Community and in-home aged care services
If you need help to enable you to stay living at home in your community, there are services that may be able to provide support.
My Aged Care provides information about disability, aged care and other support services for people who are 65 years or older and their carers. You can visit the My Aged Care website, access a face-to-face service, or call the contact centre on 1800 200 422.
If you are under 65 and have a disability or condition that restricts your day-to-day living, you may be eligible for support through the Queensland Community Support Scheme.
Aged care homes
If you are no longer able to live in your own home, aged care homes can provide quality care and services in a safe environment.
There are varying levels of services offered in aged care homes. Some provide continual nursing care, while others provide mainly accommodation and personal care, with occasional nursing care.
Some homes specialise in looking after people with specific needs, such as people with dementia. Some homes also provide palliative care for people who have a life-limiting illness to maintain the best possible quality of life.
Eligibility for aged care homes
The first step to accessing federal government-funded aged care services is to call My Aged Care on 1800 200 422.
Their call centre staff will talk with you about your needs and circumstances. If My Aged Care services can help, they will refer you for a face-to-face assessment.
Finding an aged care home
Finding the right aged care home can take time. You will want to find a home that can meet your care needs, both now and in the future.
To find the right home, you can:
- talk to your aged care assessment team
- call My Aged Care on 1800 200 422
- organise a face-to-face meeting with an Aged Care Specialist Officer
- visit the website to find out how to connect with aged care homes.
Making a complaint
If you have any concerns about any aspect of your aged care experience, or a loved one's, it is important for you to raise them. There are many different ways to make a complaint, depending on what your concern is. Find out how to make a complaint.