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Electricity prices, tariffs and charges

Your electricity bill may include the following types of charges:

  • how much electricity you use (usage charge)
  • daily supply charge
  • demand charges (based on how fast you use your electricity). Note, this does not typically apply to many households under current tariff arrangement, but optional tariffs with this charge may be available for customers to choose.

The type of contract you are on and where you live may also determine your electricity costs.

A flat rate tariff is the most common tariff but other options are available. More information on tariffs can be found below.

South East Queensland electricity

You can choose your electricity retailer in South East Queensland.

Use Energy Made Easy to compare energy offers available in your area.

View the map of the state electorates in the Energex network (PDF, 493KB) to see if your location is within the South East Queensland network.

Although electricity prices in South East Queensland are deregulated, the Australian Energy Regulator sets the maximum amount a retailer can charge standard contract customers annually (known as the 'default marked offer').

Regional Queensland electricity

If you live in regional Queensland, you can also use Energy Made Easy to compare energy offers to decide which retailer best suits your needs.

Electricity prices in regional Queensland are regulated by the Queensland Competition Authority at the regulated (i.e. notified) prices.

If you’re in regional Queensland and currently with another retailer, you can choose to return to Ergon Energy Retail.

Visit their website for a full list of retail products and services.

Types of electricity charges

Daily supply charge

  • Also known as a service charge, fixed charge, service fee, or service to property charge
  • Charged regardless of the amount of electricity used by customers
  • Charged in cents per day or dollars per billing period
  • Covers costs that do not depend on actual energy usage (e.g. those associated with maintaining poles and wires, and customer administration)
  • Some retailers include metering charges in the service fee and some have a separate metering charge. Information on metering charges can be found below

Usage charge

  • Also known as a consumption charge, variable charge or energy use charge
  • Charged for the amount of electricity you use
  • Charged in cents per kilowatt-hour (c/kWh)
  • Some tariffs, often called ‘time-of-use energy’ tariffs, have different usage rates depending on when electricity is being used

Demand charge

  • New type of charge for households in Queensland
  • Based on how much power a customer uses from the network at a particular time
  • Generally charged in dollars per kilowatt of maximum demand over a 30-minute period per month, but other timeframes can apply depending on the tariff
  • Only applies to specific, optional tariffs
  • Some tariffs can also have different demand rates depending on when electricity is being used, often called ‘time-of-use demand’ tariffs

Tariffs

Tariffs for regional Queensland are regulated and determined by the Queensland Competition Authority.

Electricity retailers in South East Queensland will generally offer you similar tariffs but may call them something different. Contact your retailer to discuss the right tariff for you.

A flat rate tariff (known as Tariff 11 in regional Queensland) is the most common tariff but other options are available.

Tariffs regulated by the Queensland Competition Authority for regional Queensland

Tariff 11: standard residential tariff

  • Tariff 11 is the standard residential retail electricity tariff for general domestic/residential electricity supply.
  • The majority of regional Queensland electricity customers are on this tariff.
  • Electricity customers pay the same price for each unit of electricity used, whatever the time of day, plus a daily supply charge.

Tariff 12A: seasonal time-of-use

  • Tariff 12A has higher usage charges that apply during peak times (i.e. on weekdays in the summer months only), with lower usage charges the rest of the time, plus a daily supply charge.
  • Electricity customers that can reduce their usage in peak times or shift their use to off-peak times may benefit from this type of tariff.

Tariff 14: seasonal time-of-use demand

  • Tariff 14 incorporates demand charges during peak periods in summer, but has lower daily supply and usage charges.

Tariffs 31 and 33: economy or controlled load tariffs, or limited guaranteed supply

  • Tariffs 31 and 33 are cheaper than Tariff 11 and may be used for hardwired appliances such as hot water systems and pool pumps. Your retailer can provide advice about exemptions that may be available in certain circumstances.
  • Unlike time-of-use tariffs, you do not need to change usage behaviour in order to benefit from these prices. The cheaper prices are offered because electricity may not be available all the time on these tariffs.
    • Tariff 31 guarantees supply for 8 hours per day for customers connected to the Ergon Energy network, and 5 hours per day for customers connected to the Essential Energy network.
    • Tariff 33 guarantees supply for 18 hours per day for customers connected to the Ergon Energy network, and 10 hours per day for customers connected to the Essential Energy network
  • Residential customers in regional Queensland must be on Tariff 11, Tariff 12A, or Tariff 14 before being able to access Tariffs 31 or 33.

Meter services charges

South East Queensland

For South East Queensland customers, the amount charged by retailers for standard accumulation meter services is set by the Australian Energy Regulator and depends on the metering you have.

Charges for digital meters are not regulated.

Many retailers add metering charges to the daily supply charges.

In South East Queensland, if your electricity retailer proposes to replace a working meter with a digital meter, they must inform you of any upfront charges for the installation and what those charges will be.

Regional Queensland

Customers on regulated (notified) prices

The cost of metering is included in the notified prices, and is additional to the regulated retail electricity tariffs. Meter service charges may appear as a separate charge on your electricity bill, or may be added to the daily supply charge.

Regardless of whether or not you have a standard accumulation meter or a digital meter, you will pay the same charge. For 2020-21, the annual charge for metering is:

  • $41.57 for households with a primary tariff only (GST incl.)
  • $53.68 for households that have controlled load (GST incl.)

Metering charges cover costs associated with providing meter services, such as:

  • purchasing the metering equipment
  • the onsite connection of a meter
  • works to inspect, test, maintain, repair and replace meters
  • quarterly or other regular reading of the meter
  • processing, storage, delivery and management of metering data.

All new or replacement meters must be digital, known as a 'type 4' meter.

Households that receive a digital meter and choose to have the telecommunications function disabled (known as a 'type 4A' meter) will pay an extra $64.37 per year. This is to cover the cost of manual meter reading.

Contact your electricity retailer for more information about your metering service charges, or before the installation of a new meter.

Find out more about digital meters.

Customers on market contracts

For regional Queensland households on market contracts, the amount charged by retailers for standard accumulation meter services is set by the Australian Energy Regulator and depends on the metering you have.

Charges for digital meters are not regulated.

Many retailers add metering charges to the daily supply charges.

Current electricity prices for regional Queensland

Daily supply charges, usage charges and demand charges for the residential electricity tariffs for 2020-21 financial year are outlined in the table below.

Explanatory note:

  • Daily supply charges are listed as cents per day (c/day).
  • Usage charges are listed as cents per kilowatt-hour (c/kWh).
  • Demand charges are listed as dollars per kilowatt per month.
  • All prices listed exclude GST.
  • The complete tariff schedule is published in the government Gazette and may updated periodically.

Regulated retail electricity tariffs for 2020–2021, excluding GST, for regional Queensland

Tariff

Supply charge (c/day)

Usage rate (peak)(c/kWh)

Usage rate (shoulder)(c/kWh)

Usage rate (flat/off-peak)(c/kWh)

Demand charge (off-peak)($/kW/mth)

Demand charge (peak)($/kW/mth)

Tariff 11 (flat rate)

90.676

N/A

N/A

21.756

N/A

N/A

Tariff 12A Residential (seasonal time-of-use)

75.091

55.966

N/A

19.084

N/A

N/A

Tariff 14 Residential (seasonal time-of-use demand)

47.434

N/A

N/A

15.505

7.423

51.689

Tariff 31 (interruptible supply, super economy)

N/A

N/A

N/A

14.932

N/A

N/A

Tariff 33 (interruptible supply, economy)

N/A

N/A

N/A

16.331

N/A

N/A

Note: meter services charges are not included in these prices.

Find out more