 bedrooms (reviewable property)
6 single people sharing
Single or couple with 5–10 children
7 bedrooms (reviewable property)
7 single people sharing
Single or couple with 6–12 children
Single person over 55 years
Couple over 55 years
Requesting fewer bedrooms
You can ask for housing with fewer bedrooms to increase your chance of getting a property sooner. However, we first need to agree that serious overcrowding won't occur.
Note: Housing offers will depend on the availability of housing in your chosen areas and the number of people ahead of you on the housing register with higher needs.
Help with your application
Your guardian, administrator, informal guardian, informal administrator or support person can help you with your application.
Guardians manage the daily affairs of an adult with impaired decision-making capacity. They make personal and lifestyle decisions about things like medical treatment, housing, employment and support services.
Administrators manage the financial, legal and property affairs of an adult with impaired decision-making capacity.
Informal guardians/informal administrators support people with impaired decision-making through a private arrangement. They are often a close relative or friend. Please tell us if a close family member or friend is helping you make decisions about your personal or financial matters.
QCAT may appoint a formal guardian or administrator to help the adult with decisions. The adult can have more than one guardian or administrator making decisions on their behalf. QCAT will clearly explain the decision-making powers that the guardian or administrator has.
Note: Guardians and administrators may also have been appointed by the former Guardianship and Administration Tribunal (GAAT).
A guardian or administrator:
must be over 18 years of age
must not be a paid carer or health provider for the adult.
If we need to contact your guardian or administrator, we need to have their contact details and know what decisions they can make. We won't contact a guardian or administrator about your decisions unless they complete this form.
Public housing is long-term housing managed by the Queensland Government. It is for eligible people who are in the highest need of housing assistance and who cannot access any other forms of housing.
Public housing is a type of social housing.
Community housing is housing assistance delivered by non-government organisations, local governments and community organisations. It is for eligible people in need of housing assistance, who cannot access other forms of housing.
Community housing is a type of social housing.
Property held in a trust
A trust is an arrangement where a person or company (the trustee) holds assets (trust property) in trust for the benefit of others (the beneficiaries).
A trust deed is a legal document that sets out the rules for establishing and operating the trust. It includes such things as the fund’s objectives, who can be a member and whether benefits can be paid as a lump sum or income stream.
A debenture is a loan to a company at a fixed rate of interest and for a fixed term, usually 1 to 5 years. A debenture is secured by a trust deed over an asset, or assets, of a company.