Update, replace or cancel a card
I want to…
- Manage my card (update, replace or cancel my card, upgrade from a Seniors Business Discount Card to a Seniors Card, convert my card to or from a Seniors card +go)
- Manage my go card account with TransLink
Changed your name?
If you have changed your name, you need to provide us with supporting documentation, such as a photocopy of a marriage certificate, driver licence or divorce decree. To get a new card, simply send a photocopy of one of these documents, along with your old card, to:
Smart Service Queensland
Reply Paid 10817
Brisbane Adelaide Street QLD 4000
You can also call 13 QGOV (13 74 68) during business hours and make changes to your card over the phone.