Reduce your electricity bill
Know your bill
Electricity bills from different electricity retailers all look a little bit different, but they all contain the same information. Understanding your electricity bill will help you reduce the amount of electricity your household uses and choose an electricity plan that offers a cheaper electricity consumption price.
Find your account details
- Your name, address, account number and NMI (National Meter Identifier) will be on the front page of your bill.
- You will need your account number if you want to call your retailer to discuss a cheaper electricity plan.
Know what electricity plan you are on
- Look for a heading or section on your bill called Energy Plan, Tariff Type, Current Agreement (or similar).
- If the name of your plan is Standing Offer or Standard Tariff (or similar), it means you are on your electricity retailer’s generic or base plan.
- Standing Offer plans are typically not as competitive as plans that offer discounts.
- Discount plans typically use words like Saver, Discount or Flexi.
Check your electricity bill amount and due date
- This part of the electricity bill shows how much you have to pay and by when.
- Make sure you take note of your bill due date, as some electricity plans have a fee for late payment.
Understand usage and charges
- Usage charge may also be referred to as the Peak, Peak Usage or Peak Consumption charge.
- Your electricity plan might have a lower price for Off-peak usage. Off-peak is the part of the day when most homes are not using much electricity (e.g. middle of the day or very late at night). Many hot water systems may be on an off-peak or controlled load tariff.
- Your electricity bill will also have a section to show Discounts, Solar Feed-in Tariff and Concessions (if eligible). Discounts depend on what type of plan you are on but might include pay-on-time discounts, a percentage discount off your total bill, or discounts for paying by direct debit.
- The supply charge covers the cost of getting electricity to your house (through the poles and wires) and is not based on how much energy you use. The supply charge may also be referred to as the Daily Supply Charge or Service to Property Charge.
- Most electricity companies also display a graph or image to help you compare your electricity usage to other similar homes in your area.
- Find out more about supply charge, usage charge and demand charge .
Save energy around the home
Energy efficient appliances
Appliances can be responsible for a lot of the energy consumption in your home.
When shopping for appliances, look for the Energy Rating label, with the star rating indicating energy efficiency.
Lowering your energy usage and considering off-peak options (i.e. time-of-use tariffs) are 2 of the cheapest and easiest ways to reduce your electricity bill.
To make the biggest energy savings, you should focus on how to best use the appliances that use the most energy (e.g. refrigerator, washing machine, clothes dryer, dishwasher, air conditioner).
Follow these tips and read our energy efficiency guide (PDF, 1.7MB) for information about how you can save on your energy bills.
Water heating and laundry
- Ensure your electric hot water is on a controlled load (off-peak) tariff.
- Use cold water for laundry.
- Wash full loads in the dishwasher or washing machine.
- Avoid using the dryer where possible.
Air conditioning and heating
- Use a fan instead of the air conditioner.
- Adjust your air conditioner up by 1 or 2 degrees.
- Close all the doors, windows, curtains and blinds in the room while using the air conditioner or heater.
- Choose more energy efficient appliances when shopping.
- Limit the time the fridge door is open (especially if you have children).
- Turn off lights when nobody is in the room.
- Install fluorescent lightbulbs.
TV and entertainment
- Switch off the TV and other entertainment appliances at the wall when nobody is using them.
Standby is still using power
- Turn everything off at the wall, appliances use power even when not in use.
- Turn off phone chargers, tablet chargers and gaming consoles, as these also use standby power.
Lowering your usage also reduces pollution, greenhouse gas emissions and the need for further infrastructure development.
Read about these energy concessions, check if you are eligible, and find out how to apply.
- Energy efficient appliance rebate - rebates apply to purchases of certain 4 star or higher energy rated household appliances.
- Electricity and gas rebates - Queensland pensioners and seniors may be eligible.
- Electricity asset ownership dividend - households will automatically receive a $50 rebate.
- Electricity and reticulated natural gas rebates for residential home parks and multi-unit residential premises - owners or proprietors of residential home parks or multi-unit residences must advise eligible residents about these rebates and claim on their behalf.
- Read the electricity rebate resources for Aboriginal and Torres Strait Islander households and the electricity rebates and concessions fact sheet for the general community.
- Interest free loans for solar and storage program - save by installing these new technologies.
- Home energy emergency assistance scheme - one-off emergency assistance for households experiencing problems paying their energy bills as a result of an unforeseen emergency or a short-term financial crisis.
- Electricity life support - concessions for eligible people who are seriously ill and use a home-based oxygen concentrator or kidney dialysis machine.
- Medical cooling and heating electricity concession scheme - helps with electricity costs for people who have a chronic medical condition which is aggravated by changes in temperature.
- Drought relief from electricity charges scheme - relief from electricity supply charges on accounts that are used to pump water for farm or irrigation purposes, available in drought-declared areas or if your property has been drought-declared.
Find out more
- Your Energy Savings provides tips about how to save energy and understand your bill.
- Ergon Energy’s household energy use calculator can help you identify the highest energy using areas of your home.
- Energex’s and Ergon Energy’s demand management programs can save you money.
- Your Home website can help you make energy efficient decisions when buying, building or renovating.
- Energy Savvy Families programassists families in regional Queensland.
- Digital meters can help you monitor and understand your electricity consumption.
- Educational resources about energy use.