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Update, replace or cancel a card

I want to…

Changed your name?

If you have changed your name, you need to provide us with supporting documentation, such as:

  • a photocopy or scan of a marriage certificate
  • your Queensland driver licence number, Centrelink customer reference number (CRN), or Commonwealth Department of Veterans' Affairs (DVA) file number

and email us: cardservices@smartservice.qld.gov.au

OR

Post it to:

Card Services 
Smart Service Queensland
Reply Paid 10817
Brisbane Adelaide Street  QLD  4000

We will automatically issue you with a new card, once we have verified the changes to your name.

You can also call 13 QGOV (13 74 68) during business hours and make changes to your card over the phone.