Avoid being exposed to unfair business practices

Some sales practices fall below a minimum standard of ethical conduct. Businesses should always act in good conscience.

Examples of unconscionable conduct by a business might include:

• not giving you enough time to
  • read an agreement
  • ask questions
  • get advice
• using a friend or relative to influence your decision
• pressuring you into signing a blank or one-sided contract
• not disclosing or explaining the key terms of a contract
• using high-pressure tactics, such as not taking ‘no’ for an answer.

Business must not take advantage of:

• consumers who do not speak English or have English as a second language
• consumers with learning, emotional or behavioural disabilities
• low-income earners (such as by making false statements about the full cost of a loan).