Compare and choose electricity retailers
To find the best electricity deal, you can:
- use Energy Made Easy to compare and choose electricity deals by electricity retailers
- contact your current electricity retailer to ask for a better electricity deal.
If you need help using the Energy Made Easy website, call the Australian Energy Regulator infoline on 1300 585 165.
Retailers won’t provide your account information to a third party without your authorisation. If you’ve asked someone to speak to your retailer for you, you’ll need to stand by to provide that authorisation.
Tips for choosing or switching electricity retailers
- Check that the new electricity plan will save you money - compare the conditions, benefits and costs of your current plan against those of the plans you are considering.
- Read the conditions if you are offered a discount.
- Check the payment terms for flexible options.
- Check for exit fees.
- Use the cooling off period (10 days) to think about your new contract - you can change your mind.
- Check your electricity contract at least annually and reconsider your plan and check for discounts.
South East Queensland electricity customers
If you live in South East Queensland, you can choose your electricity retailer.
Regional Queensland electricity customers
If you live in regional Queensland, you can choose your electricity retailer.
However, you have the right to be supplied at the regulated (i.e. notified) prices, which are set annually by the Queensland Competition Authority.
If you switch providers, you can go back to the notified price with your current retailer.
If you're in regional Queensland and currently with another retailer, you have the option to return to Ergon Energy Retail.
If you are buying a new house or moving into a rental house, you can choose your new electricity retailer.
Note: Real estate agents may suggest a particular electricity retailer, but you do not have to agree to using this company.
Some electricity retailers have offers for new or existing rooftop solar power.
Read about what feed-in tariffs are being offered.
Note: If you are receiving the Solar Bonus Scheme feed-in tariff and maintain your eligibility, you will not lose this feed-in tariff rate by looking for a better electricity deal. The Solar Bonus Scheme closed to new customers in 2012.
Residents in multi-unit complexes can choose to use an electricity retailer to power their home, rather than using their site owner, provided a retailer is willing to make an offer.
Read more about your choice of electricity retailer in multi-unit complexes.
Find out more
- Read about your electricity rights and making complaints.
- Read more about electricity prices, tariffs and charges.
- Find out how to save energy around the home.
- Find out about energy concessions.