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Buying online

Buying online is a great way to save time and get access to a wide variety of products. However, make sure you understand your rights and the risks before you shop online or bid in an online auction. Think safety first with these helpful tips.

Pay securely

Make sure you’re on a certified and trusted website. A secure website’s address will begin with ‘https://’ and display the image of a closed padlock.

Don’t disclose any unnecessary private information.

Know the business

Only buy from websites that you know and trust.

Check if the company has a physical street address and landline phone number.

Know the product

Make sure you check:

  • if the product is legal
  • that it will work in Australia
  • if there is an authorised repairer nearby.

Electrical goods must meet Australian safety standards. Australia’s consumer laws may not apply if you buy online from an overseas business.

Check the contract

Make sure you read and understand:

  • terms and conditions
  • refund policy
  • delivery details
  • returns and repairs policies, including any associated costs.

Check the full cost

Be aware of the full cost of your purchase. Additional costs may include:

  • currency conversion
  • taxes
  • postage
  • handling fees
  • packaging.

Confirm the order

The business should ask you to confirm your order before paying.

Keep records

Always write down any reference numbers and print out copies of the order form and receipts. Check the receipt against your bank statement.

Complain or report

Please click on the links below for other types of query or complaint:

Complain about a business

Report an unsafe product

Report a scam

Are you a parent with small children? Do you sell products as your business? Just want to know the safest way to use the products you've bought?

Product safety is a serious issue. It affects everyone in the community.

The Safetyzone newsletter can give you up-to-date and relevant tips about:

  • safety standards
  • industry guidelines
  • current safety alerts
  • product bans and recalls.

Last updated
25 January 2018
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