Request travel recovery expenses
Part of the Financial assistance for victims topic
Request other travel expenses in relation to your financial assistance application.
On this page
In short
You can request travel recovery expenses for travel:
- for medical or counselling appointments to treat injuries directly caused by an act of violence if there is no treatment closer to home
- for making a police statement to help with an investigation
- to attend court for the act of violence.
You must submit your completed application online or by email. See How to request recovery expenses for the full application process.
What you should know
There are requirements you must follow to submit a request for recovery expenses.
- Complete Part A: Application for financial assistance for victims of crime online form or a paper form.
- If a Part A or paper form has already been completed for this act of violence, you do not have to complete another one.
- Provide receipts, invoices, or other proof of travel costs (e.g. GoCard history, flight itinerary).
You can apply for travel expenses:
- for airfares and accommodation if travelling a very long distance makes same-day travel unreasonable
- for a support person to travel with you if their presence is necessary for your treatment or recovery
- travel at least 20km (one way) or more than 150km in a week (7 consecutive days) from your home or workplace
- use of a reasonable mode of transportation for your circumstances (e.g. private car, public transport, taxi, ride share, or plane for long distances).
Not all travel expenses will be covered. See Guidelines for financial assistance for travel expenses .
Update your request for recovery expenses
Email VictimAssist@justice.qld.gov.au if you need to make changes to your request for recovery expenses at any time.
Who can apply
You can only request travel expenses if you:
- are the victim of an act of violence that happened in Queensland
- are the parent of a child who was a victim of an act of violence that happened in Queensland
- are the witness to an act of violence in Queensland
- are a family member of a person killed by an act of violence in Queensland
- have an injury from an act of violence
- have, or someone else has, reported the crime.
Who cannot apply
You cannot apply if you are claiming:
- travel expenses for appointments you missed or cancelled
- travel for treatments that could have been provided closer to your home or workplace
- for food or other items purchased during your travel
- for unnecessary accommodation or travel for other people (except a support person, if required)
- travel costs that are covered by another government department, scheme, or insurer (e.g. Patient Travel Subsidy Scheme, NDIS, WorkCover)
- for any toll charges.
How to request recovery expenses
Choose how to request and follow the steps.
Step 1: Gather your documents
Gather evidence of your:
- unique application number, your submission ID for the application, or the day you submitted the application
- receipts or invoices for recovery expenses.
See Supporting documents for victims of crime in the Help centre.
Step 2: Complete the Part B application form
Complete the Part B application form.
Step 3: Upload your documents
Upload your supporting documents to the form.
PDF, PNG or JPG max. 200KB
Step 4: Acknowledgement and consent
You must acknowledge the privacy statement and consent to the terms and conditions for requesting recovery expenses for victims.
Step 5: Submit your application
Submit the Part B application.
Step 6: Receive confirmation
You will get a confirmation email that your application has been successfully submitted and unique submission ID.
Step 1: Select the application form
If you have already completed and submitted a paper form, do not complete another paper form. You can request recovery expenses by completing the online Part B application or by email.
If you have not submitted a previous application, select application form through Apply for financial assistance for victims.
Step 2: Gather your documents
Gather evidence of your:
- unique application number provided with Part A application.
- receipts or invoices for recovery expenses.
See Supporting documents for victims of crime in the Help centre.
Step 3: Attach documents to your application
Attach a scanned copy or take a picture of the documents to the email.
Step 4: Submit your request
Email your request with your unique application number in the subject line, attach your receipts or invoices and supporting documents to:
Email: VictimAssist@justice.qld.gov.au
Step 5: Receive confirmation
You will get a confirmation that your email has been received.
How long it takes
It may take many months before Victim Assist Queensland is able to assess your recovery expenses.
If we require further information, we will contact you directly.
Once you receive an email remittance with the amount that will be paid, it will be deposited into the requested bank account within 5–10 business days.
You can check the status of your application using the application status checker
From the Help centre
Find answers to frequently asked questions about services, including:
Proof of identity documents for victims of crime
Supporting documents for victims of crime
Request information from Victims Assist Queensland
Resources for victims and service providers
Find more in the Help centre.
Managed by: Department of Youth Justice and Victim Support