Avoid being exposed to unfair business practices

Some sales practices fall below a minimum standard of ethical conduct. Businesses should always act in good conscience.

Examples of unconscionable conduct by a business might include:

  • not giving you enough time to
    • read an agreement
    • ask questions
    • get advice
  • using a friend or relative to influence your decision
  • pressuring you into signing a blank or one-sided contract
  • not disclosing or explaining the key terms of a contract
  • using high-pressure tactics, such as not taking ‘no’ for an answer.

Business must not take advantage of:

  • consumers who do not speak English or have English as a second language
  • consumers with learning, emotional or behavioural disabilities
  • low-income earners (such as by making false statements about the full cost of a loan).