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Work as a process server (field agent or subagent)

A process server is similar to a debt collector, but serves documents (such as a summons) instead of collecting debts.

You can operate:

  • solely as a process server
  • as a debt collector and process server.

You have the same application process either way. You will need to apply for a field agent licence or subagent registration.

Get a licence or registration

Process serving activities

As a process server, you can visit individuals to serve them with:

  • debt claims or notices
  • legal documents, such as a writ or summons
  • other formal documents.

Appointment

A process serving appointment only needs to be a written statement from the client.

Photo ID

We issue field agents and subagents with:

  • a licence or registration certificate
    and
  • a photographic identification card (photo ID).

You should have your photo ID on your person whenever you are working.

We will ask you for 2 passport size photographs when you renew your licence or registration. You must ensure that the photographs are clear and you are easily recognisable.

They must be certified by a person who:

  • is at least 18 years old
  • has known you for at least 12 months
  • is not your spouse or de facto partner
  • is not any other family member (by blood or marriage).

Show your licence

You must be able to show your licence, registration certificate or photo ID to:

  • a client
  • a debtor or targeted person
  • one of our Inspectors
  • anyone else you deal with in your business.

They can ask to see:

  • your individual licence or registration
  • your corporate licence
  • any employee’s licence or registration.

You may show either your photo ID or a copy of a licence certificate.

Rules of operating

You must follow the same rules of operating as other debt collectors.

This means that you must:

  • be appointed by a client
  • not represent more than one party in any matter
  • only recover your costs from your client, and not from the served party
  • take reasonable steps to find out the facts of a case and avoid acting in error
  • not misrepresent your lawful activities as a field agent
  • follow the law when dealing with inspections
  • have a licensee in charge of regulated business.