Home Energy Emergency Assistance Scheme
The Home Energy Emergency Assistance Scheme:
- is for Queensland households experiencing problems paying their electricity or reticulated natural gas bills as a result of an unforeseen emergency or a short-term financial crisis
- is one-off emergency assistance to help with paying your home energy bills
- pays up to $720 once every 2 years.
To be eligible you must be responsible for paying the outstanding bill (the bill does not need to be in your name) and meet one of the following:
- hold a current concession card, or
- have an income equal to or less than the Australian Government’s maximum income rate for part-age pensioners; contact Centrelink for details of the maximum income rate
- be part of your energy retailer’s hardship program or payment plan.
Full eligibility details, including the types of emergency situations you might get help for, are available from your energy retailer or participating financial counselling service.
How to apply
For more information, or to apply, contact your energy retailer. They will start the application process after considering all the eligibility criteria.
- Medical Cooling and Heating Electricity Concession Scheme provides concessions for people who have specific medical conditions requiring the use of an air-conditioner to regulate their body temperature.
- Electricity and gas rebates are available to eligible households.