Long distance rail travel
Some, but not all, of Queensland Rail's long distance train services are accessible. Let the Queensland Rail Customer Contact Centre know of your requirements when booking your journey. If you use a wheelchair, walking frame, mobility scooter or other mobility aid, provide its dimensions.
Contact Queensland Rail Travel by:
Phone: 1800 TRAINS (1800 872 467)
Email: reservations@qr.com.au
TTY: 3235 1000
National Relay Service: 13 36 77
Tilt trains and other services
Spirit of Queensland to Cairns, Rockhampton and Bundaberg have the following accessibility features:
- a retractable step that folds down to make stepping into and off the carriage safer and easier
- a fold-out ramp for wheelchair access
- wheelchair-accessible spaces
- wheelchair-accessible toilet
- collapsible onboard wheelchairs
- high visibility handrails and grab handles on seat backs
- overhead lockers with raised numbers and braille
- seats, aisles and flooring in contrasting colours
- signs using braille, pictograms, raised text and clear colour contrasts
- captioning on all safety and information messages, lifestyle programs and selected movies
- hearing aid loops
- improved customer control for headset sound clarity.
Other Traveltrain services—the Spirit of the Outback, Westlander, and Inlander—are not fully accessible to people who use a wheelchair. Ask Queensland Rail Travel if you are able to safely access and travel on these services.
Costs for carers
Your Companion Card is valid on Queensland Rail Traveltrain services.
The 4 free rail journeys that you receive on a pensioner concession card can include a carer if you have a signed letter from your doctor or an organisation for people with a disability. Talk to staff at Queensland Rail Travel about your circumstances.
Taking a mobility scooter on the train
Space can be an issue. Mobility scooters are usually stored in the baggage carriage. If travelling by tilt train, you may be able to stay on your scooter for the trip. Check with Queensland Rail Travel when booking your seat.