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Aged care

Community and in-home aged care services

If you need help to enable you to stay living at home in your community, there are services that may be able to provide support.

My Aged Care provides information about disability, aged care and other support services for people who are 65 years or older and their carers. You can visit the My Aged Care website or call the contact centre on 1800 200 422.

If you are under 65 and have a disability or condition that restricts your day-to-day living, you may be eligible for support through the Community Care program.

Aged care homes

If you are no longer able to live in your own home, aged care homes can provide quality care and services in a safe environment.

There are varying levels of services offered in aged care homes. Some provide continual nursing care, while others provide mainly accommodation and personal care, with occasional nursing care.

Some homes specialise in looking after people with specific needs, such as people with dementia. Some homes also provide palliative care for people who have a life-limiting illness to maintain the best possible quality of life.

Eligibility for aged care homes

The first step to accessing federal government-funded aged care services is to call My Aged Care on 1800 200 422.

Their call centre staff will talk with you about your needs and circumstances. If My Aged Care services can help, they will refer you for a face-to-face assessment.

Find out more about making the call, how to prepare and what to expect.

Finding an aged care home

Finding the right aged care home can take time. You will want to find a home that can meet your care needs, both now and in the future.

To find the right home, you can:

Making a complaint

If you have any concerns about any aspect of your aged care experience, or a loved one's, it is important for you to raise them. There are many different ways to make a complaint, depending on what your concern is. Find out how to make a complaint.