Ask for your personal information
The following information for Queensland public housing tenants.
You can apply for access to government documents, including documents that contain your personal information by either:
- lodging an access application under the Right to Information Act 2009 (Qld) (RTI Act)
or - completing an Administrative access request form.
You can also lodge an application to amend a document containing your personal information under the RTI Act where you believe the information is:
- incorrect
- misleading
- out-of-date
- inaccurate.
Applications under the RTI Act
Our Right to Information and Privacy Unit will check if the documents you have asked for can be released in accordance with the provisions of the Right to Information Act 2009 (Qld).
Access to some information may be refused to protect essential public interests or the personal or business affairs of other individuals.
All applications for access to, and amendment of, documents can be lodged:
- online
- by completing and returning the Right to Information Access Application form via email or post.
Email: RTI-Privacy@hpw.qld.gov.au
Post:
Right to Information and Privacy
Legal Services
GPO Box 2457
BRISBANE QLD 4001
Administrative Access
If you are a current or former customer, you can get access to documents containing your personal information by applying in writing using an Administrative access request form 824.5 KB).
You can also get the form from your nearest Housing Service Centre.
You must include a photocopy of suitable identification (for example, a certified copy of your driver licence) with the form. Send the form and required identification to your nearest Housing Service Centre.
If your request is approved, the Housing Service Centre will arrange a time for you to look at the documents.
Updates to your personal information
If your personal circumstances change (i.e. change of address, change of name due to marriage, etc) you can request that your personal information to be updated, under the Information Privacy Act 2009 (Qld).
The updated information can be written on an Administrative Access Amendment form 1.1 MB) and attached to the original document.
If your request for administrative access is not approved, you can lodge a request through legislation.
If your request for administrative access is not approved, you can lodge an application under the RTI Act process.
If you believe a document containing your personal information is incorrect, misleading, incomplete or out-of-date, you can lodge an amendment application at your nearest Housing Service Centre.
The updated information can be written on an Administrative Access Amendment form 1.1 MB).
Authority to request or disclose personal information to external parties form
This form allows us to contact other people (or agencies) and disclose your personal information to them so we can make sure the best services are available to you.
If you sign the form:
- we will explain the reasons why we may be sharing your personal information
- we will explain exactly who we may need to contact and why
- you can set out a time frame and choose a person or organisation you want us to share your information with
- you can tell us what we can and can’t talk to them about.
Your privacy
We manage your personal information according to the Queensland Privacy Principles provided in the Information Privacy Act 2009.
We will only use your personal information for the purpose for which it is collected.
We will use security safeguards to protect your personal information against loss, unauthorised access, use, modification or disclosure, and other forms of misuse.