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Complaints

Information for Queensland public housing tenants.

We are committed to improving our service to you by resolving complaints and appeals quickly and effectively.

If you have a complaint about housing services or a housing tenant, please contact your local Housing Service Centre in the first instance. If you are not satisfied with how your complaint was managed, you can ask the Housing Service Centre for an internal review. The internal review is completed by an officer independent of the original investigator and a formal written response is provided.  

If you are not satisfied with the outcome of the internal review, you can seek an external review by the Queensland Ombudsman.

How to lodge a complaint

Contact your nearest Housing Service Centre if you want to make a complaint. You can make a complaint by email, phone, fax, or in person.

Make sure you include as much information as possible about your complaint. Anonymous complaints are only investigated in special circumstances.

What happens after I lodge the complaint?

We will send you a letter to let you know we received your complaint and will start investigating it. We may need to contact you if we need more information.

To protect the rights and privacy of tenants, we may not be able to tell you the result of the investigation if it involves others.

Complaints about neighbours

You can make a complaint about your neighbour by contacting your nearest Housing Service Centre—but we only involve ourselves if we are required to by law (the Residential Tenancies and Rooming Accommodation Act 2008). You can also contact your local police service to make neighbourhood complaints.

We do not have authority to investigate criminal offences. If your neighbour is physically or verbally harassing you or if illegal substances are being used, contact police.