Home Energy Emergency Assistance Scheme

The Home Energy Emergency Assistance Scheme:

  • is for Queensland households experiencing problems paying their electricity or reticulated natural gas bills as a result of an unforeseen emergency or a short-term financial crisis
  • is one-off emergency assistance to help with paying your home energy bills
  • pays up to $720 once every 2 years.


To be eligible you must be responsible for paying the outstanding bill (the bill does not need to be in your name) and meet one of the following:

  • hold a current concession card, or
  • have an income equal to or less than the Australian Government’s maximum income rate for part-age pensioners; contact Centrelink for details of the maximum income rate
  • be part of your energy retailer’s hardship program or payment plan.

Full eligibility details, including the types of emergency situations you might get help for, are available from your energy retailer or participating financial counselling service.

How to apply

For more information, or to apply, contact your energy retailer. They will start the application process after considering all the eligibility criteria.

Helpful resources