Contacting a prisoner

There are rules about what kind of contact you can have with a prisoner while they are in prison.

You can send letters and emails, but you can’t phone a prisoner—they might be able to phone you.

Letters

There is no limit to the number of letters you may send to or receive from a prisoner. All normal mail is searched for contraband but is not censored unless authorised by the person in charge of the prison.

Mail should only contain letters and approved family photographs. If approved, you may also send items such as reading materials.

Any mail considered a threat to security or safety may be seized and the sender may be charged for mailing illegal items.

There are some rules for sending photographs to a prisoner.

Emails

You can also contact a prisoner by email.

Learn more about emailing a prisoner, including costs associated with this service.

Phone calls

You can’t phone a prisoner, but in emergency situations we may pass a message on to them.

A prisoner can ask to have your phone number put on their approved call list. Centre staff will phone you first to get your permission and, if approved, the prisoner can phone you. Your calls will be recorded.

Search for prison locations and contact details.