Get a Seniors Card
Part of the Seniors Card topic
Get a Seniors Card, Seniors Card +go or a Seniors Business Discount Card. Apply for free to the Queensland Government.
On this page
In short
You can use this service to get a:
- Seniors Card
- Seniors Card +go
- Seniors Business Discount Card.
You can submit your application online, in person, by phone, by email or by post.
See How to get a Seniors Card for the full application process.
Delivered by Service Queensland
What you should know
You can apply up to 2 months before your 60th birthday or any time after.
Queensland Seniors Card, Seniors Card +go or Senior Business Discount Cards can be used to receive discounts and offers at participating businesses.
There is one application form for all 3 cards. When you apply you will be matched with the card that best suits your eligibility.
See Saving money with the Seniors Card program.
Queensland Seniors Card or Seniors Card +go card holders may also be eligible to apply for Queensland Government concessions. You can apply for your Seniors Card, find out what concessions you may be eligible for, and apply for them at the same time.
See Apply for a Seniors Card and concessions.
Translating and interpreting
For assistance in your preferred language, call 1800 512 451 within Australia or +61 7 3022 610 from overseas and ask for an interpreter.
Callers who are deaf or have a hearing or speech impairment can contact us through the National Relay Service (NRS) on 1800 555 727 and ask for 13 74 68.
Who can use this service
You can use this service if:
- you are 60 years or over, and
- you are a permanent resident of Queensland and live in Queensland more than 6 months of the year.
Do not use this service if:
- you need to upgrade or update your card
Instead, Replace, upgrade, update or cancel a Seniors Card. - you have lost your card or it’s been damaged
Instead, Replace, upgrade, update or cancel a Seniors Card. - you need to change a name on a card
Instead, Change a name on a Seniors Card.
How to get a Seniors Card
Choose how to apply and follow the steps.
Step 1: Gather your documents
You'll need to gather proof of your age and address using either:
- Queensland driver licence number
- Centrelink Customer Reference Number (CRN)
- Department of Veterans’ Affairs file number (DVA)
- Queensland adult proof of age or photo identification card number.
You must ensure:
- the name on your documents is the same name used in your application
- your Queensland home address is registered with the relevant card provider.
If you give us your Centrelink CRN or Department of Veterans’ Affairs number, we will check your details online to confirm your concession card status.
This helps us see if you are eligible. If you don’t want to allow an online check, you can apply in another way. Call 13 74 68 to talk about your options.
Step 2: Complete the application form
Complete the online form and submit.
Privacy notice
The Department of Customer Services, Open Data and Small and Family Business (CDSB) collects the information on this application form on behalf of the Department of Families, Seniors, Disability Services and Child Safety (DFSDSCS) for the purpose of assessing your eligibility for the cards or concession in question, issuing the card or concession, and to improve services and programs. Without this information your application cannot be processed.
To assist in assessing your eligibility, we may disclose your personal information to other government agencies, such as Services Australia, Centrelink, the Department of Transport and Main Roads (Qld) and the Department of Veterans’ Affairs (Cth). We will not otherwise disclose your personal information to a third party without your agreement, except in accordance with the Information Privacy Act 2009 (the IP Act).
We may also use information in relation to other card and concession services you hold, or we may request information from other agencies (e.g. Registrar of Births, Deaths and Marriages), to update existing customer records across other card and concession services, such as the Seniors Card, Seniors Card + go, Senior Business Discount Card, Carer Business Discount Card, Companion Card, or other state government concession or card services.
Your personal information will be handled in accordance with the IP Act.
For further information about your privacy, including how you can access and amend your personal information or complain about the management of your personal information, please see the CDSB Privacy Policy or the DFSDSCS Information Privacy Policy.
Step 1: Gather your documents
You'll need to gather proof of your age and address using either:
- Queensland driver licence number
- Centrelink Customer Reference Number (CRN)
- Department of Veterans’ Affairs file number (DVA)
- Queensland adult proof of age or photo identification card number.
You must ensure:
- the name on your documents is the same name used in your application
- your Queensland home address is registered with the relevant card provider.
If you give us your Centrelink CRN or Department of Veterans’ Affairs number, we will check your details online to confirm your concession card status.
This helps us see if you are eligible. If you don’t want to allow an online check, you can apply in another way. Call 13 74 68 to talk about your options.
Step 2: Visit a service centre
Complete the application form at a service centre.
- Service Queensland
119-133 Adelaide Street
BRISBANE QLD 4000 - Cairns QGSC
William McCormack Place Ground Floor
5B Sheridan Street
CAIRNS QLD 4870 - Maroochydore QGSC
Mike Ahern Centre
Ground floor
12 First Avenue
MAROOCHYDORE QLD 4558
Privacy notice
The Department of Customer Services, Open Data and Small and Family Business (CDSB) collects the information on this application form on behalf of the Department of Families, Seniors, Disability Services and Child Safety (DFSDSCS) for the purpose of assessing your eligibility for the cards or concession in question, issuing the card or concession, and to improve services and programs. Without this information your application cannot be processed.
To assist in assessing your eligibility, we may disclose your personal information to other government agencies, such as Services Australia, Centrelink, the Department of Transport and Main Roads (Qld) and the Department of Veterans’ Affairs (Cth). We will not otherwise disclose your personal information to a third party without your agreement, except in accordance with the Information Privacy Act 2009 (the IP Act).
We may also use information in relation to other card and concession services you hold, or we may request information from other agencies (e.g. Registrar of Births, Deaths and Marriages), to update existing customer records across other card and concession services, such as the Seniors Card, Seniors Card + go, Senior Business Discount Card, Carer Business Discount Card, Companion Card, or other state government concession or card services.
Your personal information will be handled in accordance with the IP Act.
For further information about your privacy, including how you can access and amend your personal information or complain about the management of your personal information, please see the CDSB Privacy Policy or the DFSDSCS Information Privacy Policy.
Step 1: Gather your documents
You'll need to gather proof of your age and address using either:
- Queensland driver licence number
- Centrelink Customer Reference Number (CRN)
- Department of Veterans’ Affairs file number (DVA)
- Queensland adult proof of age or photo identification card number.
You must ensure:
- the name on your documents is the same name used in your application
- your Queensland home address is registered with the relevant card provider.
If you give us your Centrelink CRN or Department of Veterans’ Affairs number, we will check your details online to confirm your concession card status.
This helps us see if you are eligible. If you don’t want to allow an online check, you can apply in another way. Call 13 74 68 to talk about your options.
Step 2: Call us
Call 13 74 68 and complete the application form over the phone.
Privacy notice
The Department of Customer Services, Open Data and Small and Family Business (CDSB) collects the information on this application form on behalf of the Department of Families, Seniors, Disability Services and Child Safety (DFSDSCS) for the purpose of assessing your eligibility for the cards or concession in question, issuing the card or concession, and to improve services and programs. Without this information your application cannot be processed.
To assist in assessing your eligibility, we may disclose your personal information to other government agencies, such as Services Australia, Centrelink, the Department of Transport and Main Roads (Qld) and the Department of Veterans’ Affairs (Cth). We will not otherwise disclose your personal information to a third party without your agreement, except in accordance with the Information Privacy Act 2009 (the IP Act).
We may also use information in relation to other card and concession services you hold, or we may request information from other agencies (e.g. Registrar of Births, Deaths and Marriages), to update existing customer records across other card and concession services, such as the Seniors Card, Seniors Card + go, Senior Business Discount Card, Carer Business Discount Card, Companion Card, or other state government concession or card services.
Your personal information will be handled in accordance with the IP Act.
For further information about your privacy, including how you can access and amend your personal information or complain about the management of your personal information, please see the CDSB Privacy Policy or the DFSDSCS Information Privacy Policy.
Step 1: Gather your documents
You'll need to gather proof of your age and address using either:
- Queensland driver licence number
- Centrelink Customer Reference Number (CRN)
- Department of Veterans’ Affairs file number (DVA)
- Queensland adult proof of age or photo identification card number.
You must ensure:
- the name on your documents is the same name used in your application
- your Queensland home address is registered with the relevant card provider.
If you give us your Centrelink CRN or Department of Veterans’ Affairs number, we will check your details online to confirm your concession card status.
This helps us see if you are eligible. If you don’t want to allow an online check, you can apply in another way. Call 13 74 68 to talk about your options.
Step 2: Complete the application form
Download and complete the application form.
Step 3: Email your complete application
Email your application to cardapplication@smartservice.qld.gov.au.
Privacy notice
The Department of Customer Services, Open Data and Small and Family Business (CDSB) collects the information on this application form on behalf of the Department of Families, Seniors, Disability Services and Child Safety (DFSDSCS) for the purpose of assessing your eligibility for the cards or concession in question, issuing the card or concession, and to improve services and programs. Without this information your application cannot be processed.
To assist in assessing your eligibility, we may disclose your personal information to other government agencies, such as Services Australia, Centrelink, the Department of Transport and Main Roads (Qld) and the Department of Veterans’ Affairs (Cth). We will not otherwise disclose your personal information to a third party without your agreement, except in accordance with the Information Privacy Act 2009 (the IP Act).
We may also use information in relation to other card and concession services you hold, or we may request information from other agencies (e.g. Registrar of Births, Deaths and Marriages), to update existing customer records across other card and concession services, such as the Seniors Card, Seniors Card + go, Senior Business Discount Card, Carer Business Discount Card, Companion Card, or other state government concession or card services.
Your personal information will be handled in accordance with the IP Act.
For further information about your privacy, including how you can access and amend your personal information or complain about the management of your personal information, please see the CDSB Privacy Policy or the DFSDSCS Information Privacy Policy.
Step 1: Gather your documents
You'll need to gather proof of your age and address using either:
- Queensland driver licence number
- Centrelink Customer Reference Number (CRN)
- Department of Veterans’ Affairs file number (DVA)
- Queensland adult proof of age or photo identification card number.
You must ensure:
- the name on your documents is the same name used in your application
- your Queensland home address is registered with the relevant card provider.
If you give us your Centrelink CRN or Department of Veterans’ Affairs number, we will check your details online to confirm your concession card status.
This helps us see if you are eligible. If you don’t want to allow an online check, you can apply in another way. Call 13 74 68 to talk about your options.
Step 2: Complete the application form
Download and complete the application form.
Step 3: Post your complete application
Post your application to:
Cards and Concessions
Service Queensland
Reply Paid 89525
BRISBANE ADELAIDE STREET QLD 4000
Privacy notice
The Department of Customer Services, Open Data and Small and Family Business (CDSB) collects the information on this application form on behalf of the Department of Families, Seniors, Disability Services and Child Safety (DFSDSCS) for the purpose of assessing your eligibility for the cards or concession in question, issuing the card or concession, and to improve services and programs. Without this information your application cannot be processed.
To assist in assessing your eligibility, we may disclose your personal information to other government agencies, such as Services Australia, Centrelink, the Department of Transport and Main Roads (Qld) and the Department of Veterans’ Affairs (Cth). We will not otherwise disclose your personal information to a third party without your agreement, except in accordance with the Information Privacy Act 2009 (the IP Act).
We may also use information in relation to other card and concession services you hold, or we may request information from other agencies (e.g. Registrar of Births, Deaths and Marriages), to update existing customer records across other card and concession services, such as the Seniors Card, Seniors Card + go, Senior Business Discount Card, Carer Business Discount Card, Companion Card, or other state government concession or card services.
Your personal information will be handled in accordance with the IP Act.
For further information about your privacy, including how you can access and amend your personal information or complain about the management of your personal information, please see the CDSB Privacy Policy or the DFSDSCS Information Privacy Policy.
How long it takes
Processing time
We'll process your application once we have all the documents we need.
You'll receive an outcome in up to 20 business days. Allow additional time to receive your physical card by mail.
Add the card to the app
Once your request is approved you can add the Seniors Card to the Service Queensland app. You don't have to wait to receive your physical card.
How much it costs
There is no cost for this service.