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Moving out checklist

Information for Queensland public housing tenants.

What should I do?

There are some things you must do before moving out of housing:

  • contact your nearest Housing Service Centre and let them know you want to move out at least 14 days before you leave—if you don't do this, you might have to pay rent after you leave
  • complete a Notice of Intention to Leave (RTA Form 13), available from the Residential Tenancies Authority, and return it to us
  • pay any rent you owe up to the handover day which is the agreed date that you will be leaving
  • tell us your new address or an address we can contact you at
  • make sure the property and garden are clean and tidy—we will inspect the property and you will have to pay for any cleaning, repairs or maintenance
  • hand the keys in to your nearest Housing Service Centre on the handover day—if you do not return the keys we will take possession of the property and change the locks. You will have to pay for the new locks and rent will be charged until we take back the property.

Your rights and responsibilities are explained in the Information Statement (RTA Form 17a)—you were given this when you signed the State Tenancy Agreement.

What happens after I move out?

Once you have moved out we will:

  • inspect the property to see if there is any damage or if any repairs, rubbish removal or cleaning is required
  • finalise your rental account up to the handover day (or the day the department takes possession if you do not hand back the keys)
  • check if you have any maintenance debts and send you a letter to let you know.
  • send you any money left in your account (if you have more than $5 credit) as long as you have given us a forwarding address—this takes 6 weeks.

Can I attend the final inspection of the property?

Yes, we would like you to be there during the inspection. This gives you the chance to talk about the condition of the property with the person inspecting it.

Contact your nearest Housing Service Centre at least 2 working days before the inspection if you would like to attend. If you live in a country or remote area, please give the centre more notice.

What happens at this inspection?

During the inspection, we will compare the condition of the property when you left with the condition of the property when you first moved in. We do this by looking at the Entry Condition Report that was completed when you moved in.

This helps us see what repairs are needed as a result of wear and tear—you will not be charged for any repairs that are a result of fair wear and tear.  

If repairs are needed due to damage, or cleaning or rubbish removal, you will have to pay for this.

What happens if I owe money for maintenance or cleaning?

The department will approach you to repay this maintenance debt. You will be provided with an opportunity to negotiate repayment of this debt.

Can I get a reference regarding my tenancy?

Yes. Just ask your nearest Housing Service Centre.

Who should I tell I am moving?

Make sure your electricity, phone, internet and gas service providers know that you are moving and what your new address is. You should also tell your:

  • insurance company
    • house contents
    • health
    • life
    • car
  • employer
  • bank, credit union or building society
  • any interest free finance services
  • Centrelink
  • Australian Electoral Commission
  • child/family day care
  • dentist and doctor
  • Medicare
  • paper deliveries and magazine subscriptions
  • car registration
  • driver’s licence
  • school or university
  • superannuation funds
  • car breakdown service (e.g. RACQ)
  • vet.

You can pay Australia Post to redirect mail from your old address to your new address.